eSIM FAQ on Samsung Galaxy Watch LTE (Hong-Kong version)

The term "e-SIM" relates to a new SIM standard being promoted by the GSMA and will be used across all network operators worldwide in the future. It will come in the form of an embedded SIM card, one that cannot and need not be removed from a device - something that consumer electronics manufacturers are also keen to adopt for connected items around the house as part of the Internet of Things. A new SIM will not be required, nor should there be any time delay in switching the e-SIM to its new purpose. There will also be no physical swapping over required by the user.

Network operator’s eSIM profile is equivalent to your conventional SIM card that contains all personal SIM information. The eSIM profile allows the Galaxy Watch LTE to connect to your network operator to send and receive calls, SMS, and access apps, independently without Bluetooth® pairing to your smartphone.
This excludes the Bluetooth® version of Galaxy Watch which requires a smartphone to make calls.

The eSIM needs to be activated via a phone that supports the Samsung Galaxy Wearable app (for Samsung Galaxy Watch LTE) by scanning the QR code provided by network operator where the information of the eSIM will be downloaded onto the wearable for activation.
Compatibility between Samsung Galaxy Wearable app (for Galaxy Watch LTE) and your mobile phone is subjected to Samsung’s specifications. Depending on its compatibility, additional app plug-ins may be required.

Download speeds vary depending on your network connection.

For the current phase, the re-activation of the network operator profile is not automatic but triggered by a manual end-user request. You need to re-download and activate the profile again.

Yes, you can delete the eSIM profile and download the new eSIM profile from the QR Code given to you by the new network operator.

The deletion of the profile in the eSIM is protected via a confirmation message request on the primary phone device on wearable to end-user to prevent accidental deletion.

No, this is not supported at this phase.

You can download your eSIM profile again by scanning the QR code provided by your network operator.

You can attempt to download again by scanning QR code. For more assistance, please contact your respective network operators.

You can request for a new QR Code from your network operator. Prevailing charges for SIM card replacement may apply.

No. You need to request for a new QR Code to activate your new Galaxy Watch LTE.

You will need to ensure that the network operator supports eSIM and you will require performing the following:

 Delete your current operator profile from your device menu

 Request for a new eSIM QR Code

 Perform necessary activation process to downloads a new profile

 Manage the number portability as for physical SIMs

Yes, VOLTE is available with 4G ClearVoice eSIM to complement your experience on the Samsung Galaxy Watch LTE which supports 4G ClearVoice.

Yes. For more assistance, please contact your respective network operators.

You should delete your eSIM profile by resetting your eSIM and terminate your operator tariff plan tied to Galaxy Watch LTE. If your Galaxy Watch LTE has your eSIM profile, the usage incurred on the wearable will still be billed to you.

Please contact your respective network operators immediately to report the loss. The mobile line will be temporarily disconnected to prevent unauthorized usage. Alternatively, you may visit your respective network operators to report the loss of your Galaxy Watch LTE.

Yes, without an active mobile network connection, Galaxy Watch LTE will function as a companion device with your phone.

From the Apps screen on your phone, please tap Settings and check under Connections that your internet connection and MMS connection are correct and ensure that your mobile data is turned on.
If you are still unable to connect, please contact your respective network operators.

The Galaxy Watch LTE doesn’t have access to web browsers but has the capability of downloading apps from the Galaxy Apps. You can use these apps directly from your Galaxy Watch LTE.

Email support is limited to notifications on non-Samsung phones. Notifications, reply and delete functions are supported only on Samsung phones.

Message features may vary depends on Smartwatch and phone setting. Please turn on/off Bluetooth connection on the phone and turn on Remote Connected on the Galaxy Watch LTE.

Phone call features may vary depends on Smartwatch and phone setting. If your Smartphone has no SIM inserted and is connected to Galaxy Watch LTE via Bluetooth, then Galaxy Watch LTE will have no cellular connection. In this case, Galaxy Watch LTE cannot dial out or ring with incoming calls. Please turn off Bluetooth connection with the phone and change network setting to Always-on on Galaxy Watch LTE.

Please remove the previous eSIM before adding a new eSIM with same network provider.

You may reset your wearable by signing remotely to your Samsung account and go to Samsung Galaxy Wearable app and find option via Find My Watch > Control remotely and Reset Watch. Alternatively, you may go to http://findmymobile.samsung.com. After reset, please re-pair to your phone again.
To back up your data on your wearable, you will need to connect to the primary phone device via Bluetooth® and access the Samsung Galaxy Wearable app > About Watch > Backup and restore.

We recommend you deleting eSIM from Galaxy Watch LTE and back up your data before the Smartwatch is being repaired by a service center, resold or given to a friend in order to protect your privacy.

Remove eSIM from Watch UI

Galaxy Watch LTE is compatible with iOS 9.0 and above. These shall include the iPhone 5 or new smartphone. Compatibility with the iOS platform is available in markets where Galaxy Wearable devices are currently being sold.

To connect a compatible iOS device to a Galaxy Wearable device, users will need to download the Samsung Galaxy Watch app for Galaxy Watch. Once the app is downloaded, users will be guided through steps to complete pairing with a compatible Samsung wearable.

Features and functions will vary by device. Users of compatible iOS devices will be able to receive (Bluetooth connected) and make calls on their own. In addition, Galaxy Watch LTE will be able to access S Health app and track fitness activities with the Alti-barometer and Speedometer apps.

Users that own a compatible iOS device and the Galaxy Watch LTE will be able to automatically track exercises including walking, running, cycling, and use of elliptical and rowing machines. They will also be able to track heart rate and sleep.

For more detail, please visit http://www.samsung.com/global/galaxy/