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Product Support

Get help, find answers, download drivers, manuals and more.

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      How to enter the unlock code

      Unlocking your Galaxy phone lets you use your device with a different provider and network.

      Disclaimer: When you purchase a Samsung phone from a carrier, your phone is locked to their network for a specified period of time according to the contract. You must contact your carrier to find out the conditions of your contract and obtain an unlock code.

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      Back up and restore your data

      When you back up and restore your content using the storage options on your Galaxy device, you will be able to download the file again.

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      Update the phone number associated with your Samsung account

      Please follow this process before updating to One UI 6.1

      Your Samsung account holds a lot of important personal information, so it is protected with two-step verification. You'll receive a text message containing a code on your mobile device to confirm that it is you logging into the account. If your mobile number has changed, and you can't receive the text, you'll need to change the phone number on your account.

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      Find additional information

      Setting up your Galaxy Device

      Unlock the full potential of your Galaxy device by utilizing its full range of features.
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      Warranty Information

      Find out what is covered under your manufacturer’s warranty
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      Premium Care Service

      Premium Care Service offers personalized support from Samsung Galaxy S & Z Series experts, device set-up onboarding, door-to-door service, and much more.
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      Screen Replacement Pricing

      Samsung Electronics Canada pricing for Galaxy smartphones repairs
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      Request Repair Service

      Book a Door to Door repair service or walk-in service for your galaxy device
      Book a repair Track repair request

      Buy Authorized Samsung Parts

      Samsung Repair & Replacement Parts for Appliances, Televisions, Mobile Phones, Tablets, & more!
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      Visual Support

      Visual Support enables customer service agents to visually examine a product or installation site remotely during a real-time consultation with you, through your phone’s camera.
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      SmartThings Support

      Contact us via Chat & E-mail for technical support or explore our troubleshooting tips and FAQs to learn more.

      Contact Us FAQ

      News & Alerts

      For important products and service announcements.
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      Bespoke Upgrade Care

      Exclusive Bespoke Upgrade Care for Galaxy Flip3 Edition
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      Download Manuals

      Download latest driver, manuals, & firmware
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      Sign Language Support

      ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*
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      Door to Door Repair Service
      Samsung Phone Repair Service Samsung Phone Repair Service

      Door to Door Repair Service available for your Galaxy device, Laptop, Samsung TV and Microwave.
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      Samsung Service: Terms & Conditions

      Check out the latest Samsung Terms & Conditions
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      Windows Information
      Windows Information Windows Information

      Windows 11 Information Windows 10 Update Information

      Samsung Members Community

      Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.
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      CEO Office

      For Canadian Customers Only.
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      Explore

      Stories that inspire you to do more with your Samsung devices.
      Go Explore

      Maintenance mode
      Maintenance mode Maintenance mode

      How to use Galaxy Maintenance mode to secure your device when a repair is in progress 
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      How to

      Useful tips for Galaxy
       Useful tips for Galaxy
      Useful tips for Galaxy Useful tips for Galaxy
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      Galaxy Z Series
      Premium Care Service       Galaxy Z Series
      Premium Care Service
      Galaxy Z Series Premium Care Service Galaxy Z Series Premium Care Service
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      Tips to use Smart TV
       Tips to use Smart TV
      Tips to use Smart TV Tips to use Smart TV
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      Useful guide for Home Appliances
       Useful guide for Home Appliances
      Useful guide for Home Appliances Useful guide for Home Appliances
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      Manuals & Downloads Manuals & Downloads
      Manuals & Downloads Manuals & Downloads
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      Interactive TV Simulator

      Learn more about your TV and take advantage of all the latest functions using our Smart Interactive Simulator.
      Open Simulator
      Interactive TV Simulator Interactive TV Simulator
      Book a repair at your convenience

      Mail-in Repair Service

      Free Pick-up and Return for repairs
      Turnaround time approx. 3 days
      UV-C Sanitization
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      Samsung Care+ for Home Appliances & TVs

      Protection & peace of mind

      The Samsung Care+ plan adds
      protection to the life of your
      Samsung Home Appliance or Television.
      Learn More

      Contact Info

      Online Support

      There are a number of a different ways of contacting us via Live Chat, Text, Email and more.

      Chat Support: 24/7

      Please note: If you are unable to access chat, please Click Here
      Learn more Chat with Us

      Call Support

      Speak to one of our dedicated team of experts.
      Mon-Sun: 9 AM – 9 PM (EST)

      Call now

      Face to Face Support

      Service Centre Locator
      to help you find nearest service centre
      Click here

      Sign Language Support

      ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*
      Learn More

      Printers Support

      For technical support for printers
      Click here
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