Why can't I hear any game sound?
If there is no sound while you’re playing a game, there may be an issue with the sound settings. First, you should check to see if the “Mute” feature on your phone is activated. The "Mute" icon can be found in the "My games" area (If your Gaming Hub version is lower than 7.0, the mute icon is at the bottom of the "My games" menu). If this feature is activated, there will be no sound during game play.
How to turn off the Mute feature
Please note: The location of the “Mute” icon is different depending on which device you use. This feature may not be supported on some models.
Step 1. Tap "Mute icon" to deactivate the feature.
Step 2. Tap the "Mute icon" to activate the feature.
Step 3. Tap Turn off (7.0 and above only).
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