Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Pay for 9 months,
Get 12 Months Screen Protection*
^Complete device protection twice a year @ ₹ 999*
Get Galaxy Z Assurance
Complete device protection twice* in a year
Get Galaxy Z Assurance
Complete device protection twice* in a year
Multiple Claims*
Zero Worries
You can make up to 2 damage claims in a year for Screen Protection and Accidental Damage and Liquid Damage protection plans.
Make the most of your new Galaxy with complete peace of mind with Samsung Care+
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
Hardware repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Battery replacement
Stay powered up with quick and easy battery replacements.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Software coverage
If your device isn't running smoothly, we'll check and fix the issue.
2 claims within 2 years
Make up to 2 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Select your device to find out your coverage details
*Samsung Care+ prices are subject to change without notice.
How is our service comparable to competitors and basic warranty?
-
Basic manufacturer warranty covers :
- Device Breakdown
- Walk in and repairs at ASC center
- 1-Year battery warranty
- 24 hours remote diagnostics
-
Samsung Care+ covers:
- Extended Warranty - Covers technical & mechanical failure for 1 year.
- Screen Protection - Covers front screen damage for 1 year.
- Accidental Damage & Liquid Damage - Covers accidental front & back screen damage & liquid damage for 1 year.
- Comprehensive Protection - Covers accidental physical & liquid damage (including screen) and technical or mechanical failure for 2 years.
-
What Samsung Care+ does not cover:
- Loss of the product
- Deliberate damage
- Cosmetic damage
- Pickpocketing or theft of any kind
- Lack of reasonable care
- Damages resulting from normal wear and tear
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.
1. Buy Samsung Care+ with your new purchase
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 30 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit Samsung Experience Store near you
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
4. Click on the Samsung My Galaxy App.
Click on the Samsung Care+ banner on your My Galaxy app screen.
5. Visit your nearest Samsung Authorized Service Center
A Samsung professional will help you find out your device status and help you with the Samsung Care+ plan.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
Step 1
Oops! You’ve dropped your device on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
Step 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
Step 3
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
Step 4
Your policy will be verified in a few minutes, as you complete payment for one time deductible charges. That’s it! No other paperwork required!
Contact us here.
Customer Care : 1800 202 1234 (Toll Free Number)
Mon – Sun : 9 AM – 9 PM
Email id : support.careplus@samsung.com
(For B2B Customers & Bulk order)
Email id: sales.enquiry@samsung.com
Website: https://www.samsung.com/in/store/corporate/
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy Z Flip6
Galaxy Watch Ultra
Galaxy S24 Ultra
Galaxy Buds3 Pro
Galaxy Tab S9 Ultra
* Device and screen images simulated for illustrative purposes.
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
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1. What is Samsung Care+ and why should I purchase it?Samsung Care+ brings together a range of benefits that are meant to safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure. There are four packs custom created for your smartphone. You could pick one of these packs.
- Extended warranty – 1 Yr.
- Screen only Protection – 1 Yr.
- Accidental & liquid damage Protection – 1 Yr.
- Comprehensive Protection (ADLD + Warranty) – 2 Yrs.
-
2. Which Samsung Devices can be covered under Samsung Care+ ?Samsung Care+ now covers select range of Samsung Smartphones, Tablets, Laptops and Wearables.
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3. What are the benefits of each of these products?Extended warranty extends the warranty of your Samsung
Smartphones, Tablets, Laptops & Wearables by respective additional years. With this plan, you would be able to enjoy the same services offered during the warranty for an additional year. All technical and mechanical failure of the device will be covered under this plan.
Screen only Protection covers the damage to the front screen of your device. With this plan, you are covered for any damage to the front screen for one year from the plan purchase date. (Multiple screens* covered only for Foldable devices. T&C Apply)
Accidental & liquid damage Protection, as the name suggests, it covers the complete device from any kind of accidental damage or liquid damage. This plan covers any physical or liquid damage to your device for one year from the plan purchase date.
Comprehensive Protection Plan gives you complete peace of mind for 2 years where we protect your device against any accidental, physical or liquid damage, technical or mechanical failure. -
4. Where can I buy Samsung Care+ packs?You can buy Samsung Care+ packs from any of Samsung Experience Stores, Smart Cafes, select Multi Brand Outlets, Samsung online shop, Samsung Authorized Service Centres, My Galaxy app or Samsung Members app on your Samsung smartphone.
-
5. Can I buy Samsung Care+ packs any time after I purchase my smartphone device?Extended Warranty Plans can be bought up to 180 days from the device purchase, applicable for Smartphones, and up to 3 days from the device purchase applicable for Tablets, Laptops and Wearables.
Accidental Damage and Liquid Damage Protection (ADLD), Screen Protection & Comprehensive Protection Plans can be bought up to 3 days of your device purchase, applicable for Smartphones, Tablets, Laptops and Wearables respectively as per the available plans.
Please note that ADLD, Screen Protection & Comprehensive Protection plans can be bought for Smartphones (except Foldables) after successful diagnostics if purchased after 3 days and before 30 days of device activation. -
6. How do i activate my Samsung Care+ pack after purchase?Samsung Care+ plans are auto activated as soon as you purchase the pack or receive the device. You will receive a mail with a policy certificate which is a proof of your activation.
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7. Can I buy multiple Samsung Care+ packs for one device?No, for one IMEI/Serial number, only one Samsung Care+ pack can be bought throughout the life of the device.
-
8. When does the validity of Samsung Care+ pack start?For Screen Protection, ADLD & Comprehensive Protection Samsung Care+ plans, coverage starts from the date of purchase of the pack when bought offline. In case of purchase from Samsung online shop along with the device, the validity will start from the date of delivery of device to the customer. For Extended warranty, coverage starts immediately after expiry of standard warranty and will be valid for 1 year.
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9. Where and how can I file claim for my Samsung Care+ pack?You can raise your claim through either of the options:-
- Log on to My Galaxy app -> Services -> Samsung Care+ and raise a claim yourself
- Walk into nearest authorized Samsung Service Centre
- Call up Samsung Call Centre number 1800 202 1234
- Log into https://samsung.servify.tech/login and raise a claim yourself
-
10. Do I need to pay while raising a claim?Yes, you need to pay a one-time deductible every time you raise a damage claim under Screen Protection, ADLD or Comprehensive packs. You can refer to the pricing table above for exact charges. There is no one-time deductible for Extended Warranty packs.
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11. How many times can I request for a repair under the Plan?Under Samsung Care+ Screen Protection, and Accidental Damage & Liquid Damage Protection plans you are allowed to raise two (2) damage claims in a year and for Comprehensive Protection plan, you are allowed to raise One (1) damage claim per year. Under Extended warranty, you are allowed to raise unlimited number of repair requests as per manufacturer warranty (up to the total repair costs is not more than device invoice value).
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12. When can I claim damage protection under Samsung Care+ Plan?You will be eligible for the first claim after 7 days of activation of your Samsung Care+ Plan and for second eligible claim there is no waiting period. Devices that have undergone unauthorized repair and contain non genuine parts will not be covered under the plan.
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13. How can I check the status of my claim?You can check the status of your claim on Samsung Care+ Portal (https://samsung.servify.tech/login) in the “Track Request” section. You can login to the portal through My Galaxy app -> Services Section -> Samsung Care+
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14. Will there be any depreciation/decrease on the coverage value of my device during the Samsung Care+ policy tenure?No, there will be no depreciation on the coverage value during your policy tenure. Samsung Care+ plans offer 100% coverage up to the device invoice value unlike any third part plans.
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15. Is pick-up and drop facility available for device repairs?Yes, you can choose to avail pick-up & drop facility at the time of raising the claim. Please note that the facility is available at select pin codes only and is total free of cost with Extended Warranty plan.
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16. I have recently purchased other Samsung Galaxy devices other than the mentioned eligible devices. Can I purchase Samsung Care+?You can visit the Samsung Care+ Store (https://samsung.servify.tech/store/view) and check the eligibility of your device by entering device IMEI details.
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17. Will I get Samsung Care+ for Samsung phones purchased outside India?No. Samsung Care+ is only available for phones purchased in India.
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18. I want to cancel my Samsung Care+, will I get a refund on the days remaining?No, Samsung Care+ pack once bought cannot be cancelled, and hence no refund is possible.
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19. My device is stolen, can I claim it under Samsung Care+ Plan?Samsung Care+ Plans do not cover theft and loss of the device.
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20. I lost my registered Samsung Galaxy device, and in replacement bought another eligible Samsung Galaxy device. Will the Samsung Care+ I bought earlier cover my new Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI/Serial number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.
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21. I am selling my phone. Can I transfer Samsung Care+ pack to the buyer?Samsung Care+ plan is not transferrable. However in case of Device DOA (Dead on arrival) we can consider it as an exception after getting relevant documents.
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22. I own a refurbished or a second hand mobile. Can I buy Samsung Care+ for my mobile?No, Samsung Care+ cannot be purchased for refurbished phones.
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23. I did not get a mail after purchasing Samsung Care+?Please call us on 1800-202-1234 if you do not receive a policy confirmation mail within 24 hours after purchasing. We will assist you.
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24. What documents should I provide to avail repair service?Your policy confirmation mail is the only proof that you require to avail service from the service centre.
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25. Will I get a refund if I did not use any of the services offered under Samsung Care+?No refund will be provided.
*T&C apply.
Discount provided by the brand at its sole discretion. Offer may be revised or withdrawn without any prior notice. Price shown for 1 unit of Samsung Care+ Screen Protection Plan for mentioned devices. Offer applicable from 01st Oct - 30th Nov 2024.
Price shown for 1 unit of Samsung Care+ Accidental Damage & Liquid Damage Plan worth ₹4799 available at ₹999 on purchase of Galaxy S24FE. Customer eligible for upto 2 claims under Device Protection (Accidental Damage & Liquid Damage plan during plan validity.
Z Fold4 and Z Fold 3. Flex mode is supported at angles between 75° and 115°. Actual UX/UI may differ.
Applicable only on Samsung Care+ Screen Protection and Accidental & Liquid Damage Plans purchased on or after 14th May 2024. Eligible for only 2 claims within one year from plan activation date.
Color availability may vary by country. Products sold separately. S Pen embedded only Galaxy S24 Ultra only.
Image simulated for illustrative purposes. Body composition is supported in Samsung Galaxy Watch4 series and later released Samsung Galaxy Watch models only. It should not be used if you have an implanted pacemaker or other implanted medical devices, or if you are pregnant. Measurement results may not be accurate if you are under 20 years old. Sleep coaching requires sleep data of at least 7 days, including 2 days on weekends. Intended for general wellness and fitness purposes only. Not intended for use in detection, diagnosis, treatment of any medical condition or disease. The measurements are for your personal reference only. Please consult a medical professional for advice. Availability of colors, sizes, models, and watch bands may vary by country or carrier. Hybrid Eco-Leather Band, D-Buckle Hybrid Eco-Leather Band, Sport Band sold separately.
Color and model availability may vary depending on country or carrier. Product features may vary basis model.
* Images shown here are for representational purpose only, actual may vary. All features, specifications and prices are subject to change without prior notice. Model availability may vary from location to location.
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