78" SUHD 4K Curved Smart TV JS9900 Series 9
Common Topics
78" SUHD 4K Curved Smart TV JS9900 Series 9
UA78JS9900JSolutions & Tips
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SMART Hub / App
Setting up your Samsung TV using your Samsung Account
Learn how to set up your Samsung TV using your Samsung Account.
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SMART Hub / App
Creating a Samsung Account while setting up your Samsung TV
Learn how to create a Samsung Account while setting up your Samsung TV.
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Firmware / Software
How to update the software on your Samsung Smart TV and Smart Monitor
Learn how to update the software on your Samsung Smart TV and Smart Monitor.
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SMART Hub / App
Controlling a 2024 Samsung Smart TV with the SmartThings app mobile remote
Learn how to control your Samsung TV using the mobile remote in the SmartThings app.
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Installation / Connection
Connect external video devices and switch input sources on a Samsung Smart TV
Learn how to connect external video devices and switch input sources on your Samsung Smart TV.
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Usage
How to enable or disable the microphone switch on Samsung Smart TVs
The microphone switch on your Samsung Smart TV can be turned on or off at any time.
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Usage
How to disable the Voice Guide feature on Samsung Smart TVs
The Voice Guide feature on your Samsung Smart TV can be turned off at any time if you do not want to use it.
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Accessory
Differences between the polarizing film and protective film on Samsung TVs
Learn the differences between polarizing and protective films on Samsung TV screens.
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Network
Set up a network connection on your Samsung Smart TV
Learn how to connect your Samsung Smart TV to a wired or wireless network.
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SMART Hub / App
Samsung TV is offline in the SmartThings app
If your Samsung TV is offline in the SmartThings app, you can check the network connection or send an error report.
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Usage
How to troubleshoot apps that are not working on the Samsung Smart TV
FAQ for Samsung TV, Find more about how to troubleshoot apps that are not working on the Samsung Smart TV with Samsung Support.
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Usage
How to set up the Universal Remote through MBR
FAQ for Samsung TV, Find more about How to set up Universal Remote through MBR with Samsung Support.
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Usage
How to resolve issues with no sound when connecting a Samsung TV and soundbar using HDMI
If you can’t hear sound from your Samsung soundbar when it’s connected to a Samsung TV with an HDMI cable, you can review our troubleshooting steps for solutions.
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Firmware / Software
How to Reactivate Netflix app on Samsung TV (Hong-Kong version)?
FAQ for Samsung television. Find more about 'How to Reactivate Netflix app on Samsung TV (Hong-Kong version)?' with Samsung Support.
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Usage
Troubleshoot USB error messages when updating Kant-SU2 and Kant-S2 TV models
FAQ for Samsung TV, Find more about Troubleshoot USB error messages when updating Kant-SU2 and Kant-S2 with Samsung Support.
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Usage
How to troubleshoot the Samsung TV that keeps turning on by itself
FAQ for Samsung TV, Find more about how to troubleshoot the Samsung TV that keeps turning on by itself with Samsung Support.
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Usage
[2021] How to use game on your Samsung Smart TV
FAQ for Samsung TV, Find more about how to use game on your Samsung Smart TV with Samsung Support.
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Usage
[2022] How to change to an external device screen on your Samsung TV
FAQ for Samsung television. Find more about '[2022] How to change to an external device screen on your Samsung TV' with Samsung Support.
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Usage
Use voice commands to search YouTube on your Samsung Smart TV and Smart Monitor
You can use voice commands to search for content in the YouTube app on your Samsung Smart TV and Smart Monitor.
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Usage
Set up Hue Sync on your Samsung Smart TV
FAQ for Samsung television. Find more about 'Set up Hue Sync on your Samsung Smart TV' with Samsung Support.
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Usage
How to troubleshoot the Samsung TV that will not turn on
FAQ for Samsung TV, Find more about how to troubleshoot the Samsung TV that will not turn on with Samsung Support.
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Usage
How to troubleshoot the Samsung TV that keeps turning off by itself
FAQ for Samsung TV, Find more about how to troubleshoot the Samsung TV that keeps turning off by itself with Samsung Support.
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Usage
How to use Bixby on a Samsung Smart TV
FAQ for Samsung TV, Find more about how to use Bixby on a Samsung Smart TV with Samsung Support.
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Usage
How to use the PC on TV on your Samsung Smart TV
FAQ for Samsung TV, Find more about how to use the PC on TV on your Samsung Smart TV with Samsung Support.
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Usage
How to control your TV from mobile SmartThings app
FAQ for Samsung TV, Find more about how to control your TV from mobile SmartThings app with Samsung Support.
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Usage
[2022] How to adjust your dark TV screen
FAQ for Samsung television. Find more about '[2022] How to adjust your dark TV screen' with Samsung Support.
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Usage
[2022] How to troubleshoot your TV if a channel does not appear
FAQ for Samsung television. Find more about '[2022] How to troubleshoot your TV if a channel does not appear' with Samsung Support.
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Usage
How to update the Samsung TV's firmware using a USB drive
FAQ for Samsung TV, Find more about How to update the Samsung TV's firmware using a USB with Samsung Support.
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Usage
How to use Multi View
FAQ for Samsung TV, Find more about how to use Multi View with Samsung Support.
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Usage
How to use the Intelligent Mode of Samsung QLED TV
FAQ for Samsung TV, Find more about How to use Intelligent Mode of Samsung QLED TVs with Samsung Support.
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Usage
What is EyeComfort Mode
FAQ for Samsung television. Find more about What is EyeComfort Mode with Samsung Support.
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Usage
[2022] Guide to using SmartThings on your Samsung TV
FAQ for Samsung television. Find more about '[2022] Guide to using SmartThings on your Samsung TV' with Samsung Support.
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Usage
[2022] How to disable Autorun Multi View
FAQ for Samsung television. Find more about '[2022] How to disable Autorun Multi View' with Samsung Support.
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Usage
How to use SmartThings on your TV
FAQ for Samsung TV, Find more about how to use SmartThings on your TV with Samsung Support.
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Usage
[2022] What to do if your screen does not appear properly when connected to a PC
FAQ for Samsung television. Find more about '[2022] What to do if your screen does not appear properly when connected to a PC' with Samsung Support.
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Usage
How to use my smartphone as TV camera
FAQ for Samsung television. Find more about ‘How to use my smartphone as TV camera’ with Samsung Support.
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Usage
How to use Workspace on your Samsung Smart TV
FAQ for Samsung television. Find more about 'How to use Workspace on your Samsung Smart TV' with Samsung Support.
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Usage
How to connect your SmartThings Dongle
FAQ for Samsung television. Find more about 'How to connect your SmartThings Dongle' with Samsung Support.
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Usage
My TV doesn’t detect a device connected via HDMI
FAQ for Samsung television. Find more about 'My TV doesn't detect a device connected via HDMI' with Samsung Support.
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Usage
What can you do with the new Smart Hub
FAQ for Samsung television. Find more about ‘What can you do with the new Smart Hub’ with Samsung Support.
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Usage
[2022] What to do when your TV screen automatically turns off
FAQ for Samsung television. Find more about '[2022] What to do when your TV screen automatically turns off' with Samsung Support.
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Usage
How to set up Q-Symphony on a 2024 Samsung Smart TV
Q-Symphony on 2024 Samsung Smart TVs connects a soundbar or Music Frame to your TV for maximum sound.
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Usage
How to use apps on a 2024 Samsung Smart TV
You can install a variety of apps on your 2024 Samsung Smart TV.
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Usage
How to use Parental Settings on a Samsung Smart TV or Smart Monitor
Learn how to set up Parental Settings on your Samsung Smart TV or Smart Monitor.
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SMART Hub / App
Use Workspace to remotely connect a computer to a 2024 Samsung Smart TV
You can remotely connect your 2024 Samsung Smart TV with your PC or Mac using the Workspace function.
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Usage
How to use HDMI ARC on Samsung Smart TV
FAQ for Samsung TV, Find more about How do I use HDMI ARC on Samsung Smart TV with Samsung Support.
Manuals & Downloads
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Quick Guide
- ver 1.0
- 0.01 MB
- Aug 31. 2015
ENGLISH -
User Manual (HAWK-P SC)
- ver 1.219
- 5.91 MB
- Aug 12. 2015
CHINESE(Simplified) -
User Manual (HAWK-P ENG)
- ver 1.219
- 6.54 MB
- Aug 12. 2015
ENGLISH -
User Manual (HAWK-P TC)
- ver 1.219
- 6.86 MB
- Aug 12. 2015
CHINESE(Traditional) -
Upgrade File(USB type)
- ver 1233.0
- 1451.84 MB
- Jun 25. 2024
- All OS
MULTI LANGUAGE -
Upgrade guide
- ver 1.0
- 0.42 MB
- Apr 17. 2015
- All OS
MULTI LANGUAGE
