Samsung and Zhilabs to power TELUS Service Operations Centre

SEOUL, Korea – Oct. 27, 2020 –  Samsung Electronics. Co. Ltd. today announced its Compact Core solution, which will help enable the swift deployment and efficient operation of private 4G and 5G networks for enterprises. Samsung’s cloud-native and fully-containerized Compact Core will help accelerate business transformation to Industry 4.0 by serving as the backbone of a flexible, reliable private network for enterprises of all kinds. The Samsung Compact Core will be available globally later this year.

The solution will support a range of enterprises including smart factories, shipyards, steel plants and R&D complexes. The Compact Core can run on any x86 commercial off-the-shelf (COTS) servers and fits any enterprise deployment environments.

Some key benefits of the Samsung Compact Core are:

“All in One Box” Configuration: The product houses all of the core network functions (NFs) and management systems required to run a private network in a “one box” configuration. Using single-server hardware, it provides optimal capacity and throughput required for enterprise users.

Common Core Functionality: It includes both 4G and 5G core NFs, which means it can operate as 4G Evolved Packet Core (EPC), 5G Non-Standalone (NSA) or 5G Standalone (SA) core, while enabling a seamless migration without hardware replacements. The Compact Core can run as both 4G and 5G cores simultaneously.

Simplified Deployment and Operation: The Compact Core is suitable for enterprises seeking quick deployments and less complex operations. Enterprises can take advantage of Samsung’s remote management capabilities applied in the deployment and operation phases, including installation, configuration, provisioning, software upgrades and updates, and account management. It brings simplicity, requiring less technical knowledge or intervention from those who run the private network.

“We are excited to introduce our new and advanced core solution to help enterprises achieve quick deployment, easy management and cost-efficient operation of their private networks,” said Sohyong Chong, Vice President and Head of Core R&D, Networks Business at Samsung Electronics. “Whether a business is evolving to 5G or seeking to optimize communications with 4G, we look forward to providing our Compact Core to drive private network evolution.”

The Samsung Compact Core—along with its leading end-to-end 5G solutions for mid-band and mmWave spectrums—will be a key component to power flexible and reliable private 5G networks.

Samsung Networks is a pioneer in the successful delivery of 5G end-to-end solutions including chipset, radio, and core network technologies. The company supported the launch of 5G commercial services in leading markets, including Korea and the U.S., where the majority of worldwide 5G subscribers are located, and is supporting the expansion of 5G in Japan. In addition, the company is rapidly expanding its global footprint in new markets, including Canada and New Zealand.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com.

SEOUL, Korea – August 20, 2020 – Zhilabs, a Samsung company specializing in network traffic analysis and network automation, for both wireless and wireline networks, today announced that it will power the TELUS Service Operations Centre (SOC) with CustomAIr, Zhilabs’ flagship customer analysis solution.

The cloud-native, multi-access and multi-vendor solution provides end-to-end insight into the customer network experience. It will enable TELUS to extend its network management capabilities for its newly launched 5G mobile network and existing fixed and mobile services more effectively, while maintaining a seamless connectivity experience for its customers.

TELUS is a Canada-based, world-leading communications and information technology company with 15.3 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. In June, TELUS launched the first phase of its 5G network in Vancouver, Montreal, Calgary, Edmonton, and the Greater Toronto Area, with speeds reaching up to 1.7 Gbps; and will continue to expand to an additional 26 markets across Canada throughout the remainder of the year in support of delivering next-generation technology to all Canadians. It plans to maintain its world-leading service, network quality, and performance by applying Zhilabs’ CustomAIr network management solution, which is designed to effectively scale analysis capabilities across large networks.

Zhilabs CustomAIr uses advanced machine learning technology and will provide TELUS with an open data environment to further develop its agile-test-learn approach to network management. This approach will allow TELUS to analyze its services from an outside-in perspective to maintain its world-class network performance and customer experience. By focusing on the proactive and predictive resolution of service issues, the customer experience is held front and centre with this solution.

CustomAIr technology will help TELUS continue evolving its network operations through insight-based analysis across all products and services. It will allow for additional operational flexibility and proactive and predictive capacity planning. By implementing Zhilabs CustomAIr, TELUS aims to achieve 100 percent service uptimes by automating network and customer resolution in a scalable manner via machine-aided root cause analysis and the de-noising of non-actionable events.

“With the launch of the TELUS 5G network in June, our ability to maintain our network superiority and deliver the fastest and most reliable mobile services for our customers is contingent on our continued innovation and best-in-class technology partnerships,” said Brian Lakey, Vice President Service Reliability Centre and Augmented Intelligence, TELUS. “Introducing Zhilab’s proactive customer-centric traffic analysis capabilities into TELUS’ network analysis and management ecosystem will enable our team to provide our customers with an even better service experience, which is critical as we continue to launch next-generation technologies to serve a hyper-connected digital future.”

“As network complexity increases with the arrival of 5G and a continuous stream of new services, customer experience needs to be the top priority for any operator,” said Joan Raventós, CEO at Zhilabs. “We are delighted to contribute to TELUS' customer-centric focus by sharing our CustomAIr software product.

In March, Zhilabs introduced new solutions, NetLiner (Press Release, Video). 

For more information about CustomAIr, please visit here. (CustomAIr Link, Video I, Video II)

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com.

At a time when Customer Experience is widely recognized as the key topic for Operators worldwide, Zhilabs provides the most advanced Customer Experience solution in the world. In production at multiple Tier-1s and OEMed by some of the top brands in the industry, Zhilabs Products allow Operators to forget about the data and focus on the Customers, 100% of them, all the time, in real-time. Unparalleled set of production-proven Use Cases, executive network and business views, intelligent root cause analysis, deep-dive at packet level, holistic multi-source, machine learning, high performance, video optimization, real-time. In October 2018, Zhilabs became a wholly-owned subsidiary of Samsung Electronics Co., Ltd.