Use 5G on Galaxy phones
With 5G starting to roll out across Canada, it will not be long before the whole country is connected to a better mobile network. If you have a 5G phone, you will be able to enjoy faster downloads, instant streaming, and much more. But 5G is more than a mere boost in speed; it is literally the foundation of autonomous cars, augmented reality, and other new and exciting wireless technology. Compare our 5G phones on Samsung.com and get the one that is right for you.
Note: Information provided applies to devices sold in Canada. Available screens and settings may vary for smartphones sold in other countries.
Before you can start enjoying 5G, please be aware that its availability is still limited, but there are multiple models available that support 5G. However, more and more 5G infrastructure is being built, and each carrier will have 5G available in more cities as time goes on.
Many other carriers will also be supporting 5G. If your carrier is not listed, contact them directly to get the details for their 5G rollout.
In addition to a 5G device, you will need to be sure you are using the SIM card that came with it, or you may need to get a new SIM from your carrier. Some older SIM cards are not compatible with 5G. If you have a 5G capable phone with the appropriate SIM card, and you are in a 5G service area, you do not have to do anything to take advantage of the increased speed and connectivity. Your device is preconfigured to take advantage of all the benefits of 5G automatically.
In general terms, 5G refers to the 5th generation of cellular technology. 5G may be blazing fast, but it is not just about delivering faster speeds. It is about helping the world become more connected through IoT (Internet of Things).
5G is revolutionary because it will help more devices connect and operate simultaneously. We are talking about more than 100 times the number of connected devices in a single area.
5G will boast a network speed of 10 Gbps, compared to 10 Mbps with 4G. That is a huge jump in speed.
- Check if you are in a 5G coverage area
Initially, mobile 5G service is only available in certain cities but will be available in more cities soon. As the 5G infrastructure grows, it will not be long before your city has optimal 5G coverage as well.
If you are in a coverage area, the device may switch to LTE during periods of heavy use to maintain optimal device performance.
- Check if you have a 5G service plan and SIM from your carrier
5G connectivity may not have been added to your service plan. Contact your carrier to make sure you are signed up for the correct service plan.
Make sure you are using the SIM card that came with the device, or a 5G compatible SIM provided by your carrier. Older SIM cards are not compatible with 5G plans.
- Check your phone's display
Whenever 5G coverage is not available, your phone will automatically fall back to 4G or 3G speeds. Check to see if your phone is displaying the 5G indicator on the status bar. If it is not, your phone is using either 4G or 3G. The 5G indicator's appearance will vary based on carrier.
- Enable 5G on your phone
Open Settings, and then search for and select Network mode. Tap Network mode, and then tap an option that includes 5G connectivity, or GLOBAL.
- Restart your phone
Swipe down from the top of the screen with two fingers to open Quick settings, and then tap the Power icon. Tap Restart, and then tap Restart again.
If you are still having connectivity issues after restarting, contact your carrier for further assistance.
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