What is covered in your warranty
MOBILE DEVICE
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Mobile Phones and Tablets
- Warranty Period 12 Months
- Warranty Service
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What is Covered
Galaxy Z Series; Galaxy S Series; Galaxy A Series; Galaxy XCover Series; Galaxy Tab S Series; Galaxy Tab Active Series
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Additional information
Screen protector repair/replacement is not covered by Samsung’s Limited Warranty policy
- Key links
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Mobile Accessories
- Warranty Period 12 Months
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Warranty Service
Mail in Service
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What is Covered
Smartphones accessories; Tablets accessories; Wireless chargers; Adapters & Cables; Watch band
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Additional information
Cases - warranty period 90 days
Accessories included with product - warranty period 12 months - Key Links
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Wearables
- Warranty Period 12 Months
- Warranty Service
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What is Covered
Buds Product; Watch Product
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Additional information
Includes: Smartwatches & Fitness Bands, Wireless Audio Headsets, Virtual Reality, Gear 360, Galaxy Buds and AKG headphones
- Key Links
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Galaxy Book
- Warranty Period 12 Months
- Warranty Service
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1 Year International Warranty
In relation to Mobile PC products only, Samsung offers 1 year international warranty. Click here to more information.
- Key Links
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SmartThings
- Warranty Period 12 Months
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Additional infomation
Accessories included with product – warranty period 12 months
Warranty Policy
Warranty Information
Warranty Information
The following supplements the warranty statement that accompanies your Samsung product.
Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date.
The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under 'general information'. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:
• For the repair of a domestic product used in a commercial environment
• For repair due to incorrect installation in your home
• For repair to any product where the serial number has been removed
• Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product
To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care center at 1-800-SAMSUNG (726-7864)
To assist our customer service team, please have your model number, serial number and date of purchase ready when calling
Overseas Product Service Policy
Any product purchased outside of Canada (such as a direct overseas purchase) is not covered by Samsung Electronics Canada’s limited manufacturer’s warranty. The product may be covered by a warranty applicable in the country of purchase.
If repair service is requested in Canada, it will be considered Out-of-Warranty and, if the product is deemed repairable, will be repaired at customer’s sole cost and expense.
The repair service process will be as follows:
You will be charged a repair cost and repair time can be longer than unusual
Detailed cost and estimated repair time can be confirmed at a Samsung Authorized Service Center
All products will require verification and a determination whether it can be repaired in Canada
Samsung Electronics Canada and its Authorized Service Centers reserve the right to refuse to repair the product at their discretion for any reason whatsoever
Repair service may be refused due to the following reasons, including but not limited to:
significant differences in product specifications, functionality, features or otherwise between a Canadian product and the product purchased in another country
differences in the usage environment such as signal, device connections power supply, bandwidth, voltage, etc.
Non-genuine Samsung products
Customer misuse or abuse
Lack of replacement parts, tools or know-how
Samsung Electronics Canada and its Authorized Service Centers do not guarantee that following the repair, the product will be fully functional according to Canadian specifications or to the specifications in the country of purchase and disclaim any warranty, liability or damages associated with such repairs.