How to change your Samsung Account mobile number using two-step phone verification
If you are unable to log into your Samsung Account using two-step verification, follow the steps below to update your phone number:
1
Go to Settings
![Settings app icon]()
2
Tap on Accounts and backup
![Accounts and backup selected in Settings]()
3
Tap on Manage accounts
![Manage accounts selected in Accounts and backup]()
4
Select Samsung Account
![Samsung Account selected in Manage accounts]()
5
Tap on My profile
![My profile selected in Samsung account settings]()
6
Tap on Security and privacy
![Security and privacy selected in Samsung account profile]()
7
Tap on Two-step verification, then enter your password
![Two-step verification selected in security and privacy settings of Samsung Account]()
8
Under Verification methods, tap Text message
![Text message selected under Verification methods in Two-step verification menu]()
9
Tap Add
![Add selected in Text messages menu of two-step verification options]()
10
Enter your phone number, then tap Send code
![Send code selected in Add phone number menu]()
10
Enter the code in the space provided, then tap Verify
PC
2
Click Sign in and enter your login details
![Sign in selected on home page of Samsung Account website]()
3
Click on Security then enter your password
![Security selected on My Account section of Samsung Account website]()
4
Under Password and security click Two-step verification
![Two-step verification selected in Security section of Samsung Account website]()
5
Click Text message
![Text message selected in Two-step verification section of Samsung Account website]()
6
Click Edit personal information
![Edit personal information selected in Text message section of Samsung Account website]()
7
Click Add phone number
![Add phone number selected in Personal info section of Samsung Account website]()
8
Enter your phone number and click Send code
![17Send code selected in Register your phone number section of Samsung Account website]()
9
Once you receive the code, click Verify
If you can’t log into your Samsung Account because you have a new phone number, please try the following:
1
Check to see if you have another Galaxy device on which you are already logged into your Samsung Account. If you do, select Verify with Galaxy device.
2
If you don’t have another device logged into a Samsung Account, you can authorise the login using the codes shared when you first set up your Samsung Account.
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