What to do if your Galaxy Watch touch screen is not working

When your Galaxy Watch touch screen does not respond correctly or touch errors occur, refer to the list of touch navigation options to check if your watch screen is functioning properly. If you continue to experience touch screen issues, please try our quick troubleshooting guide below.

An image of a finger touching the screen of a Samsung Galaxy Ultra.

There are several touch navigation actions available, such as Tap, Touch and hold, Drag, Double tap, Swipe, and Spread and pinch.

Image of a single tap with a finger Image of a single tap with a finger

Tap: Tap the screen to select an icon or menu to open an app or activate a feature.

Image of touching and holding with a finger Image of touching and holding with a finger

Touch and hold: Touch and hold the screen for 0.5 seconds or more to edit an item or open additional options.

Image of dragging with a finger Image of dragging with a finger

Drag: Press and drag your finger to the desired location on the screen to move icons or items.

Image of double tap with a finger Image of double tap with a finger

Double tap: Double tap to zoom in and out of the screen in the Gallery or web browser.

Image of swipe with a finger Image of swipe with a finger

Swipe: Swipe across the screen to move to another page or menu.

Image of spreading and pinching with two fingers Image of spreading and pinching with two fingers

Spread and pinch: Spread two fingers apart or pinch to zoom in and out of the screen.

When there is a problem with touch navigation, such as freezing or lagging, restart your Galaxy Watch by powering it off and on.

Power off and on

Quick panel on a Galaxy Watch. Quick panel on a Galaxy Watch.

Step 1. Swipe down to access Quick settings > Tap the Power icon.

Power icon. Power icon.

Step 2. Tap the Power icon to power off.

An image of the Galaxy Watch on wrist. An image of the Galaxy Watch on wrist.

Step 3. Long press the Home button to turn the watch on.

Please note: If the watch does not turn off, press and hold the Home button and Back button at the same time for at least 7 seconds until the watch turns off and on.

Reset

List of app icons. List of app icons.

Step 1. Swipe and tap the Settings icon.

Galaxy Watch Settings screen. Galaxy Watch Settings screen.

Step 2. Swipe to and tap General.

Galaxy Watch Reset option. Galaxy Watch Reset option.

Step 3. Tap Reset.

Caution:

  • Before resetting your watch to default settings, make sure to back up your data using the Galaxy Wearable app.
  • After a reset, all settings and customisations will return to the original factory settings.

* For your watch to automatically backup, it must be connected to your Galaxy mobile device before performing a reset.

Please note: If you are still experiencing issues with your watch, please contact us and a Samsung Expert will be able to assist you. 

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