How to subscribe to the Samsung Art Store on The Frame TV

You can also cancel your membership using the following methods:

• From the Art Home, select Payment info, and then select Subscriptions. Choose your membership, and then select Unsubscribe.

• Navigate to Samsung Checkout and then log in using your Samsung Account credentials. Select Purchase History, then select the Subscription menu, and then choose your membership. Select Unsubscribe.

You can refer to the following troubleshooting steps if you’re having problems with the Art Store or your Samsung Account.

The Art Store does not work. When trying to register, I receive a message that says “You have already registered”.

1. Log out of your Samsung Account and then unplug your TV for 2 minutes.
   
   
2. Plug in your TV, and then log into your Samsung Account.
   
   
3. Then, check if the Art Store is working. If you continue to experience issues, please contact frame.cs@samsung.com.

I would like to refund my purchase.

• Please send the logged-in Samsung Account ID, the reason for the membership refund, and the purchase receipt to frame.cs@samsung.com.

Where can I check my payment history on a 2017-2023 TV model?

1. Navigate to your Samsung Account by opening Settings, then selecting General, then selecting System Manager, and then selecting Samsung Account.
   
   
2. Sign into your Samsung Account.
   
   
3. Select My Account, and then select Payment Info.
   
   
4. Next, select the following option depending on your TV model:

• For 2017 - 2018 models, select Purchase History.

• For 2019 - 2023 models, select Subscriptions.

Where can I check my payment history on a 2024 TV model?

1. Select your Samsung Account on the left side of the screen, then select Edit (the pencil icon), and then select My Account.
   
   
2. Select Purchase History.

Where can I check my payment history on the Samsung website?

1. Navigate to Samsung Checkout, and then sign into your Samsung Account.
   
   
2. Select the Subscriptions tab in the Purchase History menu.

My payment is not working.

• Please send the logged-in Samsung Account ID, detailed symptoms, error screens, and error messages to checkout.cs@samsung.com.

I was charged twice.

• Please send the logged-in Samsung Account ID and purchase receipt to checkout.cs@samsung.com.

I failed to register my credit card.

• Please send the logged-in Samsung Account ID, detailed symptoms, error screens, and error messages to checkout.cs@samsung.com.

How can I change the credit card for my existing subscription?

1. Navigate to your Samsung Account by opening Settings, then selecting General, then selecting System Manager, and then selecting Samsung Account.
   
   
2. Sign into your Samsung Account.
   
   
3. Select My Account, and then select Payment Info.
   
   
4. Select Subscriptions, and then select the subscription you’d like to change. Change the credit card information as desired.
   
   
5. Alternatively, navigate to Samsung Checkout, and then sign into your Samsung Account.
   
   
6. Select the Subscriptions tab in the Purchase History menu.
   
   
7. Select the subscription you’d like to change, and then select Change payment card.

How can I recover my Samsung Account ID or password?

• If you have forgotten your Samsung Account ID or password, you can reset it using the Samsung Account website.

I’d like to change my Samsung Account password or delete my Samsung Account.

• If you’d like to change your Samsung Account password, you can reset it using the Samsung Account website. You can also delete your account if desired.