Track my repair

Check the status of your repair

An illustration of device icons and tracking a repair.

Step 1: Tell us how you booked your repair

I booked my repair on Samsung.com

I booked my repair online

Online

I spoke to a Samsung Expert to book my repair

I booked my repair with a Samsung Expert (Agent)
Live Chat, Social Media, Phone Call or in-store

Step 2: Please select the repair you'd like to track

Pick up repair

In-store repair

In-home repair

GO BACK

Step 3: Please enter your details

Need help with your service order number?

Are you sure you have the correct service order number and email? If you booked your repair with Samsung over live chat or phone call please click on ‘GO BACK’ and select ‘I booked my repair with a Samsung Expert’ and follow the instructions.

Step 2: Repairs booked through live chat, phone or by in-store experts can be tracked by speaking to our Chatbot

  1. Click Start chat below
  2. Click 'Begin Support'
  3. Click 'Technical product support'
  4. Click 'Track an Existing Repair'
  5. Please select your product type
  6. You will be requested to enter your Service Order Number and the email address you used to book your repair
  7. Any personal data you provide to us will be used in accordance with our privacy policy.
GO BACK START CHAT

No one knows your Samsung like we do

No one knows your Samsung like we do

Whether you need help setting up your device or making the most of its feaures, we've got your back

GET SUPPORT
An illustration of a female with orange hair and a male with brown curls is shown with a robot in between them to show that users can access Samsung support. An illustration of a female with orange hair and a male with brown curls is shown with a robot in between them to show that users can access Samsung support.

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