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How to find model code
Need some help locating your model number? Select your product
from the menus below and we'll show you where your number is.
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Topics
How to enter the unlock code
Unlocking your Galaxy phone lets you use your device with a different provider and network.
Disclaimer: When you purchase a Samsung phone from a carrier, your phone is locked to their network for a specified period of time according to the contract. You must contact your carrier to find out the conditions of your contract and obtain an unlock code.
Back up and restore your data
When you back up and restore your content using the storage options on your Galaxy device, you will be able to download the file again.
Update the phone number associated with your Samsung account
Please follow this process before updating to One UI 6.1
Your Samsung account holds a lot of important personal information, so it is protected with two-step verification. You'll receive a text message containing a code on your mobile device to confirm that it is you logging into the account. If your mobile number has changed, and you can't receive the text, you'll need to change the phone number on your account.
Find additional information
Setting up your Galaxy Device
Premium Care Service
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Screen Replacement Pricing
Request Repair Service
Buy Authorized Samsung Parts
Visual Support
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SmartThings Support
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Sign Language Support
Door to Door Repair Service
![Samsung Phone Repair Service]()
![Samsung Phone Repair Service]()
Windows Information
![Windows Information]()
![Windows Information]()
Samsung Members Community
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Maintenance mode
![Maintenance mode]()
![Maintenance mode]()
How to
Interactive TV Simulator
Mail-in Repair Service
Turnaround time approx. 3 days
UV-C Sanitization
Protection & peace of mind
protection to the life of your
Samsung Home Appliance or Television.
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