How to fix a poor connection between my TV and the SmartThings app

If the connection between SmartThings and your Samsung TV is unstable, you should check the basic settings. Read on to find out how to check these settings so you can get back to enjoying uninterrupted fun when the family is watching a movie or any of your favourite content.

Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the TV are far apart, the communication may not be smooth and registration may fail.

1 Tap Settings on your smartphone.
2 Tap Connections.
3 Tap Wi-Fi.
4 Select the router and enter your PIN (If necessary).

Please note: If more than 10 devices are connected to the router, registration may fail.

Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your TV as well.

Please note: The SmartThings app is compatible with phones running Android 8.0 or higher, and iOS 12.0 or higher.

How to update the SmartThings app

1 Tap Menu (the three horizontal lines).
2 Tap Settings.
3 Swipe up and tap About SmartThings.
4 If an update is available, tap Update.

How to update the TV firmware

1 Press the Home button on the remote and navigate to Settings.
2 Select Support > Software Update.
3 Select Update Now.

Please note: Device screenshots and menus may vary depending on the device model and software version.

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

 

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a Support Centre
View more