How to couple with a newly purchased earbud and a used earbud

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

If you recently damaged or lost one of your earbuds set and bought a replacement, you can easily connect the original earbud to the newly purchased earbud. Coupling is required to adjust the volume and delay between both earbuds. Follow the steps below to self-couple your earbuds.

Step 1. Check the direction of each earbud, the newly purchased earbud and original earbud, and correctly insert them into their corresponding slots in the charging case.

Step 2. Touch and hold both earbuds touch areas for 7 seconds or more. The earbuds battery indicator light will flash green and then return to the initial light. Then, the earbuds are coupled.

Step 3. When the earbuds are coupled, you will be able to reconnect to your compatible devices.

If you cannot complete coupling with a new earbud, make sure the Block touches feature of the original earbuds was disabled on the Galaxy Wearable app. Try disabling Block touches by following the steps below.

Step 1. Open the Galaxy Wearable app.

Step 2. Tap the switch to disable Block touches.

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.