How to use the Members app

Last Update date : Jul 04. 2025

इस लेख को हिंदी में देखने के लिए कृपया यहाँ क्लिक करें

samsung members

The Members App offers expert support, community connections, and exclusive benefits. Explore the endless possibilities with Samsung Members. Here, you’ll find insider insights, expert solutions, access to the things you love, and the opportunity to shape the future.

Note: 

  • Device screenshots and menu may vary depending on the device model and software version.
  • Images shown here are for representational purpose only, actual may vary.

The Discover section lets you explore various Community features. Editor Picks highlights curated articles from the Samsung Community, while Top User Posts showcases the most engaging and dedicated contributions. The Galaxy Gallery allows you to browse photos shared by members, and you can participate in Contests for a chance to win exciting prizes.

The News and Tips section provides insider updates and expert advice, along with practical tips and tricks to maximize your use of technology. You can also take advantage of special offers through Benefits and access Beta Programme information when available. Enjoy exclusive perks tailored to your interests and lifestyle.

Additionally, you can find Contest details and purchase accessories through the Galaxy Shop option.

Promotion banners Promotion banners

Promotion banners

Beta Programme image Beta Programme image

Beta Programme

Benefits image Benefits image

Benefits

Editor picks image Editor picks image

Editor picks

News and tips image News and tips image

News and tips

Galaxy Gallery image Galaxy Gallery image

Galaxy Gallery

Contests image Contests image

Contests

Galaxy shop image Galaxy shop image

Galaxy shop

In Samsung Members Community, you can connect and share with others. Share tips and reviews, your brilliant solutions with other Galaxy users in the Community. It's a peer-led space like you.

samsung members community home screen

Phone diagnostics Phone diagnostics

Phone diagnostics

You can effortlessly check your device’s condition using the Phone diagnostics feature—simply tap "Get Started" to initiate automatic checks.

comprehensive FAQ section designed to address your queries comprehensive FAQ section designed to address your queries

FAQ

Find the answers you need with a comprehensive FAQ section designed to address your queries.

Stay updated with the latest tips through the Simple solutions Stay updated with the latest tips through the Simple solutions

Simple solutions

Stay updated with the latest tips through the Simple solutions section.

uick help option to connect via WhatsApp through Text chat option, enable Remote Management uick help option to connect via WhatsApp through Text chat option, enable Remote Management

Quick help

For immediate assistance, use the Quick help option to connect via WhatsApp through Text chat option, enable Remote Management for expert support, or submit an error report using the Send feedback feature.

you can access Service Center information and utilize Maintenance mode you can access Service Center information and utilize Maintenance mode

Repair service

In the Repair service section, you can access Service Center information and utilize Maintenance mode while your phone is being repaired.

Care plus plans for added protection Care plus plans for added protection

Samsung Care+

Through the Samsung Care+ section, you can safeguard your device with Care+ plans for added protection.

Other ways to get help Other ways to get help

Other ways to get help

For additional support, the Other ways to get help section provides access to the User manual and the Call us feature, allowing you to connect directly with Samsung Customer Care.

Note: Suggestions may not be available depending on the country.

With the Samsung Members application, you can submit an error report for troubleshooting your device. You can submit a report from issues such as slow device, overheating, system/settings, and much more. View below steps on how to submit an error report.

Method 1

image showing to press and hold on members app image showing to press and hold on members app

1. Press & hold on Members app.

tap on error reports option tap on error reports option

2. Tap on Error reports option.

image showing the query selection image showing the query selection

3. Choose the issue type you are facing in your device.

image showing to tap error report image showing to tap error report

4. Type your issue, then tap on send icon to submit the error* report.

*Before submitting an error report, please wait until the system has completed collecting log data. The process may take some time depending on your device.

Method 2

image showing to tap on members app image showing to tap on members app

1. Tap on Members app.

tap on support option tap on support option

2. Tap on Support option.

go to Quick help section then tap on Send feedback go to Quick help section then tap on Send feedback

3. Go to Quick help section, then tap on Send feedback.

Tap the button at the bottom right corner. Tap the button at the bottom right corner.

4. Tap the button at the bottom right corner.

image showing tot ap on error reports image showing tot ap on error reports

5. Tap on Error reports.

image showing the query selection image showing the query selection

6. Choose the issue type you are facing in your device.

image showing to tap error report image showing to tap error report

7. Type your issue, then tap on send icon to submit an error* report.

*Before submitting an error report, please wait until the system has completed collecting log data. The process may take some time depending on your device.

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