Why do I get an error when signing into my Samsung account?
Last Update date : Jun 07. 2022
Occasionally you may encounter an issue that prevents you from signing into your Samsung account. Below, find out what to do if this unlikely scenario happens.
If you cannot sign in, first check to make sure your Android™ version and Samsung account version is up to date.
Check the Samsung Account status website. Sometimes, sign-in problems can be caused by temporary system issues.
1
If you encounter an error message such as "An error occurred during an SSL connection" or "Sign in failed due to difference between current time and device", check the date and time settings on your device. For security reasons, Samsung accounts require the date and time settings to match the actual date and time.
2
If you still have problems signing in, please contact Customer Support on the Samsung Account official website. Select the Contact us option and explain which error message you received.
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