85” QN85A Neo QLED 4K HDR Smart TV (2021)
Common Topics
85” QN85A Neo QLED 4K HDR Smart TV (2021)
QE85QN85AATSolutions & Tips
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Firmware / Software
How do I update the software on my Samsung Smart TV?
Find more about 'How do I update the software on my Samsung Smart TV?' with Samsung Support
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Accessory
My TV remote isn't working
FAQ for Samsung television. Find out more about 'My TV remote isn't working' with Samsung Support.
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Firmware / Software
How can I check what software version my TV is using?
FAQ for Samsung television. Find out more about 'How can I check what software version my TV is using?' with Samsung Support
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How to use
How to register your Samsung TV
FAQ for Samsung TV, Find more about 'How to register your Samsung TV' with Samsung Support
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How to use
What Screen Mirroring is and how do I use it with my Samsung TV
Screen mirroring (or screen casting) allows you to watch your mobile's content on your TV. Learn how to use screen mirroring and which devices are compatible.
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Installation / Connection
Attaching your Samsung TV to a stand
FAQ for Samsung televisions. Find out more about how to assemble your TV and attach it to the stand with Samsung Support.
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Picture
How to screen mirror laptop to TV?
Find out how to mirror the screen of your laptop on your Samsung TV.
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Accessory
What wall mount is compatible with my Samsung tv
Find out what wall mount you can use with your Samsung TV.
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TV_Others
How to Screen Mirroring to PC
FAQ for Samsung TV. Find more about Screen Mirroring to PC with Samsung Support.
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TV_Others
How to connect mobile device and TV with AirPlay
FAQ for Samsung TV. Find more about how to connect mobile device and TV with AirPlay with Samsung Support.
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TV_Others
How to use Smart Remote control
FAQ for Samsung TV. Find more about how to use Smart Remote control with Samsung Support.
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TV_Others
Troubleshooting wireless network connection
FAQ for Samsung TV. Find more about troubleshooting wireless network connection with Samsung Support.
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TV_Others
Troubleshooting no sound and interrupted
FAQ for Samsung TV. Find more about troubleshooting no sound and interrupted with Samsung Support.
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TV_Others
Troubleshooting picture issues
FAQ for Samsung TV. Find more about troubleshooting picture issues with Samsung Support.
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TV_Others
Troubleshooting TV app is slow
FAQ for Samsung TV. Find more about troubleshooting TV app is slow with Samsung Support.
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TV_Others
How to device care
FAQ for Samsung TV. Find more about how to device care with Samsung Support.
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Specification
Where do I find the serial number and model of my TV?
FAQ for Samsung television. Find more about "Where do I find the Model Code, Serial Number and Software Version of my TV?" with Samsung Support.
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Samsung Apps
How do I add my TV to the SmartThings app?
Find out how to add your TV to the SmartThings app
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How to use
How do I use Bixby with my TV?
Find out more about 'How do I use Bixby with my TV?' with Samsung Support
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How to use
My TV apps won't open
FAQ for Samsung television. Find out more about 'My TV apps won't open' with Samsung Support
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How to use
What is Intelligent Mode on my TV?
FAQ for Samsung television. Find more about 'What is Intelligent Mode?' with Samsung Support
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How to use
What is Smart Hub?
FAQ for Samsung television. Find more about 'What is Smart Hub?' with Samsung Support
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TV_Others
What is burn-in and how can I avoid getting it on my TV?
FAQ for Samsung television. Find more about 'What is burn-in and how can I avoid getting it on my TV?' with Samsung Support.
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Firmware / Software
How to update a Samsung TV via USB
FAQ for Samsung television. Find more about "How to update a Samsung TV via USB" with Samsung Support.
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Firmware / Software
How to access the BBC iPlayer on a 2014 "H" range series television
FAQ for Samsung television. Find more about 'Issues with the iPlayer security certificate' with Samsung Support.
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Media
What is Ambient Mode and how do I use it?
FAQ for Samsung Television. Find more about What is Ambient Mode and how do I use it? with Samsung Support.
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Channel
How to watch Disney+ on Samsung Smart TVs
FAQ for Samsung television. Find more about How to watch Disney+ on Samsung Smart TVs with Samsung Support.
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How to use
How do I add Disney+ to the home bar?
Find more about 'How do I add Disney+ to the home bar?' with Samsung Support.
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How to use
What is Tap view and how do I use it?
Find more about 'What is Tap view and how do I use it?' with Samsung Support.
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How to use
How to use Ambient Mode on Samsung QLED TV
FAQ for Samsung TV, Find more about How to use Ambient Mode on Samsung QLED TV with Samsung Support.
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How to use
How to use the Intelligent Mode of Samsung QLED TV
FAQ for Samsung TV, Find more about How to use Intelligent Mode of Samsung QLED TVs with Samsung Support.
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How to use
How to use Samsung Remote Support
FAQ for Samsung TV, Find more about How to use Samsung Remote Support with Samsung Support.
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Accessory
How to identify a good HDMI lead?
FAQ for Samsung television. Find more about 'How to identify a good HDMI lead?' with Samsung Support.
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Network
How to troubleshoot internet connectivity for Samsung TV
Learn what to do if your Samsung Smart TV is not finding your Wi-Fi network or connecting to the internet with our easy guide and instructions.
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How to use
How to troubleshoot apps that are not working on the Samsung Smart TV
FAQ for Samsung TV, Find more about how to troubleshoot apps that are not working on a Samsung Smart TV with Samsung Support.
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TV_Others
Where can I buy replacement parts for Samsung products?
FAQ for Samsung products. Find more about 'Where can I buy replacement parts for Samsung products?' with Samsung Support.
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Samsung Apps
What is the Samsung Multiroom System and how do I use it?
Find out more about registering your TV in the SmartThings app
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Picture
What Samsung TVs support 4K 120Hz Game Mode?
FAQ for Samsung television. Find more about 'What Samsung TVs support 4K 120Hz Game Mode?' with Samsung Support.
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Installation / Connection
What are the benefits of different soundbar to TV connections?
FAQ for Samsung television. Find more about 'What are the benefits of different soundbar to TV connections?' with Samsung Support.
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How to use
How to stream to your TV using Airplay
FAQ for Samsung television. Find more about 'How to stream to your TV using Airplay' with Samsung Support
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Audio
How to troubleshoot the QLED TV that turns the volume up and down automatically
FAQ for Samsung television. Find more about “How to troubleshoot the QLED TV that turns the volume up and down automatically” with Samsung Support.
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How to use
How to troubleshoot the TV screen that darkens when connected to a PC
FAQ for Samsung television. Find more about “How to troubleshoot the TV screen that darkens when connected to a PC” with Samsung Support.
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How to use
How to connect PlayStation 4 and 5 to your Smart TV
FAQ for Samsung television. Find more about “How to connect PlayStation 4 and 5 to your Smart TV” with Samsung Support.
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How to use
How to connect Xbox One X and Series X to your TV
FAQ for Samsung television. Find more about “How to connect Xbox One X and Series X to your TV” with Samsung Support.
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TV_Others
What size Samsung TV should you get for your room?
FAQ for Samsung televisions. Find more about ' What size Samsung TV should you get for your room?' with Samsung support
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TV_Others
Do I need a TV licence to stream on Samsung products?
FAQ for Samsung TV, Find more about Do I need a TV licence to stream on Samsung products with Samsung Support.
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How to use
How to charge and use the Samsung SolarCell Remote
FAQ for Samsung Visual Display. Find more about How to charge and use the Samsung SolarCell Remote with Samsung Support.
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How to use
How to turn the Samsung Home Bar on or off
FAQ for Samsung television. Find more about How to turn the Samsung Home Bar on or off with Samsung Support.
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How to use
[2021] How to use game on your Samsung Smart TV
FAQ for Samsung TV, Find more about how to use game on your Samsung Smart TV with Samsung Support.
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How to use
How to use the PC on TV on your Samsung Smart TV
FAQ for Samsung TV, Find more about how to use the PC on TV on your Samsung Smart TV with Samsung Support.
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How to use
How to use SmartThings on your TV
FAQ for Samsung TV, Find more about how to use SmartThings on your TV with Samsung Support.
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How to use
How to use Multi View
FAQ for Samsung TV, Find more about how to use Multi View with Samsung Support.
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How to use
How to set up the Portrait screen on the Auto Rotating Accessory
FAQ for Samsung television. Find more about How to set up the Portrait screen on the Auto Rotating Accessory with Samsung Support.
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How to use
How to use the energy saving mode on the Samsung Smart TV
FAQ for Samsung television. Find more about How to use the energy saving mode on the Samsung Smart TV with Samsung Support.
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How to use
How to troubleshoot an audio delay
FAQ for Samsung television. Find more about How to troubleshoot an audio delay with Samsung Support.
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How to use
How to pair two Bluetooth headphones to a Samsung Smart TV
FAQ for Samsung television. Find more about How to pair two Bluetooth headphones to a Samsung Smart TV with Samsung Support.
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How to use
How to connect Bluetooth headphones to my Samsung Smart TV
FAQ for Samsung television. Find more about How to connect Bluetooth headphones to my Samsung Smart TV with Samsung Support.
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How to use
How to reset my Samsung TV
FAQ for Samsung television. Find more about How to reset my Samsung TVwith Samsung Support.
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TV_Others
How to activate or deactivate the Smart Hub
FAQ for Samsung television. Find more about ‘How to activate or deactivate the Smart Hub’ with Samsung Support.
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How to use
How to control your TV from mobile SmartThings app
FAQ for Samsung TV, Find more about how to control your TV from mobile SmartThings app with Samsung Support.
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How to use
How to launch the new Game Bar features
FAQ for Samsung TV, Find more about how to launch the new Game Bar features with Samsung Support.
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TV_Others
Find a replacement remote control for Samsung TV or Projector
If your Samsung TV or Projector remote control is lost or not working you can find a replacement or spare part here.
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How to use
How to use Smart Calibration on Samsung Smart TV
FAQ for Samsung television. Find more about 'How to use Smart Calibration on Samsung Smart TV' with Samsung Support.
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How to use
What can you do with the new Smart Hub
FAQ for Samsung television. Find more about ‘What can you do with the new Smart Hub’ with Samsung Support.
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How to use
[2022] How to use Game on your Samsung Smart TV
FAQ for Samsung television. Find more about ‘[2022] How to use Game on your Samsung Smart TV ’ with Samsung Support.
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How to use
How to enjoy Ultrawide GameView™ on 2022 Samsung Smart TV
FAQ for Samsung television. Find more about ‘How to enjoy Ultrawide GameView™ on 2022 Samsung Smart TV’ with Samsung Support.
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How to use
What is EyeComfort Mode
FAQ for Samsung television. Find more about What is EyeComfort Mode with Samsung Support.
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How to use
How to use my smartphone as TV camera
FAQ for Samsung television. Find more about ‘How to use my smartphone as TV camera’ with Samsung Support.
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How to use
[2022] Guide to using SmartThings on your Samsung TV
FAQ for Samsung television. Find more about '[2022] Guide to using SmartThings on your Samsung TV' with Samsung Support.
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How to use
How to use Workspace on your Samsung Smart TV
FAQ for Samsung television. Find more about 'How to use Workspace on your Samsung Smart TV' with Samsung Support.
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How to use
Control your Samsung TV with Gesture Interaction
FAQ for Samsung television. Find more about 'Control your Samsung TV with Gesture Interaction' with Samsung Support.
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How to use
How to install software & app updates automatically on your Smart TV
Learn how to download and install software or app updates automatically on your Samsung Smart TV with our easy guide and instructions.
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How to use
How to troubleshoot image retention on your Samsung OLED TV screen
FAQ for Samsung television. Find more about 'How to troubleshoot image retention on your Samsung OLED TV screen' with Samsung Support.
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How to use
What to do if you have burn-in on your Samsung OLED TV screen?
FAQ for Samsung television. Find more about 'What to do if you have burn-in on your Samsung OLED TV screen?' with Samsung Support.
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How to use
What to do if your Samsung OLED TV screen shifts or if the corner of your screen is cut off?
FAQ for Samsung television. Find more about 'What to do if your Samsung OLED TV screen shifts or if the corner of your screen is cut off?' with Samsung Support.
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How to use
How Samsung OLED TV displays are protected with Logo Detection and Screen Saver
FAQ for Samsung television. Find more about 'How Samsung OLED TV displays are protected with Logo Detection and Screen Saver' with Samsung Support.
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How to use
[2022] How to use the Quick Settings feature
FAQ for Samsung television. Find more about '[2022] How to use the Quick Settings feature' with Samsung Support.
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How to use
How to troubleshoot your Smart Remote when it is not working
FAQ for Samsung television. Find more about 'How to troubleshoot your Smart Remote when it is not working' with Samsung Support.
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How to use
How to troubleshoot audio issues on your Samsung TV when connected to a set-top box
FAQ for Samsung TV. Find more about how to troubleshoot audio issues on your Samsung TV when connected to a set-top box with Samsung Support.
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How to use
[2022] How to change to an external device screen on your Samsung TV
FAQ for Samsung television. Find more about '[2022] How to change to an external device screen on your Samsung TV' with Samsung Support.
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How to use
[2022] How to adjust your dark TV screen
FAQ for Samsung television. Find more about '[2022] How to adjust your dark TV screen' with Samsung Support.
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How to use
[2022] How to troubleshoot when the screen brightness of your Samsung TV changes automatically
FAQ for Samsung TV. Find more about how to troubleshoot when the screen brightness of your Samsung TV changes automatically with Samsung Support.
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How to use
[2022] How to troubleshoot your TV if a channel does not appear
FAQ for Samsung television. Find more about '[2022] How to troubleshoot your TV if a channel does not appear' with Samsung Support.
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How to use
[2022] What to do if your screen does not appear properly when connected to a PC
FAQ for Samsung television. Find more about '[2022] What to do if your screen does not appear properly when connected to a PC' with Samsung Support.
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How to use
My TV doesn’t detect a device connected via HDMI
FAQ for Samsung television. Find more about 'My TV doesn't detect a device connected via HDMI' with Samsung Support.
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How to use
Comparison of the 2022 Neo QLED 4K TVs
Find out more about the specifications of the 2022 Neo QLED 4K Smart TV series.
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How to use
How to use the NOW TV app on Samsung TV
samsung tv, smart tv, tv apps, NOW TV, app, stream, install
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How to use
How to use the Netflix app on your Samsung TV
Find out how to use the Netflix app on your Samsung TV. Learn how to stream your favourite TV shows and movies with our easy guide.
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How to use
How to use the YouTube app on your Samsung TV
Find out how to use the YouTube app on your Samsung TV. Learn how to stream YouTube content with our easy guide.
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How to use
How to use the Amazon Prime Video app on Samsung TV
Find out how to use the Amazon Prime Video app on your Samsung TV. Learn how to stream your favourite TV shows and movies with our easy guide.
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How to use
How to use Gaming Hub on your Samsung TV
Find out how to use Gaming Hub streaming discovery platform on your Samsung Smart TV with our easy guide and instructions.
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Firmware / Software
How to upgrade the OS on a Samsung Smart TV
Learn how to upgrade the OS on your Samsung Smart TV.
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How to use
How to use Art Store
Find out what is the Art Store and how to use it.
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Channel
How to install, watch and stream the Discovery Plus TV App on Smart TV
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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How to use
How to download Britbox app & stream on Samsung TV
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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How to use
How to use Smart Calibration on The Freestyle
FAQ for Samsung television. Find more about ‘How to use Smart Calibration on The Freestyle' with Samsung Support.
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How to use
[2022] How to use Multi View
FAQ for Samsung television. Find more about '[2022] How to use Multi View' with Samsung Support.
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How to use
What's new with the smarter Smart Hub
Get the help & support you need for your Samsung TV, Projector & Sound Device with our how-to videos, installation guides, tips & much more.
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How to use
[2022] How to disable Autorun Multi View
FAQ for Samsung television. Find more about '[2022] How to disable Autorun Multi View' with Samsung Support.
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How to use
[2022] How to disable Autorun Smart Hub
FAQ for Samsung television. Find more about '[2022] How to disable Autorun Smart Hub' with Samsung Support.
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How to use
Enjoy Autorun Multi View on your Samsung Smart TV
FAQ for Samsung television. Find more about 'Enjoy Autorun Multi View on your Samsung Smart TV' with Samsung Support.
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TV_Others
Use Google Assistant on your 2020 Samsung TV
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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TV_Others
How to find your PIN code
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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How to use
How to use Google Duo on Samsung TV
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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How to use
Troubleshoot USB error messages when updating Kant-SU2 and Kant-S2 TV models
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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How to use
How to update the Samsung TV's firmware using a USB drive
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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How to use
How to use the Portrait mode of The Sero
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
Manuals & Downloads
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User Manual
- ver 2507170
- 0.22 MB
- 25.07.2025
ENGLISH -
User Manual
- ver 2507170
- 1.44 MB
- 25.07.2025
ENGLISH, FRENCH(FRANCE), SPANISH, PORTUGUESE(European), GERMAN, SWEDISH, DANISH, NORWEGIAN, FINNISH -
User Manual
- ver 2507170
- 0.85 MB
- 25.07.2025
ENGLISH, FRENCH(FRANCE), GERMAN, DUTCH, ITALIAN -
Quick Guide
- ver 2107020
- 0.8 MB
- 25.02.2023
ENGLISH -
Remote control
- ver 2203040
- 0.3 MB
- 25.02.2023
ENGLISH, FRENCH(FRANCE), SPANISH, PORTUGUESE(European), GERMAN, SWEDISH, DANISH, NORWEGIAN, FINNISH -
Quick Guide
- ver 2107020
- 0.8 MB
- 16.09.2022
ENGLISH -
Remote control
- ver 2203040
- 0.23 MB
- 16.09.2022
ENGLISH, FRENCH(FRANCE), GERMAN, DUTCH, ITALIAN -
User Manual
- ver 2102080
- 0.84 MB
- 16.09.2022
ENGLISH, FRENCH(FRANCE), GERMAN, DUTCH -
Statement of Compliance
- ver 2203040
- 0.14 MB
- 16.04.2024
ENGLISH -
Quick Guide
- ver 2107020
- 0.8 MB
- 14.07.2022
ENGLISH -
User Manual
- ver 2107260
- 2.52 MB
- 14.07.2022
ENGLISH, HUNGARIAN, POLISH, GREEK, BULGARIAN, CORSICAN, CZECH, SLOVAK, ROMANIAN, SERBIAN, ALBANIAN, MACEDONIAN, SLOVENIAN, LATVIAN, LITHUANIAN, ESTONIAN -
e-Manual
- ver 1.0
- 6.93 MB
- 11.07.2025
ENGLISH -
Remote control
- ver 2203040
- 0.24 MB
- 11.03.2022
ENGLISH -
Quick Guide
- ver 2107020
- 0.8 MB
- 09.07.2021
ENGLISH -
Remote control
- ver 2212090
- 0.49 MB
- 05.02.2023
ENGLISH, HUNGARIAN, POLISH, GREEK, BULGARIAN, CORSICAN, CZECH, SLOVAK, ROMANIAN, SERBIAN, ALBANIAN, MACEDONIAN, SLOVENIAN, LATVIAN, LITHUANIAN, ESTONIAN -
Compatible Device
- ver 1.0
- 0.49 MB
- 03.06.2021
ENGLISH, ALBANIAN, BULGARIAN, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, MONGOLIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, UKRAINIAN, UZBEK -
Upgrade File(USB type),MAIN
- ver 2220.9
- 1609.71 MB
- 22.10.2024
- All OS
MULTI LANGUAGE -
Firmware Update User Manual
- ver 1.0
- 0.65 MB
- 07.12.2022
- All OS
MULTI LANGUAGE
