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Frequently asked questions
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Is it possible to register all products without any restriction?Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
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Why does my serial number, IMEI, or Model code appear to be invalid?1) Characters
Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ’S’ may resemble the number 5.
2) Serial number location
Please enter the serial number located on the product itself, not the one on the package. -
How can I find the IMEI/Serial number for my product?We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
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Where are the benefits of registering My Products?Registering your products gives you faster support and access to all the services for your registered products in one place.
- Product details are immediately available to Samsung Customer Service making it easier to find documents and queries can be processed more quickly.
- Download the latest manuals, FAQs and instructions without having to search for your product.
- Track your service status online.
- Check the auto-calculated warranty with registration.
- Enjoy expanded experiences with recommended products based on My Products -
How can I get support from Samsung Service?Product registration is required for Samsung repair services online. Register the product from My Products and start the prompt and easy Samsung repair journey with Get Support button
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Where can I see my registered products?You can access your list of registered products on 'My Page & My Products'.
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How can I register using SmartThings app?
When you connect your Samsung Smart Home compatible appliance to the SmartThings app, some of devices will be automatically added to the 'Registered Products' section on your My Products page.
To register your product to the SmartThings app, you can utilize 'QR Code Scan', 'Scan nearby device' or 'Add device' manually.
Please note : some of products like TVs, Speakers may not be automatically listed on My Products page when you connect them to SmartThings.
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Are you still encountering difficulties with product registration?Using a VPN can cause connection issues. We recommend not using a VPN while registering.
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What is difference between Manufacturer Warranty and Confirmed Warranty?Manufacture Warranty: All Samsung products come with a manufacturer warranty which is auto-calculated warranty with serial number or IMEI. For accurate warranty period, please submit a warranty dispute for review.
Confirmed Warranty: Your confirmed warranty is provided when Samsung confirms the date of purchase for your product. This applies to products purchased at Samsung.com and the date of activation of your phone. -
For what purpose is customer information used in My Page?The personal information collected via the Samsung Account on My Page is used as follows:
- We provide the information of the device that the customer has logged in or purchased while logged in to make product registration and repair request process easier.
- Simplify the process of monitoring the status of product repair requests.
- Make it easier to find information about new products related to the products that the customer owns.
Samsung Electronics is committed to earning users' trust by lawfully using personal information for its intended purpose and guaranteeing users' rights and choices regarding the provided personal information. To earn users' trust, we transparently disclose how personal information is used and protected. Also, we inform users about their rights and how they can exercise them in detail. For more information on the collection and usage of data, please refer to the Privacy Notice below:
- Samsung Account : https://v3.account.samsung.com/policy/privacy
- Samsung.com : https://www.samsung.com/hk_en/info/privacy/
