Galaxy A16 5G

FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.

Others Smart Tutor Guide

How to Video for Samsung Mobile Device. Find more about 'Smart Tutor Guide' with Samsung Support.

Others How to create a Samsung account

FAQ for Samsung Mobile. Find more about how to create a Samsung account with Samsung Support.

Hardware How do I format an SD card in my Samsung Galaxy device?

FAQ for Samsung Mobile Device. Find more about 'How do I format an SD card in my Samsung Galaxy device?' with Samsung Support.

Message I'm unable to send SMS (text) messages from Galaxy smartphone (Hong-Kong version). How do I fix this?

FAQ for Samsung Mobile Device. Find more about 'I'm unable to send SMS (text) messages from Galaxy smartphone. How do I fix this?' with Samsung Support.

Backup & Restore How to Transfer Data from old Galaxy device to new Galaxy device using USB Connector?

FAQ for Samsung Mobile Device. Find more about 'How to Transfer Data from old Galaxy device to new Galaxy device using USB Connector?' with Samsung Support.

Backup & Restore How to Transfer Data from my old Android device to my new Galaxy device using Wifi Direct?

FAQ for Samsung Mobile Device. Find more about 'How to Transfer Data from my old Android device to my new Galaxy device using Wifi Direct?' with Samsung Support.

Backup & Restore What do I need to prepare for the transfer of my WhatsApp chat history from iOS to Galaxy device?

WhatsApp chat history, iOS to Galaxy device

Others Troubleshooting a problem when using Smart View

FAQ for Samsung Mobile. Find more about troubleshooting the problem when using Smart View with Samsung Support.

Software Upgrade How to check the current software version on your mobile device

"FAQ for Samsung Mobile Device. Find more about 'How to check the current software version on your mobile device' with Samsung Support.

Others How to use Samsung Members Diagnostics

FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.

Call & Contacts How to show record calls function on the Samsung Galaxy S25

Learn more about 'How to show record calls function on the Samsung Galaxy S25' with Samsung Support.

Others How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch

FAQ for Mobile Devices. Find more about How to transfer data from an iPhone or iPad to a new Galaxy deice with Smart Switch

Backup & Restore What is PUK code

FAQ for mobile devices. Find more about what is puk code support.

Others How to use the Galaxy Avatar feature on your Samsung Galaxy S25

Learn how to use the Galaxy Avatar feature on your Samsung Galaxy device to create and personalise your digital avatar.

Lock Brief widgets on your Samsung Galaxy S25 Lock screen

Learn how to customise the Brief widgets on your Samsung Galaxy Lock screen.

Others Changes to the Home screen on the Samsung Galaxy S25

Explore the Samsung Galaxy S25 with improved Home Screen layouts, landscape mode, widget labels, enlarged folders, and enhanced customisation for Galaxy devices.

Others Guide to Apps screen changes on the Samsung Galaxy S25

Discover the Apps screen changes on the Samsung Galaxy S25, including improved search bar placement, vertical scrolling for alphabetical sorting, and enhanced one-handed usability.

Others Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?

FAQ for Samsung Mobile Device. Find more about 'Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?' c

Settings My device displays a water drop icon and will not charge

FAQ for Samsung Mobile. Find more about my device displays a water drop icon and will not charge with Samsung Support.

Others What to do if your Samsung Galaxy device is not responding to S Pen Air actions

Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.

Audio Troubleshooting speaker and sound issues on a Samsung Galaxy device

Learn how to troubleshoot and fix speaker and sound issues on your Samsung Galaxy device.

Others How to unlock the device using the S Pen

How to unlock the device using the S Pen

Settings Why does my Samsung Android phone list my phone number as 'Unknown' in its settings?

FAQ for Samsung Mobile Device. Find more about 'Why does my Samsung Android phone list my phone number as 'Unknown' in its settings?' with Samsung Support.

Others I'm unable to open email attachments on my Samsung Android device. How can I fix this?

FAQ for Samsung Mobile Device. Find more about 'I'm unable to open email attachments on my Samsung Android device. How can I fix this?' with Samsung Support.

Others How to find phones model number, serial number or IMEI number

FAQ for Samsung Mobile. Find more about How to find phones model number, serial number or IMEI number with Samsung Support.

Application How do I use the Video Player on my device?

FAQ for Samsung Mobile Device. Find more about 'How do I use the Video Player on my device?' with Samsung Support.

Message Why do my SMS messages sometimes change to MMS even when I'm not sending images?

FAQ for Samsung Mobile Device. Find more about 'Why do my SMS messages sometimes change to MMS even when I'm not sending images?' with Samsung Support.

Samsung Apps How to self-diagnose your Samsung Galaxy

FAQ for mobile devices. Find more about 'How to self-diagnose your Samsung Galaxy' with Samsung Support.

Settings Clear Notifications at Quick Control Panel of Samsung Smartphones

FAQ for Samsung Mobile Device. Find more about 'Clear Notifications at Quick Control Panel of Samsung Smartphones' with Samsung Support.

Samsung Hub Can I use a gift card and another payment method at the same time?

FAQ for Samsung Mobile Device. Find more about 'Can I use a gift card and another payment method at the same time?' with Samsung Support.

Call & Contacts What to do if Callers receive 'unable to take your call' message when I'm not on a call?

FAQ for Samsung Mobile Device. Find more about 'What to do if Callers receive 'unable to take your call' message when I'm not on a call?' with Samsung Support.

Application How to Switch On Torch/Flashlight in Samsung Smartphones (Hong-Kong version)?

FAQ for Samsung Mobile Device. Find more about 'How to Switch On Torch/Flashlight in Samsung Smartphones?' with Samsung Support.

Settings How to mirror from your Samsung smartphone to your TV

How to mirror from your Samsung smartphone to your TV

Settings About the updated Edge Panel and accessing the Smart select feature

Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.

Settings What is the Air Gesture feature and how do I use the Air Gesture feature?

FAQ for Samsung Mobile Device. Find more about 'What is the Air Gesture feature and how do I use the Air Gesture feature?' with Samsung Support.

Settings What is the Motion feature and how do I use the Motion features?

FAQ for Samsung Mobile Device. Find more about 'What is the Motion feature and how do I use the Motion features?' with Samsung Support.

Backup & Restore I imported data from iCloud using Smart Switch Mobile but pictures are not imported. Why?

FAQ for Samsung Mobile Device. Find more about 'I imported data from iCloud using Smart Switch Mobile but pictures are not imported. Why?' with Samsung Support.

Samsung Apps How to use the Samsung Members app

How to use the Samsung Members app

Others How to attach the protective film to the Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.

Lock Unlock your mobile device using the Smart Lock feature

FAQ for Apps & Services. Find more about 'Unlock your mobile device using the Smart Lock feature' with Samsung Support.

Samsung Apps Features of the Samsung Find app

Discover the various features of the Samsung Find app.

Network & WiFi Network carriers that support 5G for Samsung Galaxy devices

With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.

Others Galaxy eSIM and supported network carriers

FAQ for Mobile Devices. Find more about Galaxy eSIM and supported networks with Samsung Support.

Network & WiFi How do I know if my Samsung smartphone or tablet is connected to the internet?

FAQ for Samsung Mobile Device. Find more about 'How do I know if my Samsung smartphone or tablet is connected to the internet?' with Samsung Support.

Settings Alarm clock does not ring

FAQ for Samsung Mobile Device. Find more about 'Alarm clock does not ring' with Samsung Support.

Settings Fingerprint recognition when fingers get wet with water or sweat

FAQ for Samsung Mobile Device. Find more about 'Fingerprint recognition when fingers get wet with water or sweat' with Samsung Support.

Samsung Apps How to use Samsung Remote Support Service for your Smartphone and Tablet?

FAQ for Samsung Mobile Device. Find more about 'How to use Samsung Remote Support Service for your Smartphone and Tablet?' with Samsung Support.

Others Can’t activate the Multi window feature

FAQ for Samsung Mobile Device. Find more about 'Can’t activate the Multi window feature' with Samsung Support.

Lock I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?

FAQ for Samsung Mobile Device. Find more about 'I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?' with Samsung Support.

Others Pickup & delivery repair service: Prepare for the Pickup service

FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: Prepare for the Pickup service' with Samsung Support.

Others Pickup & delivery repair service: When will Samsung Product be delivered?

FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: When will Samsung Product be delivered?' with Samsung Support.

Others Pickup & delivery repair service: Prepare for the Return of Samsung product

FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: Prepare for the Return of Samsung product' with Samsung Support.

Others How can I Receive a Call while Using Samsung DeX?

FAQ for Samsung Mobile Device. Find more about 'How can I Receive a Call while Using Samsung DeX?' with Samsung Support.

Accessory & Bluetooth How do I Connect Samsung Gear 360 and Mobile device via WiFi Direct?

FAQ for Samsung Mobile Device. Find more about 'How do I Connect Samsung Gear 360 and Mobile device via WiFi Direct?' with Samsung Support.

Settings How to connect a new S Pen

How to connect new another S Pen

Accessory & Bluetooth Connect through Bluetooth on your Android device

Connect through Bluetooth on your Android device

Others How to use the Galaxy Z Fold4 Taskbar

FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.

Others How to clean your Samsung Galaxy device

Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.

Samsung Apps Use the Samsung Find app to share your location with your friends, child, family, and other contacts

Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.

Lock Unlock Your Samsung Galaxy with a previous screen lock method

Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.

Hardware Solid foreign object and water resistance rating (IP ratings) guide

Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.

Application What is the WatchON app?

FAQ for Samsung Mobile Device. Find more about 'What is the WatchON app?' with Samsung Support.

Application How can I detect text in capture mode?

FAQ for Samsung Mobile Device. Find more about 'How can I detect text in capture mode?' with Samsung Support.

Settings How to perform Factory Reset on Android smartphone?

FAQ for Samsung Mobile Device. Find more about 'How to perform Factory Reset on Android smartphone?' with Samsung Support.

Settings How do I access the new Smart Screen features?

FAQ for Samsung Mobile Device. Find more about 'How do I access the new Smart Screen features?' with Samsung Support.

Settings What are the new Smart Screen features?

FAQ for Samsung Mobile Device. Find more about 'What are the new Smart Screen features?' with Samsung Support.

Settings What is the Air View feature and how do I use the Air View feature?

FAQ for Samsung Mobile Device. Find more about 'What is the Air View feature and how do I use the Air View feature?' with Samsung Support.

Application Video Hub - Description are shown in a language different from System Language

FAQ for Samsung Mobile Device. Find more about 'Video Hub - Description are shown in a language different from System Language' with Samsung Support.

Settings How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?

FAQ for Samsung Mobile Device. Find more about 'How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?' with Samsung Support.

Settings [Mobile:FAQ] How to activate and edit floating Toolbox

FAQ for Samsung Mobile Device. Find more about '[Mobile:FAQ] How to activate and edit floating Toolbox' with Samsung Support.

Camera What is the Estimated max. standby time when enabling Ultra power saving mode?

FAQ for Samsung Mobile Device. Find more about 'What is the Estimated max. standby time when enabling Ultra power saving mode?' with Samsung Support.

Camera How to change the settings and create shortcut

FAQ for Samsung Mobile Device. Find more about 'How to change the settings and create shortcut' with Samsung Support.

Others Useful tips for Live Chat

FAQ for Samsung Television. Find more about 'Useful tips for Live Chat' with Samsung Support.

Accessory & Bluetooth Gear 360 (2017) Android & iOS feature Comparison

FAQ for Samsung Mobile Device. Find more about 'Gear 360 (2017) Android & iOS feature Comparison' with Samsung Support.

Others How do I Adjust Torch Brightness?

FAQ for Samsung Mobile Devices. Find more about 'How do I Adjust Torch Brightness?' with Samsung Support.

Settings Stay Connected “Door to Door” Service Policy

Stay Connected “Door to Door” Service Policy

Others Unique camera experiences with Flex mode on Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.

Backup & Restore How to transfer and backup data using Smart Switch on a Galaxy phone

FAQ for Samsung Mobile. Find more about how to transfer and backup data using Smart Switch on a Galaxy phone with Samsung Support.

Settings Useful audio settings on the Galaxy phone including Separate app sound

FAQ for Samsung Mobile. Find more about 'Useful audio settings on the Galaxy phone including Separate app sound' with Samsung Support.

Settings How do I delete all of my personal information from my device?

FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.

Samsung Apps How to use Diagnostics in the Samsung Members app on your Galaxy device

FAQ for Samsung Mobile. Find more about how to use diagnostics in the samsung members app on your galaxy device with Samsung Support.

Others What to do if your touch screen is not working properly

FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support

Others What to do if your microphone or speaker is not working properly

FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.

Settings What other user mode is there and how different access permission do they have on the Maintenance mode?

FAQ for Samsung mobile devices. Find more about 'What other user mode is there and how different access permission do they have on the Maintenance mode?' with Samsung Support.

Others How to change the language settings of each app in your Galaxy device

FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.

Others Galaxy Watch Water Resistance

FAQ for Mobile Devices. Find more about Galaxy Watch Water Resistance with Samsung Support.  

Others How to Share Photos and Videos with Quick Share

FAQ for mobile devices. Find more about 'How to Share Photos and Videos with Quick Share' with Samsung Support.

Call & Contacts How to turn off Emergency SOS function

FAQ for Mobile Devices. Find more about How to turn off Emergency SOS function with Samsung Support. 

Settings How to add or remove buttons from quick setting panel

FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support. 

Settings How to solve screenshot errors on devices with Android 13 OS

FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.

Power Causes and solutions for when your Samsung Galaxy device gets warm

If you are unsure as to why your Samsung Galaxy device is giving off heat, we may be able to help identify a cause and a solution.

Others Remove the case or cover on the Galaxy Z Flip and Z Fold series

You can use the steps in our guide to properly remove the case or cover on your Galaxy Z Flip or Galaxy Z Fold model.

Others What is RAM Plus and how to use it?

FAQ for mobile devices. Find more about What is RAM Plus and How to Use It with Samsung Support.

Samsung Apps Use the Samsung Find app to locate a lost device

Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.

Others User guide for the Samsung Galaxy Z Flip6 Flipsuit Case

Learn how to use the Samsung Galaxy Z Flip6 Flipsuit Case.

Application How do I change the source and target language and translate a text with "S Translator"?

FAQ for Samsung Mobile Device. Find more about 'How do I change the source and target language and translate a text with "S Translator"?' with Samsung Support.

Settings I can’t make a voice call using a Car Kit via Bluetooth when the device is locked.

FAQ for Samsung Mobile Device. Find more about 'I can’t make a voice call using a Car Kit via Bluetooth when the device is locked.' with Samsung Support.

Application How do I register Samsung Link storage?

FAQ for Samsung Mobile Device. Find more about 'How do I register Samsung Link storage?' with Samsung Support.

Application How do I instantly upload Photos and Videos taken with my device?

FAQ for Samsung Mobile Device. Find more about 'How do I instantly upload Photos and Videos taken with my device?' with Samsung Support.

Network & WiFi How do I connect to a Wi-Fi network?

FAQ for Samsung Mobile Device. Find more about 'How do I connect to a Wi-Fi network?' with Samsung Support.

Network & WiFi How do I access Flight Mode on my device?

FAQ for Samsung Mobile Device. Find more about 'How do I access Flight Mode on my device?' with Samsung Support.

Application How do I open the new tap in browser?

FAQ for Samsung Mobile Device. Find more about 'How do I open the new tap in browser?' with Samsung Support.

Others How to start Remote Management for Smartphone?

FAQ for Samsung Mobile Device. Find more about 'How to start Remote Management for Smartphone?' with Samsung Support.

Application Is available to measure the heart rate of animal like dog or cat using S Health?

FAQ for Samsung Mobile Device. Find more about 'Is available to measure the heart rate of animal like dog or cat using S Health?' with Samsung Support.

Battery Tips to extend your battery life

FAQ for Samsung Mobile Device. Find more about 'Tips to extend your battery life' with Samsung Support.

Battery How do I ensure that my Samsung mobile device is powered by safe batteries?

FAQ for Samsung Mobile Device. Find more about 'How do I ensure that my Samsung mobile device is powered by safe batteries?' with Samsung Support.

Others Premium Pickup & Delivery Repair Service

FAQ for Samsung Mobile Device. Find more about 'Premium Pickup & Delivery Repair Service' with Samsung Support.

Backup & Restore Samsung Service: Terms & Conditions│Data Backup and Deletion

Samsung Service, Terms & Conditions, Data Backup and Deletion

Others The first ever S Pen integration on Galaxy Z Fold3 5G

FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.

Battery What to do if your Samsung Galaxy device is not charging

FAQ for Samsung mobile. Find more about 'What to do when mobile device has problem with charging, turning on, or boot loop' with Samsung Support.

Others How to prevent the overheating of your Galaxy device

FAQ for Samsung mobile. Find more about How to prevent the overheating of your Galaxy device with Samsung Support.

Others I dropped my device in water

FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.

Others How to use Android Message on my Galaxy device

FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.

Software Upgrade After T OS upgrade, SmartThings app does not work properly. How do I resolve it?

FAQ for Samsung mobile device. Find more about 'After T OS upgrade, SmartThings app does not work properly. How do I resolve it?' with Samsung Support.

Troubleshoot NFC issues on Galaxy devices

NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem.

Application Galaxy device slows down, freezes, or displays ads after installing third-party apps

The Device care feature on your Galaxy device can be used to track down unwanted apps that may be causing ads or other issues.

Software Upgrade Simplified app names in Galaxy One UI 6

Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.

Others Protect your Galaxy device with the Auto Blocker feature

A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorised apps, secure your device against malicious activity and enhance privacy and security.

Hardware Third-party products causing paint to peel off Galaxy devices

Use this guide to discover how third-party products can cause cosmetic damage to your Samsung Galaxy device.

Others How to set Generative wallpaper on Galaxy devices

Learn how to use generative wallpaper on the Galaxy S24.

Audio How to use hearing aids with Samsung Galaxy devices

Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.

Application What is the Optical Reader app?

FAQ for Samsung Mobile Device. Find more about 'What is the Optical Reader app?' with Samsung Support.

Application How do I access the Optical Reader app?

FAQ for Samsung Mobile Device. Find more about 'How do I access the Optical Reader app?' with Samsung Support.

Application When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails.

FAQ for Samsung Mobile Device. Find more about 'When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails.' with Samsung Support.

Application When I try to search for Adobe Flash player in Google Play I am unable to find the app

FAQ for Samsung Mobile Device. Find more about 'When I try to search for Adobe Flash player in Google Play I am unable to find the app' with Samsung Support.

Camera Photo quality lower sometimes when taking pictures using the front camera

FAQ for Samsung Mobile Device. Find more about 'Photo quality lower sometimes when taking pictures using the front camera' with Samsung Support.

Others There is a gap between the screen and frame of my device

FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.

Others What to do when the keys on your Galaxy device stop working

FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.

Others What's new in ONE UI 4.0?

FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.

Backup & Restore How to manage files on your Galaxy Phone?

How to manage files on your Galaxy Phone

Others How to connect your Galaxy device to other devices using Connected Devices

FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.

Others Navigate your Galaxy phone and Galaxy tablet using Multi control

Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!

Network & WiFi Samsung Galaxy device's GPS signal is lost

Discover the causes of a lost GPS signal on a Galaxy device.

Others How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well

FAQ for Samsung Mobile. Find more about how to troubleshoot the microphone of the Galaxy phone that does not recognize the voice well with Samsung Support.

Others Check the SIM card when phone calls and cellular data is not available

FAQ for Samsung Mobile. Find more about how to check the SIM card when phone call and cellular data is not available with Samsung Support.

Settings The proximity sensor is not working properly

FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.

Others How to protect your Galaxy device from malware

FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.

Others Know what the green dot at the top of your screen means

FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.

Others What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others Safety precautions when using a Galaxy device

Battery, Battery Recharging, Battery Use, Battery Handling, Battery Storage, Battery Disposal, Lithium-ion, Battery Leak, overheating, Battery Terminals, safety precautions

Others How to use Galaxy device in an emergency to contact emergency contacts and view important medical information

FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.

Settings How to find and remove duplicate files on your Galaxy device

FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support.

Hardware Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology

Use this guide to understand how the new Flex hinge technology in Galaxy Z Flip5 and Fold5 works.

Camera Enhanced zoom and Nightography on Galaxy devices

Discover the latest improvements in the enhanced zoom and nightography features included on the S24.

Application How do I start a group chat?

FAQ for Samsung Mobile Device. Find more about 'How do I start a group chat?' with Samsung Support.

Samsung Hub How can I view my registered gift card?

FAQ for Samsung Mobile Device. Find more about 'How can I view my registered gift card?' with Samsung Support.

Others After updating S7 to OS 7.0, Resolution and Screen Brightness is worse than OS 6. Why?

FAQ for Samsung Mobile Device. Find more about 'After updating S7 to OS 7.0, Resolution and Screen Brightness is worse than OS 6. Why?' with Samsung Support.

Samsung Apps How to Report Error using Samsung Members? (Hong-Kong version)

FAQ for Samsung Mobile Devices. Find more about 'How to Report Error using Samsung Members? (Hong-Kong version)' with Samsung Support.

Network & WiFi How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network

FAQ for Samsung Mobile. Find more about how to troubleshoot the Galaxy phone that won't connect to a Wi-Fi network with Samsung Support.

Others How to set up Call settings on Android phone

FAQ for Samsung Mobile. Find more about How to set up Call settings on Android phone with Samsung Support

Settings Remove accounts from your Galaxy phone or tablet

FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.

Others How to troubleshoot software update issues

FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.

Others How to improve the Galaxy Z Flip4 battery life

FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.

Backup & Restore How do I back up in the Maintenance mode?

FAQ for Samsung mobile devices. Find more about 'How do I back up in the Maintenance mode?' with Samsung Support.

Others How to automatically refresh the Samsung Galaxy weather widget through movement

FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.

Camera How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam

Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.

Others How to back up all my files from phone Sdcard0 to extSdcard memory?

FAQ for Samsung Mobile Device. Find more about 'How to back up all my files from phone Sdcard0 to extSdcard memory?' with Samsung Support.

Application How do I set the WatchON?

FAQ for Samsung Mobile Device. Find more about 'How do I set the WatchON?' with Samsung Support.

Camera I cannot use Flash in Auto night detection mode in Camera. What’s the problem?

FAQ for Samsung Mobile Device. Find more about 'I cannot use Flash in Auto night detection mode in Camera. What’s the problem?' with Samsung Support.

Others My device is shattered and there is a crack on my screen

FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.

Others What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.

Others Customise your Galaxy Z Flip5's cover screen wallpaper

You can customise the wallpaper on your Galaxy Z Flip5’s cover screen. Learn how to express your personal style using our cover screen guide.

Others How to set up and use the Browsing assist features with Galaxy AI

Use this guide to learn how to set up and use different AI features in Browsing assist on the S24.

Others How to use Transcribe assist with Galaxy AI

Follow this guide to learn how to use the Transcribe Assist feature on Galaxy S24 in a few quick steps.

Others How to use Generative photo editing with Galaxy AI

Follow this guide to learn how to use the generative AI photo editing feature on the new S24.

Others How to set up and use the Interpreter app on Galaxy devices

Utilise these instructions to learn how to set up and use the Interpreter app on Galaxy devices.

Others How to use Note assist with Galaxy AI

Utilise this guide to learn how to use Note assist.

Settings Restricted access to the use of Google's Discover and Generative Wallpaper features on Galaxy devices for underage Google Account users

Secure your child's online journey with restricted access to the new Galaxy S24 features.

Camera Edit suggestion for photos with Galaxy AI

Discover the benefits and how to use the new AI photo editing feature on the Galaxy S24.

Application How do I synchronize the contact in Samsung account?

FAQ for Samsung Mobile Device. Find more about 'How do I synchronize the contact in Samsung account?' with Samsung Support.

Others Can I use my device in Sea Water or Swimming pool?

FAQ for Samsung Mobile Device. Find more about 'Can I use my device in Sea Water or Swimming pool?' with Samsung Support.

Settings How to set up and use the Samsung Accounts

FAQ for Samsung Mobile Device. Find more about 'How to set up and use the Samsung Accounts' with Samsung Support.

Others How to select and view only the albums you want to see in Galaxy gallery

FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.

Others How to use your Galaxy camera to add and edit a watermark for your photos

FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.

Multimedia How to use Quick Share to share a file between phones

Learn how to use the Quick Share feature on your Galaxy S24.

Power What is the available range of the “Pad” used for wireless charging?

FAQ for Samsung Mobile Device. Find more about 'What is the available range of the “Pad” used for wireless charging?' with Samsung Support.

Others How to use the versatile multi window experience with Galaxy Z Fold3 5G

FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.

Others How to clean your Galaxy device

FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.

Others How to capture an image from a video frame

FAQ for Mobile Devices. Find more about How to capture an image from a video frame with Samsung Support. 

Others Check out the new and enhanced features of Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.

Others Will device NFC work if equipped with LED cover?

FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.

Accessory & Bluetooth How to troubleshoot when Bluetooth headset audio is unstable

FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.

Call & Contacts What to do when your Galaxy device is unable to make or receive calls

FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.

Audio How to troubleshoot poor sound quality during a phone call

FAQ for Samsung Mobile. Find out more about how to troubleshoot poor sound quality during a phone call with Samsung Support.

Camera Galaxy A 2017 (Hong-Kong version) Camera Modes

FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version) Camera Modes' with Samsung Support.

Battery Galaxy A 2017 (Hong-Kong version): Why is Actual Charging Time Longer than Remaining Charging Time on Screen?

FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): Why is Actual Charging Time Longer than Remaining Charging Time on Screen?' with Samsung Support.

Others How to reboot a frozen Galaxy device

FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.

Others How to record, edit and share videos in 8K with your Galaxy device

FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support. 

Camera Tips for taking clear close-up photos with Galaxy phones

Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.

Hardware Specifications for the new Galaxy S23 FE

Use this guide to review the specifications for the new Samsung Galaxy S23 FE.

Camera Is photo quality low than preview when taking pictures with HDR mode?

FAQ for Samsung Mobile Device. Find more about 'Is photo quality low than preview when taking pictures with HDR mode?' with Samsung Support.

Others Do battery drain more quickly when download booster is activated?

FAQ for Samsung Mobile Device. Find more about 'Do battery drain more quickly when download booster is activated?' with Samsung Support.

Network & WiFi Network Data Setup & Advice

FAQ for Samsung Mobile Device. Find more about 'Network Data Setup & Advice' with Samsung Support.

Application Galaxy S6/S6 edge: How do I Receive Files via Simple Sharing?

FAQ for Samsung Mobile Device. Find more about 'Galaxy S6/S6 edge: How do I Receive Files via Simple Sharing?' with Samsung Support.

Others Premium pickup & delivery repair service: Can I request for a repair charge invoice?

FAQ for Samsung Mobile Device. Find more about 'Premium pickup & delivery repair service: Can I request for a repair charge invoice?' with Samsung Support.

Others What have Changed in Camera Operation on Android OS 7.0 Nougat?

FAQ for Samsung Mobile Device. Find more about 'What have Changed in Camera Operation on Android OS 7.0 Nougat?' with Samsung Support.

Others Where is Smart Manager on Android OS 7.0 Nougat?

FAQ for Samsung Mobile Device. Find more about 'Where is Smart Manager on Android OS 7.0 Nougat?' with Samsung Support.

Camera Galaxy A 2017 (Hong-Kong version): How do I launch Camera quickly?

FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): How do I launch Camera quickly?' with Samsung Support.

Others Precautions when using the Galaxy foldable devices

FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.

Others Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience

FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.

Others Use the informative Cover screen on the Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.

Others Restart your Galaxy phone regularly to prevent it from slowing down or freezing

FAQ for Samsung Mobile. Find more about restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support.

Others What to do if you cannot hear the phone call sound well

FAQ for Samsung Mobile. Find more about what to do if you cannot hear the phone call sound well with Samsung Support.

SNS Poor picture quality when sharing pictures to Instagram

FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.

Audio What to do when there is no sound in my wired headphones

FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.

Power How can I prevent micro-vibrations?

FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.

Others How to troubleshoot Camera app errors

FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.

Battery Issues with wired charging

FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.

Backup & Restore How to troubleshoot when your device doesn't detect an SD card

FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card

Others Questions about ONE UI 4.0

FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.

Others How to Use AR Emoji Stickers

FAQ for Mobile Devices. Find more about How to use AR Emoji Stickers with Samsung Support.

Others How to make the most of Single Take with the Galaxy S22 AI Camera

FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.

Others What are the features of the Samsung clock?

FAQ for Mobile & Devices. Find more about What are the features of the Samsung clock with Samsung Support.

Others How to improve the vibration of your Galaxy S22 device

FAQ for mobile devices. Find more about How to Improve the Vibration of your Galaxy S22 Device.

Others How to hide the navigation bar on Galaxy devices

FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.

Others How to manage calls when multiple Bluetooth devices are connected

FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.

Others What is the foldable display and protective film on my smartphone?

FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.

Others How to solve S Pen connection issues

FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.

Others What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.

Others What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others How to use Samsung Video editor

FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support. 

Others Use two hands with your Samsung Galaxy devices for maximum productivity

Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.

Network & WiFi How to run eSIM self-diagnostics for the Galaxy Watch series

If you're having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.

Application How can I update S Health?

FAQ for Samsung Mobile Device. Find more about 'How can I update S Health?' with Samsung Support.

Application I want to order photo book with vertical layout in Story Album

FAQ for Samsung Mobile Device. Find more about 'I want to order photo book with vertical layout in Story Album' with Samsung Support.

Samsung Apps Can I reset my Samsung account password?

FAQ for Samsung Mobile Device. Find more about 'Can I reset my Samsung account password?' with Samsung Support.

Settings How do I synchronize the contact in device?

FAQ for Samsung Mobile Device. Find more about 'How do I synchronize the contact in device?' with Samsung Support.

Application ‘This font is not available’ for free fonts downloaded from the internet

FAQ for Samsung Mobile Device. Find more about '‘This font is not available’ for free fonts downloaded from the internet' with Samsung Support.

Others How to use the S22 Ultra S Pen and check its compatibility

FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.

Network & WiFi What to do when calls disconnect or there’s no network signal on your Galaxy device

FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.

Battery Issues with wireless charging

FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support

Samsung Apps The display isn't working properly

FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.

Others Galaxy A 2017 (Hong-Kong version): What is Blue Light Filter?

FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): What is Blue Light Filter?' with Samsung Support.

Others Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?

FAQ for Samsung Mobile Devices. Find more about 'Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?' with Samsung Support.

Network & WiFi How to troubleshoot Mobile data issues

FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.

Others How to use S Pen Pro on my Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.

Others How to play sound in both speakers and solve mute problems

FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.

Network & WiFi How to fix the “No SIM Card Detected” error on Samsung Galaxy devices

Learn how to fix the 'No SIM Card Detected' error on your Galaxy phone with this guide to resolve SIM card issues.

Power How to use the Wireless power sharing feature on your Galaxy Device

Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.

Audio Sounds, vibrations, and notifications on your Samsung Galaxy devices

Personalise sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.

Battery How to set the display of charging information on your Samsung Galaxy device

Learn how to customise the display of charging notifications.

Others How to locate the digital User guide on your device

Learn how to locate your Galaxy device’s digital user manual on your device.

Audio Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications

Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.

Power What to do if your Samsung Galaxy device turns off unexpectedly

If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.

Others How to pair a Galaxy Watch with your Samsung Galaxy device

Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.

Settings How to use your Galaxy phone or Watch to manage notifications on your wearable device

Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.

Software Upgrade How to update your Samsung Galaxy phone or tablet

Learn how to keep your Galaxy phone or tablet up-to-date.

Network & WiFi What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device

Learn some simple solutions for when your Galaxy device has a poor signal.

Samsung Apps View your step count in Samsung Health

Learn to use Galaxy devices to track your step count in the Samsung Health app.

Others Get complete diagnostic support for your smartphone on the Samsung Members app

FAQ for Samsung Mobile. Find more about Get complete diagnostic support for your smartphone on the Samsung Members app with Samsung Support.

Settings How can I backup data on my Galaxy device automatically?

How can I backup data on my Galaxy device automatically?

Software Upgrade How to troubleshoot Google Play Store download

How to troubleshoot Google Play Store download

Settings How to remove lock screen ads

How to remove lock screen ads

Software Upgrade How to fix apps keep crashing and freezing

How to fix apps keep crashing and freezing

Settings How can I use the Calendar app on my Samsung smartphone?

How can I use the Calendar app on my Samsung smartphone?

Settings How to block accidental touches on your Galaxy smartphone

How to block accidental touches on your Galaxy smartphone

Settings How to connect your Galaxy smartphone to a car using Android Auto

How to connect your Galaxy smartphone to a car using Android Auto

Settings How to control media and devices on your Galaxy smartphone

How to control media and devices on your Galaxy smartphone

Settings What is the Samsung Flow and how to use it?

What is the Samsung Flow and how to use it?

Settings How can I use the Bixby application?

How can I use the Bixby application?

Application How can I Connect Galaxy Tab S3 to Mobile device via Samsung Flow?

FAQ for Samsung Mobile Device. Find more about 'How can I Connect Galaxy Tab S3 to Mobile device via Samsung Flow?' with Samsung Support.

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