What to do if Android Auto is not working on your Galaxy S22 or S23
Android Auto is an app that lets you see information from a range of apps on your car’s display. You can use it to interact with navigation assistants, make and receive calls, and listen to music and podcasts.
If you are experiencing issues trying to connect your Galaxy S22 or S23 to your car, please try the steps below.
If none of these steps resolve your issue, please contact your car manufacturer's customer centre or service centre. In most cases, a simple software or firmware update will be able to resolve the issue on affected vehicles.
Check your car’s settings
- Check that your car and stereo are compatible with Android Auto.
- Check that Android Auto is switched on in the vehicle’s settings.
- Update the vehicle’s infotainment system software.
- Check that Android Auto is available in your country.
Check your USB cable
- If you are connecting via USB cable, ensure that you are using a high-quality cable that can support data transfers. If possible, you should use the original cable that came with your device.
- Check the charging port to ensure that there is no dirt or debris there.
Check your phone
- Make sure your phone is running Android OS 8.0 or higher.
- Ensure that you have installed the latest version of the Android Auto app.
- Your phone needs to have an active data plan and 5GHz Wi-Fi support.
- To do this go to: Settings > Connections > Mobile Hotspot and Tethering > Mobile Hotspot > Configure > Band.
- If your phone has 5GHz Wi-Fi support, you will see 5GHz as an option here.
- Ensure that you have downloaded the latest software. To check, go to Settings > Software update > Download and install. If an update is available, it will automatically download.
- Make sure your Bluetooth connection is switched on and is functioning properly.
For further support, please visit Samsung Support.
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