We continue to seek a culture of mutual respect through a strategy of diverse communication at all levels to improve trust between management and employees.
In 2017, we reorganized the hierarchy of seven ranks into a more horizontal structure of four Career Levels (CLs) and introduced equal titles for addressing employees of all levels by using “nim” (a genderagnostic title of respect), “pro” (short form of “professional”), and English names, in pursuit of a more flexible and inclusive organizational culture. In 2022, we made it mandatory to use the honorific form of language at work at all times regardless of position, title, seniority, or age, and removed information indicating the ranks and seniority of employees from our internal system.
We actively communicate with employees through various quarterly and monthly meetings hosted by our executives and department heads. Furthermore, we foster interaction through team-building initiatives and ensure our employees' voices are heard via one-on-one meetings and frequent open discussions.
In 2009, we began operating an internal online bulletin to facilitate open communication among our employees. In December 2020, we upgraded it into a comprehensive online communication and info-sharing platform, 'Samsung Electronics NOW'.
We conduct a survey known as the Pulse Survey to gather employee feedback on their workplace experience. We collect and analyze employee experiences and take remedial action for any inconveniences detected to enhance our employees’ morale, work satisfaction, and productivity. The survey includes questions on a range of topics related to organizational culture, such as work engagement and collaboration, helping us listen to our employees and proactively respond to the needs identified through the survey.