Galaxy Fold Premier Service

Your Galaxy Fold comes with specialized customer care services designed to
deliver the best possible foldable experience to our valued customers.

Fold Concierge

Need assistance? Our Galaxy Fold consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat (Open 24 Hours). Alternatively, you may call our call center consultants at 3698 4698 (09:00-24:00).

1-year Samsung Care+ Protection

You are entitled to a one-time main screen replacement service within 1 year from the device purchase date*. Register your new Galaxy Fold online within 30 days of purchase to receive this benefit.
(This promotion is ended on December 31, 2020.)

*Replacement Cost of Inner Screen upto HK$4,530 subject to HK$1,200 service fee

For the usual price payable for screen replacement or repair not covered under the Galaxy Fold Premier Service, please click here for more information.

*Replacement Cost of Inner Screen upto HK$4,530 subject to HK$1,200 service fee

For the usual price payable for screen replacement or repair not covered under the Galaxy Fold Premier Service, please click here for more information.

  • 1-YEAR SAMSUNG CARE+ PROTECTION TERMS AND CONDITIONS

    A. COVERAGE

    The Tokio Marine and Fire Insurance Co. (HK) Ltd. (hereinafter referred to as the Tokio Marine) will repair or replace Covered Property that has incurred direct physical loss or direct physical damage caused by or resulting from any covered cause of loss during coverage period.



    1. Covered Property

    An accidental Inner screen damage coverage of Samsung Galaxy Fold owned by individual subscribers who completed the designated product registration process for your Samsung Galaxy Fold. Customer just has to visit a Samsung Electronics HK Company Limited authorized repair centre and pay the service fee will be able to enjoy the service.



    2.Maximum Indemnity Limit and Service Fee

    Replacement Cost of Inner Screen upto HK$4,530 subject to HK$1,200 service fee



    3.Coverage Period

    Tokio Marine cover “One time” replacement of accidental Inner screen damage of Samsung Galaxy Fold for a length of 12 months from the date of purchase.



    4.Coverage Territory

    Tokio Marine insure the Covered Property wherever it is located in Hong Kong SAR



    B. MAJOR EXCLUSIONS

    1. We will not replace Inner Screen of any cosmetic damage, however caused, that does not affect the manufacturer’s intended use of Samsung Galaxy Fold.

    This includes, but is not limited to:

    i)Cracking, marring, scratching or warping

    ii)Change in color or other change in the exterior finish

    iii)Water(Liquid) damage



    2. This Insurance does not apply to loss or damage caused directly or indirectly by any of the following:

    a. Nuclear Hazard

    Nuclear reaction or radiation, or radioactive contamination, however caused. If physical loss or damage by fire ensues, we will pay only for such ensuing loss or damage.

    b. War

    (i) War including undeclared or civil war;

    (ii) Warlike action by a military force; or

    (iii) Insurrection, rebellion, revolution, usurped power or action taken by governmental authority in hindering or defending against any of these.

    c. Strike, lock-out, riot, civil commotion or terrorist attacks

    d. Dishonest, Intentional, or Criminal Acts

    Dishonest, intentional or criminal acts by individual subscribers or by any person entrusted with Covered Property, whether acting alone or in collusion with others, with respect to his or her coverage

    e. Wear, Deterioration, Latent Defect

    (i) Wear and tear, deterioration; or

    (ii) Hidden or latent defect, including equipment design defect, or any quality in the property that causes it to damage or destroy itself.

    f. Willful Acts

    Willful act on the part of the individual subscribers or one of his representatives



    C. INDIVIDUAL SUBSCRIBERS' DUTIES IN EVENT OF LOSS

    In the event of loss or damage to Covered Property, the individual subscribers and his or her designee requesting the repairing service must cooperate with us and see that the following are done;



    1. Notify Authorized Repair Center

    Upon discovery of loss, notify the Authorized Repair Center within 30 Days subject to 12 months protection from the date of purchase

    (a) How, when and where the loss or damage occurred.

    (b)The individual subscribers must provide other information and records, such as a bill of sale; as requested.



    2. Protect

    Take all reasonable steps to protect the Covered Property from further damage.



    D. OUR DUTY IN EVENT OF LOSS

    Claim Authorization and Loss Payment

    If an accidental inner screen damage claims is made, Tokio Marine will make loss payment to the Samsung Electronics H.K. Company Limited directly



    If you have any question, please contact Tokio Marine and Fire Insurance Co. (HK) Ltd. in email address of Samsung@tokiomarine.com.hk directly. This cover is automatically provided to your Samsung Galaxy Fold by Tokio Marine once you completed the registration procedure of your Samsung Galaxy Fold. Under no circumstance shall Samsung Electronics Hong Kong Company Limited or its affiliates, or any of their employees, agents, service providers, suppliers, sub-contractors, directors, officers or shareholders be liable for indirect, incidental or consequential loss or damage, including but not limited to loss of profit or loss of business, caused by the failure of the Product, loss of use of the Product or the repair, faulty repair or replacement of the Product, even if such loss or damage are attributable to or caused by the fault or negligence of Samsung Electronics H.K. Company Limited or its affiliates or any of their employees, agents, service providers, suppliers or subcontractors.



    Should there be any discrepancy between the English and Chinese version of this document, the English shall be prevail. Please refer to the Policy Specimen for complete details and a Specimen Policy can be made available on request.

  • Accidental Inner Screen Damage Coverage is an insurance protection offered by Samsung Electronics Hong Kong Limited (hereinafter referred to as Samsung HK) to its customers. And The Tokio Marine and Fire Insurance (Hong Kong) Limited (hereinafter referred to as the Tokio Marine) as underwriter.

    As long as your Samsung Galaxy Fold Inner Screen was physical damaged due to accident, you can enjoy Inner screen replacement in Samsung HK authorised repair centre for service by just paying service fee. (accident refers to the unforeseeable and unintentional damage to inner screen).
  • The effective date of this coverage is 12 months from the date of purchases subject to complete the registration procedure of your Galaxy Fold successfully. Please visit Samsung HK authorised repair center for Samsung Galaxy Fold inner screen replacement service not later than 30 days after accident occurred and within 12 months coverage period, overdue will not be dealt with.
  • Replacement Cost of Inner Screen upto HK$4,530 subject to HK$1,200 service fee.
  • You can enjoy “one-time” replacement service of accidental inner screen damage during the coverage period.
  • The following Samsung HK authorised repair centers open at 11:00am to 8:00pm

    Monday to Sunday
    i) Room 9-12 & 15, 40 / F, Office Tower Langham Place, 8 Argyle Street, MongKok, Kowloon
    ii) Room 1502, 15 / F, Causeway Bay Plaza Phase 1, 489 Hennessy Road, Hong Kong

    Monday to Saturday
    iii) 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi St S, MongKok