Connection issues with Galaxy Buds

Move the earbuds and connected device away from Wi-Fi routers or running microwaves. Make sure there is an uninterrupted path for the signal between earbuds and the connected device.

• Check your network connection

A network connection is required on the connected device to update the earbuds' software. Make sure you are connected to a Wi-Fi or mobile network.

• Charge the earbuds for at least 30 minutes

Close the app or program you are using to update the earbuds. Then, place the earbuds into the charging case and close the lid. Make sure the charging contacts are clean and free of debris.

Connect the USB cable to the USB charging port on the back of the charging case. Connect the other end of the USB cable to a Samsung-approved charger adapter (sold separately), and plug it directly into a power outlet. The charging indicator will light up when the case gets power.

Insert the earbuds into the case and close the lid until the LED light goes out. If the indicator light flashes red or orange, charge the earbuds and case.

• Place the buds in your ears

Remove both earbuds from the case and place them into your ears. Be sure to adjust the earbuds and wear them properly to make sure they are detected. You will hear the Galaxy Buds make a beeping sound.

• Unpair the earbuds

If the earbuds are still not pairing, you can try unpairing them from your phone before trying to reconnect your Galaxy Buds. If you are using the Galaxy Wearable app to manage your earbuds using a mobile device, you can disconnect the earbuds through the app.

If you paired your Galaxy Buds to a Bluetooth device, navigate to Settings. Tap Connections, and then tap Bluetooth. When the earbuds appear in the list, tap their name, and then tap Unpair.

• Reconnect the earbuds

Once you unpaired your Galaxy Buds, you can try to reconnect the earbuds. We recommend to use the Galaxy Wearable app to connect your Galaxy Buds to a mobile device.

You can also connect the Galaxy Buds to a Bluetooth device. From the Bluetooth settings page, tap Scan. Select the earbud(s) when it appears in the Available device list and then tap OK.

Exit apps or software that may be running, and then restart the phone, tablet, or computer by powering it off and back on again.

• Check for updates for your connected device

It may be necessary to update the software on your phone, tablet, TV, or computer before updating the earbuds.

□ Galaxy phone or tablet: From Settings, swipe to and select Software update. Then, tap Download and install.

□ iOS phone or tablet: From Settings, tap General, and then tap Software Update. Tap Download and Install. Follow any additional instructions on the device.

□ Computer: Methods will vary, depending on the operating system of your computer. You can visit Chromebook, Mac, or Windows support pages for specific details.

□ TV: You can update the software on your TV with the internet. On your TV, navigate to Settings, select Support, and then select Software Update. Select Auto Update to turn on automatic updates, or select Update Now to download any available update.

• Check for updates to the app or software used to update the earbuds

After updating your device, try updating either the Galaxy Wearable app or the PC Manager software.

□ Galaxy Wearable: Open the app and to tap the Menu icon (the three horizontal lines). Navigate to and tap About Galaxy Wearable, and then ap Update.

□ Galaxy Buds Manager when using Galaxy Buds: Open the software, select About PC program, and then select Update.

□ Galaxy Buds Manager when using Galaxy Buds+: Open the software, select Check for updates, and then select Download and Install.

□ Samsung Galaxy Buds app on an iPhone: Check for updates in the App Store.

• Update your Galaxy Buds

There are a few different ways to update your Galaxy Buds, whether you are doing it through an app or on the computer.

□ Galaxy Wearable: Open the app when your earbuds are paired, and then tap Earbuds software update. Tap Download and install.

□ Galaxy Buds Manager: Open the app, and then select Connect to pair your earbuds. Select your earbuds, and then select Check for updates.

□ Samsung Galaxy Buds app on an iPhone: Open the app when your earbuds are paired, and then tap Earbuds software update. Tap Download and install.