How to manage Samsung Wallet if your phone is missing
Samsung Wallet is much more secure and has more complex and sophisticated security layers that give you more peace of mind when operating the app. However, if you lose your phone you should know what to do.
If you lose your phone, you can use Samsung's Find My Mobile service and other security features to remotely lock or erase your payment cards in Samsung Wallet.
If you are unable to lock Samsung Wallet, contact the card issuer immediately by calling the number on the back of your physical payment card. When you lock your phone through Find My Mobile, Samsung Wallet will be automatically locked too. Samsung Wallet will request the card issuer to suspend any transactions made on your phone until you find it and re-verify your identity.
Please note:
- Resetting your devices will completely wipe its data, including your Samsung Wallet information. Make sure you tap the “Back up” option in Find My Mobile or take other back up measures before resetting your phone.
- If the phone is reset, you will need to sign into your Samsung account on the phone to restore data from the backup. If a Google account is registered on the phone, you will need to sign into the Google account on the phone before you can use the phone again.
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