SCH-I939
SCH-I939Solutions & Tips
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Message
I'm unable to send SMS (text) messages from Galaxy smartphone (Hong-Kong version). How do I fix this?
FAQ for Samsung Mobile Device. Find more about 'I'm unable to send SMS (text) messages from Galaxy smartphone. How do I fix this?' with Samsung Support.
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Backup & Restore
How to Transfer Data from old Galaxy device to new Galaxy device using USB Connector?
FAQ for Samsung Mobile Device. Find more about 'How to Transfer Data from old Galaxy device to new Galaxy device using USB Connector?' with Samsung Support.
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How to Transfer Data from my old Android device to my new Galaxy device using Wifi Direct?
FAQ for Samsung Mobile Device. Find more about 'How to Transfer Data from my old Android device to my new Galaxy device using Wifi Direct?' with Samsung Support.
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Backup & Restore
What do I need to prepare for the transfer of my WhatsApp chat history from iOS to Galaxy device?
WhatsApp chat history, iOS to Galaxy device
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Hardware
How do I format an SD card in my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I format an SD card in my Samsung Galaxy device?' with Samsung Support.
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Others
How to take screenshots with a ‘palm swipe’ on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots with a ‘palm swipe’ on your Samsung smartphone with Samsung Support.
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Others
How to view call logs on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view call logs on your Galaxy smartphone with Samsung Support.
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Others
How to backup and restore contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to backup and restore contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to enable and disable app notifications on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable and disable app notifications on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to check for and schedule software updates on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check for and schedule software updates on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to force reboot your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to force reboot your Samsung Galaxy smartphone with Samsung Support.
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Others
How to update software
FAQ for Samsung Mobile. Find more about how to update software with Samsung Support.
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Others
How to ensure seamless performance of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.
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Others
How to use custom flash notifications on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.
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Others
How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to ensure optimum charging
FAQ for Samsung Mobile. Find more about how to ensure optimum charging with Samsung Support.
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Others
What is this Proximity Sensor on your Samsung smartphone
FAQ for Samsung Mobile. Find more about what is this Proximity Sensor on your Samsung smartphone with Samsung Support.
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Others
How to optimize your smartphone’s performance and avoid heating
FAQ for Samsung Mobile. Find more about how to optimize your smartphone’s performance and avoid heating with Samsung Support.
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Others
How to optimize charging of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to optimize charging of your Galaxy smartphone with Samsung Support.
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Others
How to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone with Samsung Support.
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Settings
Phone Screen Sharing Features: Samsung SideSync
How to Video for Samsung Mobile Device. Find more about 'Phone Screen Sharing Features: Samsung SideSync' with Samsung Support.
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Others
How to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone with Samsung Support.
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Others
How to view, edit and save contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view, edit and save contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to block and unblock contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to block and unblock contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to optimize network connectivity
FAQ for Samsung Mobile. Find more about how to optimize network connectivity with Samsung Support.
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Others
How to enable/disable the ‘call waiting’ feature in your Samsung Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call waiting’ feature in your Samsung Smartphone with Samsung Support.
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Others
How to check the battery percentage on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.
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Others
How to set a custom ringtone for a contact on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a custom ringtone for a contact on your samsung galaxy smartphone with Samsung Support.
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Others
How to import and export contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to import and export contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to take screenshots using the edge panel of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the edge panel of your Samsung smartphone with Samsung Support.
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Others
How to take screenshots using the side keys of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the side keys of your Samsung smartphone with Samsung Support.
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Others
How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.
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Others
Smart Tutor Guide
How to Video for Samsung Mobile Device. Find more about 'Smart Tutor Guide' with Samsung Support.
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Others
How to create a Samsung account
FAQ for Samsung Mobile. Find more about how to create a Samsung account with Samsung Support.
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Others
Troubleshooting a problem when using Smart View
FAQ for Samsung Mobile. Find more about troubleshooting the problem when using Smart View with Samsung Support.
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Software Upgrade
How to check the current software version on your mobile device
"FAQ for Samsung Mobile Device. Find more about 'How to check the current software version on your mobile device' with Samsung Support.
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Others
How to use Samsung Members Diagnostics
FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.
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Call & Contacts
How to show record calls function on the Samsung Galaxy S25
Learn more about 'How to show record calls function on the Samsung Galaxy S25' with Samsung Support.
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Others
How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch
FAQ for Mobile Devices. Find more about How to transfer data from an iPhone or iPad to a new Galaxy deice with Smart Switch
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Backup & Restore
What is PUK code
FAQ for mobile devices. Find more about what is puk code support.
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Others
How to use the Galaxy Avatar feature on your Samsung Galaxy S25
Learn how to use the Galaxy Avatar feature on your Samsung Galaxy device to create and personalise your digital avatar.
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Lock
Brief widgets on your Samsung Galaxy S25 Lock screen
Learn how to customise the Brief widgets on your Samsung Galaxy Lock screen.
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Others
Changes to the Home screen on the Samsung Galaxy S25
Explore the Samsung Galaxy S25 with improved Home Screen layouts, landscape mode, widget labels, enlarged folders, and enhanced customisation for Galaxy devices.
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Others
Guide to Apps screen changes on the Samsung Galaxy S25
Discover the Apps screen changes on the Samsung Galaxy S25, including improved search bar placement, vertical scrolling for alphabetical sorting, and enhanced one-handed usability.
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Others
Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?
FAQ for Samsung Mobile Device. Find more about 'Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?' c
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Settings
Customising my Wallpapers and Themes on my Samsung Phone
Customising my Wallpapers and Themes on my Samsung Phone
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Settings
Customising the Notification settings on my Samsung Phone
Customising the Notification settings on my Samsung Phone
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Settings
My device displays a water drop icon and will not charge
FAQ for Samsung Mobile. Find more about my device displays a water drop icon and will not charge with Samsung Support.
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Others
What to do if your Samsung Galaxy device is not responding to S Pen Air actions
Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.
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Audio
Troubleshooting speaker and sound issues on a Samsung Galaxy device
Learn how to troubleshoot and fix speaker and sound issues on your Samsung Galaxy device.
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Others
How to unlock the device using the S Pen
How to unlock the device using the S Pen
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Settings
Why does my Samsung Android phone list my phone number as 'Unknown' in its settings?
FAQ for Samsung Mobile Device. Find more about 'Why does my Samsung Android phone list my phone number as 'Unknown' in its settings?' with Samsung Support.
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Others
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
FAQ for Samsung Mobile Device. Find more about 'I'm unable to open email attachments on my Samsung Android device. How can I fix this?' with Samsung Support.
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Settings
Deactivate Notifications from Websites on my Samsung Phone
Deactivate Notifications from Websites on my Samsung Phone
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Others
How to find phones model number, serial number or IMEI number
FAQ for Samsung Mobile. Find more about How to find phones model number, serial number or IMEI number with Samsung Support.
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Application
How do I use the Video Player on my device?
FAQ for Samsung Mobile Device. Find more about 'How do I use the Video Player on my device?' with Samsung Support.
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Message
Why do my SMS messages sometimes change to MMS even when I'm not sending images?
FAQ for Samsung Mobile Device. Find more about 'Why do my SMS messages sometimes change to MMS even when I'm not sending images?' with Samsung Support.
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Samsung Apps
How to self-diagnose your Samsung Galaxy
FAQ for mobile devices. Find more about 'How to self-diagnose your Samsung Galaxy' with Samsung Support.
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Settings
Clear Notifications at Quick Control Panel of Samsung Smartphones
FAQ for Samsung Mobile Device. Find more about 'Clear Notifications at Quick Control Panel of Samsung Smartphones' with Samsung Support.
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Samsung Hub
Can I use a gift card and another payment method at the same time?
FAQ for Samsung Mobile Device. Find more about 'Can I use a gift card and another payment method at the same time?' with Samsung Support.
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Call & Contacts
What to do if Callers receive 'unable to take your call' message when I'm not on a call?
FAQ for Samsung Mobile Device. Find more about 'What to do if Callers receive 'unable to take your call' message when I'm not on a call?' with Samsung Support.
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Application
How to Switch On Torch/Flashlight in Samsung Smartphones (Hong-Kong version)?
FAQ for Samsung Mobile Device. Find more about 'How to Switch On Torch/Flashlight in Samsung Smartphones?' with Samsung Support.
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Settings
How to mirror from your Samsung smartphone to your TV
How to mirror from your Samsung smartphone to your TV
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Settings
About the updated Edge Panel and accessing the Smart select feature
Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.
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Settings
What is the Air Gesture feature and how do I use the Air Gesture feature?
FAQ for Samsung Mobile Device. Find more about 'What is the Air Gesture feature and how do I use the Air Gesture feature?' with Samsung Support.
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Settings
What is the Motion feature and how do I use the Motion features?
FAQ for Samsung Mobile Device. Find more about 'What is the Motion feature and how do I use the Motion features?' with Samsung Support.
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Backup & Restore
I imported data from iCloud using Smart Switch Mobile but pictures are not imported. Why?
FAQ for Samsung Mobile Device. Find more about 'I imported data from iCloud using Smart Switch Mobile but pictures are not imported. Why?' with Samsung Support.
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Samsung Apps
How to use the Samsung Members app
How to use the Samsung Members app
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Others
How to attach the protective film to the Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.
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Lock
Unlock your mobile device using the Smart Lock feature
FAQ for Apps & Services. Find more about 'Unlock your mobile device using the Smart Lock feature' with Samsung Support.
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Samsung Apps
Features of the Samsung Find app
Discover the various features of the Samsung Find app.
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Network & WiFi
Network carriers that support 5G for Samsung Galaxy devices
With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.
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Others
Galaxy eSIM and supported network carriers
FAQ for Mobile Devices. Find more about Galaxy eSIM and supported networks with Samsung Support.
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Network & WiFi
How do I know if my Samsung smartphone or tablet is connected to the internet?
FAQ for Samsung Mobile Device. Find more about 'How do I know if my Samsung smartphone or tablet is connected to the internet?' with Samsung Support.
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Settings
Alarm clock does not ring
FAQ for Samsung Mobile Device. Find more about 'Alarm clock does not ring' with Samsung Support.
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Settings
Fingerprint recognition when fingers get wet with water or sweat
FAQ for Samsung Mobile Device. Find more about 'Fingerprint recognition when fingers get wet with water or sweat' with Samsung Support.
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Samsung Apps
How to use Samsung Remote Support Service for your Smartphone and Tablet?
FAQ for Samsung Mobile Device. Find more about 'How to use Samsung Remote Support Service for your Smartphone and Tablet?' with Samsung Support.
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Others
Can’t activate the Multi window feature
FAQ for Samsung Mobile Device. Find more about 'Can’t activate the Multi window feature' with Samsung Support.
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Lock
I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?
FAQ for Samsung Mobile Device. Find more about 'I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?' with Samsung Support.
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Others
Pickup & delivery repair service: Prepare for the Pickup service
FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: Prepare for the Pickup service' with Samsung Support.
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Others
Pickup & delivery repair service: When will Samsung Product be delivered?
FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: When will Samsung Product be delivered?' with Samsung Support.
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Others
Pickup & delivery repair service: Prepare for the Return of Samsung product
FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: Prepare for the Return of Samsung product' with Samsung Support.
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Others
How can I Receive a Call while Using Samsung DeX?
FAQ for Samsung Mobile Device. Find more about 'How can I Receive a Call while Using Samsung DeX?' with Samsung Support.
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Accessory & Bluetooth
How do I Connect Samsung Gear 360 and Mobile device via WiFi Direct?
FAQ for Samsung Mobile Device. Find more about 'How do I Connect Samsung Gear 360 and Mobile device via WiFi Direct?' with Samsung Support.
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Settings
How to connect a new S Pen
How to connect new another S Pen
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Software Upgrade
Delightful Experiences from One UI 3 with Android 11
Delightful Experiences from One UI 3 with Android 11
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Accessory & Bluetooth
Connect through Bluetooth on your Android device
Connect through Bluetooth on your Android device
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Others
How to use the Galaxy Z Fold4 Taskbar
FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.
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Others
How to clean your Samsung Galaxy device
Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.
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Samsung Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.
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Lock
Unlock Your Samsung Galaxy with a previous screen lock method
Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.
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Hardware
Solid foreign object and water resistance rating (IP ratings) guide
Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.
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Application
What is the WatchON app?
FAQ for Samsung Mobile Device. Find more about 'What is the WatchON app?' with Samsung Support.
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Application
How can I detect text in capture mode?
FAQ for Samsung Mobile Device. Find more about 'How can I detect text in capture mode?' with Samsung Support.
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Settings
How to perform Factory Reset on Android smartphone?
FAQ for Samsung Mobile Device. Find more about 'How to perform Factory Reset on Android smartphone?' with Samsung Support.
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Settings
How do I access the new Smart Screen features?
FAQ for Samsung Mobile Device. Find more about 'How do I access the new Smart Screen features?' with Samsung Support.
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Settings
What are the new Smart Screen features?
FAQ for Samsung Mobile Device. Find more about 'What are the new Smart Screen features?' with Samsung Support.
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Settings
What is the Air View feature and how do I use the Air View feature?
FAQ for Samsung Mobile Device. Find more about 'What is the Air View feature and how do I use the Air View feature?' with Samsung Support.
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Application
Video Hub - Description are shown in a language different from System Language
FAQ for Samsung Mobile Device. Find more about 'Video Hub - Description are shown in a language different from System Language' with Samsung Support.
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Settings
How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?
FAQ for Samsung Mobile Device. Find more about 'How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?' with Samsung Support.
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Settings
[Mobile:FAQ] How to activate and edit floating Toolbox
FAQ for Samsung Mobile Device. Find more about '[Mobile:FAQ] How to activate and edit floating Toolbox' with Samsung Support.
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Camera
What is the Estimated max. standby time when enabling Ultra power saving mode?
FAQ for Samsung Mobile Device. Find more about 'What is the Estimated max. standby time when enabling Ultra power saving mode?' with Samsung Support.
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Camera
How to change the settings and create shortcut
FAQ for Samsung Mobile Device. Find more about 'How to change the settings and create shortcut' with Samsung Support.
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Others
Useful tips for Live Chat
FAQ for Samsung Television. Find more about 'Useful tips for Live Chat' with Samsung Support.
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Accessory & Bluetooth
Gear 360 (2017) Android & iOS feature Comparison
FAQ for Samsung Mobile Device. Find more about 'Gear 360 (2017) Android & iOS feature Comparison' with Samsung Support.
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Others
How do I Adjust Torch Brightness?
FAQ for Samsung Mobile Devices. Find more about 'How do I Adjust Torch Brightness?' with Samsung Support.
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Settings
Stay Connected “Door to Door” Service Policy
Stay Connected “Door to Door” Service Policy
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Others
Unique camera experiences with Flex mode on Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.
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Backup & Restore
How to transfer and backup data using Smart Switch on a Galaxy phone
FAQ for Samsung Mobile. Find more about how to transfer and backup data using Smart Switch on a Galaxy phone with Samsung Support.
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Settings
Useful audio settings on the Galaxy phone including Separate app sound
FAQ for Samsung Mobile. Find more about 'Useful audio settings on the Galaxy phone including Separate app sound' with Samsung Support.
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Settings
How do I delete all of my personal information from my device?
FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.
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Samsung Apps
How to use Diagnostics in the Samsung Members app on your Galaxy device
FAQ for Samsung Mobile. Find more about how to use diagnostics in the samsung members app on your galaxy device with Samsung Support.
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Samsung Apps
How to set up and use Samsung Pass on your Galaxy phone
How to set up and use Samsung Pass on your Galaxy phone
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Others
What to do if your touch screen is not working properly
FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support
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Others
What to do if your microphone or speaker is not working properly
FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.
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Settings
What other user mode is there and how different access permission do they have on the Maintenance mode?
FAQ for Samsung mobile devices. Find more about 'What other user mode is there and how different access permission do they have on the Maintenance mode?' with Samsung Support.
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Others
How to change the language settings of each app in your Galaxy device
FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.
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Others
Galaxy Watch Water Resistance
FAQ for Mobile Devices. Find more about Galaxy Watch Water Resistance with Samsung Support.
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Others
How to Share Photos and Videos with Quick Share
FAQ for mobile devices. Find more about 'How to Share Photos and Videos with Quick Share' with Samsung Support.
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Call & Contacts
How to turn off Emergency SOS function
FAQ for Mobile Devices. Find more about How to turn off Emergency SOS function with Samsung Support.
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Settings
How to add or remove buttons from quick setting panel
FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support.
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Settings
How to solve screenshot errors on devices with Android 13 OS
FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.
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Power
Causes and solutions for when your Samsung Galaxy device gets warm
If you are unsure as to why your Samsung Galaxy device is giving off heat, we may be able to help identify a cause and a solution.
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Others
Remove the case or cover on the Galaxy Z Flip and Z Fold series
You can use the steps in our guide to properly remove the case or cover on your Galaxy Z Flip or Galaxy Z Fold model.
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Others
What is RAM Plus and how to use it?
FAQ for mobile devices. Find more about What is RAM Plus and How to Use It with Samsung Support.
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Samsung Apps
Use the Samsung Find app to locate a lost device
Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.
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Others
User guide for the Samsung Galaxy Z Flip6 Flipsuit Case
Learn how to use the Samsung Galaxy Z Flip6 Flipsuit Case.
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Application
How do I change the source and target language and translate a text with "S Translator"?
FAQ for Samsung Mobile Device. Find more about 'How do I change the source and target language and translate a text with "S Translator"?' with Samsung Support.
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Settings
I can’t make a voice call using a Car Kit via Bluetooth when the device is locked.
FAQ for Samsung Mobile Device. Find more about 'I can’t make a voice call using a Car Kit via Bluetooth when the device is locked.' with Samsung Support.
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Application
How do I register Samsung Link storage?
FAQ for Samsung Mobile Device. Find more about 'How do I register Samsung Link storage?' with Samsung Support.
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Application
How do I instantly upload Photos and Videos taken with my device?
FAQ for Samsung Mobile Device. Find more about 'How do I instantly upload Photos and Videos taken with my device?' with Samsung Support.
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Network & WiFi
How do I connect to a Wi-Fi network?
FAQ for Samsung Mobile Device. Find more about 'How do I connect to a Wi-Fi network?' with Samsung Support.
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Network & WiFi
How do I access Flight Mode on my device?
FAQ for Samsung Mobile Device. Find more about 'How do I access Flight Mode on my device?' with Samsung Support.
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Application
How do I open the new tap in browser?
FAQ for Samsung Mobile Device. Find more about 'How do I open the new tap in browser?' with Samsung Support.
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Others
How to start Remote Management for Smartphone?
FAQ for Samsung Mobile Device. Find more about 'How to start Remote Management for Smartphone?' with Samsung Support.
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Application
Is available to measure the heart rate of animal like dog or cat using S Health?
FAQ for Samsung Mobile Device. Find more about 'Is available to measure the heart rate of animal like dog or cat using S Health?' with Samsung Support.
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Battery
Tips to extend your battery life
FAQ for Samsung Mobile Device. Find more about 'Tips to extend your battery life' with Samsung Support.
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Battery
How do I ensure that my Samsung mobile device is powered by safe batteries?
FAQ for Samsung Mobile Device. Find more about 'How do I ensure that my Samsung mobile device is powered by safe batteries?' with Samsung Support.
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Others
Premium Pickup & Delivery Repair Service
FAQ for Samsung Mobile Device. Find more about 'Premium Pickup & Delivery Repair Service' with Samsung Support.
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Backup & Restore
Samsung Service: Terms & Conditions│Data Backup and Deletion
Samsung Service, Terms & Conditions, Data Backup and Deletion
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Others
The first ever S Pen integration on Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.
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Others
Why is my phone slowing down and how can I speed it up?
Learn about a few things you can try when your Galaxy phone is slowing down.
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Battery
What to do if your Samsung Galaxy device is not charging
FAQ for Samsung mobile. Find more about 'What to do when mobile device has problem with charging, turning on, or boot loop' with Samsung Support.
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Others
How to prevent the overheating of your Galaxy device
FAQ for Samsung mobile. Find more about How to prevent the overheating of your Galaxy device with Samsung Support.
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Others
I dropped my device in water
FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.
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Others
How to use Android Message on my Galaxy device
FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.
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Software Upgrade
After T OS upgrade, SmartThings app does not work properly. How do I resolve it?
FAQ for Samsung mobile device. Find more about 'After T OS upgrade, SmartThings app does not work properly. How do I resolve it?' with Samsung Support.
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Troubleshoot NFC issues on Galaxy devices
NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem.
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Application
Galaxy device slows down, freezes, or displays ads after installing third-party apps
The Device care feature on your Galaxy device can be used to track down unwanted apps that may be causing ads or other issues.
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Software Upgrade
Simplified app names in Galaxy One UI 6
Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.
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Others
Protect your Galaxy device with the Auto Blocker feature
A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorised apps, secure your device against malicious activity and enhance privacy and security.
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Hardware
Third-party products causing paint to peel off Galaxy devices
Use this guide to discover how third-party products can cause cosmetic damage to your Samsung Galaxy device.
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Others
How to set Generative wallpaper on Galaxy devices
Learn how to use generative wallpaper on the Galaxy S24.
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Audio
How to use hearing aids with Samsung Galaxy devices
Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.
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Application
What is the Optical Reader app?
FAQ for Samsung Mobile Device. Find more about 'What is the Optical Reader app?' with Samsung Support.
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Application
How do I access the Optical Reader app?
FAQ for Samsung Mobile Device. Find more about 'How do I access the Optical Reader app?' with Samsung Support.
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Application
When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails.
FAQ for Samsung Mobile Device. Find more about 'When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails.' with Samsung Support.
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Application
When I try to search for Adobe Flash player in Google Play I am unable to find the app
FAQ for Samsung Mobile Device. Find more about 'When I try to search for Adobe Flash player in Google Play I am unable to find the app' with Samsung Support.
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Camera
Photo quality lower sometimes when taking pictures using the front camera
FAQ for Samsung Mobile Device. Find more about 'Photo quality lower sometimes when taking pictures using the front camera' with Samsung Support.
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Others
There is a gap between the screen and frame of my device
FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.
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Others
What to do when the keys on your Galaxy device stop working
FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.
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Others
What's new in ONE UI 4.0?
FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.
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Backup & Restore
How to manage files on your Galaxy Phone?
How to manage files on your Galaxy Phone
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Others
How to connect your Galaxy device to other devices using Connected Devices
FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.
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Others
Navigate your Galaxy phone and Galaxy tablet using Multi control
Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!
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Network & WiFi
Samsung Galaxy device's GPS signal is lost
Discover the causes of a lost GPS signal on a Galaxy device.
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Power
How to set up fast charging on your Galaxy device
Learn how to enable Fast charging on your Galaxy device and speed up the charging process.
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Others
How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well
FAQ for Samsung Mobile. Find more about how to troubleshoot the microphone of the Galaxy phone that does not recognize the voice well with Samsung Support.
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Others
Check the SIM card when phone calls and cellular data is not available
FAQ for Samsung Mobile. Find more about how to check the SIM card when phone call and cellular data is not available with Samsung Support.
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Settings
The proximity sensor is not working properly
FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.
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Others
How to protect your Galaxy device from malware
FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.
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Others
Know what the green dot at the top of your screen means
FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.
-
Others
What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
-
Others
Safety precautions when using a Galaxy device
Battery, Battery Recharging, Battery Use, Battery Handling, Battery Storage, Battery Disposal, Lithium-ion, Battery Leak, overheating, Battery Terminals, safety precautions
-
Others
How to use Galaxy device in an emergency to contact emergency contacts and view important medical information
FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.
-
Settings
How to find and remove duplicate files on your Galaxy device
FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support.
-
Hardware
Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology
Use this guide to understand how the new Flex hinge technology in Galaxy Z Flip5 and Fold5 works.
-
Camera
Enhanced zoom and Nightography on Galaxy devices
Discover the latest improvements in the enhanced zoom and nightography features included on the S24.
-
Application
How do I start a group chat?
FAQ for Samsung Mobile Device. Find more about 'How do I start a group chat?' with Samsung Support.
-
Samsung Hub
How can I view my registered gift card?
FAQ for Samsung Mobile Device. Find more about 'How can I view my registered gift card?' with Samsung Support.
-
Others
After updating S7 to OS 7.0, Resolution and Screen Brightness is worse than OS 6. Why?
FAQ for Samsung Mobile Device. Find more about 'After updating S7 to OS 7.0, Resolution and Screen Brightness is worse than OS 6. Why?' with Samsung Support.
-
Samsung Apps
How to Report Error using Samsung Members? (Hong-Kong version)
FAQ for Samsung Mobile Devices. Find more about 'How to Report Error using Samsung Members? (Hong-Kong version)' with Samsung Support.
-
Network & WiFi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
FAQ for Samsung Mobile. Find more about how to troubleshoot the Galaxy phone that won't connect to a Wi-Fi network with Samsung Support.
-
Others
How to set up Call settings on Android phone
FAQ for Samsung Mobile. Find more about How to set up Call settings on Android phone with Samsung Support
-
Settings
Remove accounts from your Galaxy phone or tablet
FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.
-
Others
How to troubleshoot software update issues
FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.
-
Others
How to improve the Galaxy Z Flip4 battery life
FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.
-
Backup & Restore
How do I back up in the Maintenance mode?
FAQ for Samsung mobile devices. Find more about 'How do I back up in the Maintenance mode?' with Samsung Support.
-
Others
How to automatically refresh the Samsung Galaxy weather widget through movement
FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.
-
Camera
How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam
Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.
-
Others
How to back up all my files from phone Sdcard0 to extSdcard memory?
FAQ for Samsung Mobile Device. Find more about 'How to back up all my files from phone Sdcard0 to extSdcard memory?' with Samsung Support.
-
Application
How do I set the WatchON?
FAQ for Samsung Mobile Device. Find more about 'How do I set the WatchON?' with Samsung Support.
-
Camera
I cannot use Flash in Auto night detection mode in Camera. What’s the problem?
FAQ for Samsung Mobile Device. Find more about 'I cannot use Flash in Auto night detection mode in Camera. What’s the problem?' with Samsung Support.
-
Others
My device is shattered and there is a crack on my screen
FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.
-
Others
What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.
-
Others
Customise your Galaxy Z Flip5's cover screen wallpaper
You can customise the wallpaper on your Galaxy Z Flip5’s cover screen. Learn how to express your personal style using our cover screen guide.
-
Others
How to set up and use the Browsing assist features with Galaxy AI
Use this guide to learn how to set up and use different AI features in Browsing assist on the S24.
-
Others
How to use Transcribe assist with Galaxy AI
Follow this guide to learn how to use the Transcribe Assist feature on Galaxy S24 in a few quick steps.
-
Others
How to use Generative photo editing with Galaxy AI
Follow this guide to learn how to use the generative AI photo editing feature on the new S24.
-
Others
How to set up and use the Interpreter app on Galaxy devices
Utilise these instructions to learn how to set up and use the Interpreter app on Galaxy devices.
-
Others
How to use Note assist with Galaxy AI
Utilise this guide to learn how to use Note assist.
-
Settings
Restricted access to the use of Google's Discover and Generative Wallpaper features on Galaxy devices for underage Google Account users
Secure your child's online journey with restricted access to the new Galaxy S24 features.
-
Camera
Edit suggestion for photos with Galaxy AI
Discover the benefits and how to use the new AI photo editing feature on the Galaxy S24.
-
Application
How do I synchronize the contact in Samsung account?
FAQ for Samsung Mobile Device. Find more about 'How do I synchronize the contact in Samsung account?' with Samsung Support.
-
Others
Can I use my device in Sea Water or Swimming pool?
FAQ for Samsung Mobile Device. Find more about 'Can I use my device in Sea Water or Swimming pool?' with Samsung Support.
-
Settings
How to set up and use the Samsung Accounts
FAQ for Samsung Mobile Device. Find more about 'How to set up and use the Samsung Accounts' with Samsung Support.
-
Others
How to select and view only the albums you want to see in Galaxy gallery
FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.
-
Others
How to use your Galaxy camera to add and edit a watermark for your photos
FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.
-
Multimedia
How to use Quick Share to share a file between phones
Learn how to use the Quick Share feature on your Galaxy S24.
-
Power
What is the available range of the “Pad” used for wireless charging?
FAQ for Samsung Mobile Device. Find more about 'What is the available range of the “Pad” used for wireless charging?' with Samsung Support.
-
Others
How to use the versatile multi window experience with Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.
-
Others
How to clean your Galaxy device
FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.
-
Others
How to capture an image from a video frame
FAQ for Mobile Devices. Find more about How to capture an image from a video frame with Samsung Support.
-
Others
Check out the new and enhanced features of Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.
-
Others
Will device NFC work if equipped with LED cover?
FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.
-
Accessory & Bluetooth
How to troubleshoot when Bluetooth headset audio is unstable
FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.
-
Call & Contacts
What to do when your Galaxy device is unable to make or receive calls
FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.
-
Audio
How to troubleshoot poor sound quality during a phone call
FAQ for Samsung Mobile. Find out more about how to troubleshoot poor sound quality during a phone call with Samsung Support.
-
Camera
Galaxy A 2017 (Hong-Kong version) Camera Modes
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version) Camera Modes' with Samsung Support.
-
Battery
Galaxy A 2017 (Hong-Kong version): Why is Actual Charging Time Longer than Remaining Charging Time on Screen?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): Why is Actual Charging Time Longer than Remaining Charging Time on Screen?' with Samsung Support.
-
Hardware
How to access data even if your Galaxy phone's touch screen is not available
How to access data even if your Galaxy phone's touch screen is not available
-
Others
How to reboot a frozen Galaxy device
FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.
-
Others
How to record, edit and share videos in 8K with your Galaxy device
FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support.
-
Camera
Tips for taking clear close-up photos with Galaxy phones
Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.
-
Hardware
Specifications for the new Galaxy S23 FE
Use this guide to review the specifications for the new Samsung Galaxy S23 FE.
-
Camera
Is photo quality low than preview when taking pictures with HDR mode?
FAQ for Samsung Mobile Device. Find more about 'Is photo quality low than preview when taking pictures with HDR mode?' with Samsung Support.
-
Others
Do battery drain more quickly when download booster is activated?
FAQ for Samsung Mobile Device. Find more about 'Do battery drain more quickly when download booster is activated?' with Samsung Support.
-
Network & WiFi
Network Data Setup & Advice
FAQ for Samsung Mobile Device. Find more about 'Network Data Setup & Advice' with Samsung Support.
-
Application
Galaxy S6/S6 edge: How do I Receive Files via Simple Sharing?
FAQ for Samsung Mobile Device. Find more about 'Galaxy S6/S6 edge: How do I Receive Files via Simple Sharing?' with Samsung Support.
-
Others
Premium pickup & delivery repair service: Can I request for a repair charge invoice?
FAQ for Samsung Mobile Device. Find more about 'Premium pickup & delivery repair service: Can I request for a repair charge invoice?' with Samsung Support.
-
Others
What have Changed in Camera Operation on Android OS 7.0 Nougat?
FAQ for Samsung Mobile Device. Find more about 'What have Changed in Camera Operation on Android OS 7.0 Nougat?' with Samsung Support.
-
Others
Where is Smart Manager on Android OS 7.0 Nougat?
FAQ for Samsung Mobile Device. Find more about 'Where is Smart Manager on Android OS 7.0 Nougat?' with Samsung Support.
-
Camera
Galaxy A 2017 (Hong-Kong version): How do I launch Camera quickly?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): How do I launch Camera quickly?' with Samsung Support.
-
Others
Precautions when using the Galaxy foldable devices
FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.
-
Others
Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience
FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.
-
Others
Use the informative Cover screen on the Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.
-
Others
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
FAQ for Samsung Mobile. Find more about restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support.
-
Others
What to do if you cannot hear the phone call sound well
FAQ for Samsung Mobile. Find more about what to do if you cannot hear the phone call sound well with Samsung Support.
-
SNS
Poor picture quality when sharing pictures to Instagram
FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.
-
Audio
What to do when there is no sound in my wired headphones
FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.
-
Power
How can I prevent micro-vibrations?
FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.
-
Others
How to troubleshoot Camera app errors
FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.
-
Battery
Issues with wired charging
FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.
-
Backup & Restore
How to troubleshoot when your device doesn't detect an SD card
FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card
-
Others
Questions about ONE UI 4.0
FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.
-
Others
How to Use AR Emoji Stickers
FAQ for Mobile Devices. Find more about How to use AR Emoji Stickers with Samsung Support.
-
Others
How to make the most of Single Take with the Galaxy S22 AI Camera
FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.
-
Others
What are the features of the Samsung clock?
FAQ for Mobile & Devices. Find more about What are the features of the Samsung clock with Samsung Support.
-
Others
How to improve the vibration of your Galaxy S22 device
FAQ for mobile devices. Find more about How to Improve the Vibration of your Galaxy S22 Device.
-
Others
How to hide the navigation bar on Galaxy devices
FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.
-
Others
How to manage calls when multiple Bluetooth devices are connected
FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.
-
Others
What is the foldable display and protective film on my smartphone?
FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.
-
Others
How to solve S Pen connection issues
FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.
-
Others
What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.
-
Others
What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
-
Others
What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
-
Others
How to use Samsung Video editor
FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support.
-
Others
Use two hands with your Samsung Galaxy devices for maximum productivity
Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.
-
Network & WiFi
How to run eSIM self-diagnostics for the Galaxy Watch series
If you're having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.
-
Application
How can I update S Health?
FAQ for Samsung Mobile Device. Find more about 'How can I update S Health?' with Samsung Support.
-
Application
I want to order photo book with vertical layout in Story Album
FAQ for Samsung Mobile Device. Find more about 'I want to order photo book with vertical layout in Story Album' with Samsung Support.
-
Samsung Apps
Can I reset my Samsung account password?
FAQ for Samsung Mobile Device. Find more about 'Can I reset my Samsung account password?' with Samsung Support.
-
Settings
How do I synchronize the contact in device?
FAQ for Samsung Mobile Device. Find more about 'How do I synchronize the contact in device?' with Samsung Support.
-
Application
‘This font is not available’ for free fonts downloaded from the internet
FAQ for Samsung Mobile Device. Find more about '‘This font is not available’ for free fonts downloaded from the internet' with Samsung Support.
-
Others
How to use the S22 Ultra S Pen and check its compatibility
FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.
-
Network & WiFi
What to do when calls disconnect or there’s no network signal on your Galaxy device
FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.
-
Battery
Issues with wireless charging
FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support
-
Samsung Apps
The display isn't working properly
FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.
-
Others
Galaxy A 2017 (Hong-Kong version): What is Blue Light Filter?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): What is Blue Light Filter?' with Samsung Support.
-
Others
Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?' with Samsung Support.
-
Network & WiFi
How to troubleshoot Mobile data issues
FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.
-
Others
How to use S Pen Pro on my Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.
-
Others
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
-
Network & WiFi
How to fix the “No SIM Card Detected” error on Samsung Galaxy devices
Learn how to fix the 'No SIM Card Detected' error on your Galaxy phone with this guide to resolve SIM card issues.
-
Power
How to use the Wireless power sharing feature on your Galaxy Device
Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.
-
Audio
Sounds, vibrations, and notifications on your Samsung Galaxy devices
Personalise sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.
-
Battery
How to set the display of charging information on your Samsung Galaxy device
Learn how to customise the display of charging notifications.
-
Others
How to locate the digital User guide on your device
Learn how to locate your Galaxy device’s digital user manual on your device.
-
Audio
Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications
Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.
-
Power
What to do if your Samsung Galaxy device turns off unexpectedly
If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.
-
Others
How to pair a Galaxy Watch with your Samsung Galaxy device
Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.
-
Settings
How to use your Galaxy phone or Watch to manage notifications on your wearable device
Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.
-
Software Upgrade
How to update your Samsung Galaxy phone or tablet
Learn how to keep your Galaxy phone or tablet up-to-date.
-
Network & WiFi
What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device
Learn some simple solutions for when your Galaxy device has a poor signal.
-
Samsung Apps
View your step count in Samsung Health
Learn to use Galaxy devices to track your step count in the Samsung Health app.
-
Others
Get complete diagnostic support for your smartphone on the Samsung Members app
FAQ for Samsung Mobile. Find more about Get complete diagnostic support for your smartphone on the Samsung Members app with Samsung Support.
-
Settings
How can I backup data on my Galaxy device automatically?
How can I backup data on my Galaxy device automatically?
-
Software Upgrade
How to troubleshoot Google Play Store download
How to troubleshoot Google Play Store download
-
Settings
How to remove lock screen ads
How to remove lock screen ads
-
Software Upgrade
How to fix apps keep crashing and freezing
How to fix apps keep crashing and freezing
-
Settings
How can I use the Calendar app on my Samsung smartphone?
How can I use the Calendar app on my Samsung smartphone?
-
Settings
How to block accidental touches on your Galaxy smartphone
How to block accidental touches on your Galaxy smartphone
-
Settings
How to connect your Galaxy smartphone to a car using Android Auto
How to connect your Galaxy smartphone to a car using Android Auto
-
Settings
How to control media and devices on your Galaxy smartphone
How to control media and devices on your Galaxy smartphone
-
Settings
What is the Samsung Flow and how to use it?
What is the Samsung Flow and how to use it?
-
Settings
How can I use the Bixby application?
How can I use the Bixby application?
-
Application
How can I Connect Galaxy Tab S3 to Mobile device via Samsung Flow?
FAQ for Samsung Mobile Device. Find more about 'How can I Connect Galaxy Tab S3 to Mobile device via Samsung Flow?' with Samsung Support.
Manuals & Downloads
-
Allshare,Others (Smart_Home_Control_PC_SW_CHN)
- ver 1.5
- 14.68 MB
- Jul 15. 2013
- Windows
MULTI LANGUAGE
