Whom should I contact if I have questions about products?

If you need more help, please contact our Customer Center and we will help you as soon as possible.

You can access the Samsung Online Shop Customer Center by:

Live Chat

Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays): Open 24 Hours

TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm
Start chatting

Online Shop Service Hotline

Hong Kong

Hotline Number: 3698 4633

Monday to Sunday (Including Public Holidays) 10am-7pm

Macau

Hotline Number: 0800 333

Monday to Sunday (Including Public Holidays) 10am-7pm

Sign Language support Service

Samsung has prepared a video chat service for people with hearing impairments sign language technical support service.

Support Product: Mobile Device / Tablet

Operation Hour: Every Monday, Wednesday, Friday 2pm-5pm

*Please make an appointment at Live Chat Support

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