Samsung Care+​

Samsung Care+ Plan includes:
1) Physical malfunction & liquid resistance failure: Make up to two service requests for physical malfunction or liquid resistance failure per year
2) Mechanical malfunction or defects, including battery failure: There are no limits for service requests due to mechanical malfunction or defects
3) $39 Screen-Only Service Fee: Get your smartphone's exterior or interior screen fixed at $39 only (up to 2 service requests per year)
4) Samsung Genuine Parts and Certified Technicians
5) 24/7 Expert Support
6) Hardware Repairs
7) Convenient Mail-in Repair or Replacement

2-Year Samsung Care+ protection begins on the date you purchase the Plan and ends the earlier of: (1) 24 months from the Device Purchase Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+. This Plan complements and is supplementary to the manufacturer’s warranty but does not replace the manufacturer’s warranty or warranty obligations during the manufacturer’s warranty period. If Device failure is due to physical malfunction or liquid resistance failure (including Screen-Only malfunction for smartphone devices), this Plan provides a maximum of two (2) service requests every 12 months immediately following the Device Purchase Date to a maximum of four (4) service requests throughout the lifetime of the Plan. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. In the event of failure due to mechanical malfunction or defect, physical malfuntion or liquid resistance failure, a service fee plus applicable taxes will apply to each service request. Please refer to the terms and conditions of the 2-Year Samsung Care+ for more details.

1-Year Samsung Care+ protection begins on the date you purchase the Plan and ends the earlier of: (1) 12 months from the Device Purchase Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 1-Year Samsung Care+. This Plan is supplementary to the manufacturer’s warranty and does not replace the manufacturer’s warranty or warranty obligations. This Plan provides a maximum of two (2) service requests throughout the lifetime of the Plan. In the event of failure due to physical malfuntion or liquid resistance failure (including Screen-Only malfunction for smartphone devices), a service fee plus applicable taxes will apply to each service request. Please refer to the terms and conditions of the 1-Year Samsung Care+ for more details.

The 2-Year Samsung Care+ Plan and 1-Year Samsung Care+ Plan are available only for smartphone, tablets, wearables, hearables and laptops.

For smartphones only: Screen-Only Service Fee of $39 applies to exterior screen malfunction or interior screen malfunction of the smartphone device. Full Service Fee as per Your Device Tier applies to mechanical malfunction or defect, physical malfunction or liquid resistance failure and is a different fee. For Screen-Only Service requests, if, upon inspection of Your Device, it is discovered that the malfunction is beyond screen-only, the Full Service Fee will apply and You will be charged the difference. For Galaxy Z Fold and Galaxy Z Flip devices, the Screen-Only Service Fee is limited to repair of one screen panel. If both the interior and exterior screens are malfunctioning, the Full Service Fee will apply.

* Terms and Conditions Apply

Samsung Care+ Extended Warranty Plan includes:
1) Mechanical malfunction or defects, including battery failure: There are no limits for service requests due to mechanical malfunction or defects
2) Unlimited Service Requests with $0 Service Fee
3) Samsung Genuine Parts and Certified Technicians
4) 24/7 Expert Support
5) Hardware Repairs
6) Convenient Mail-in Repair or Replacement

2-Year Samsung Care+ Extended Warranty protection begins upon expiry of Your Device’s manufacturer’s warranty period (“Effective Date”) and ends the earlier of: (1) 24 months from the Effective Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+ Extended Warranty. Your Device is protected by the manufacturer’s warranty during the manufacturer’s warranty period. This Plan extends the mechanical malfunction or defect coverage for an additional two (2) years. In the event Your Device suffers a mechanical malfunction or defect, including battery failure, after the expiry of the manufacturer’s warranty, this plan will repair Your Device and return it to normal operating conditions. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. Please refer to the terms and conditions of the Samsung Care+ 2 Year Plan Extended Warranty for more details.

1-Year Samsung Care+ Extended Warranty protection begins upon expiry of Your Device’s manufacturer’s warranty period (“Effective Date”) and ends the earlier of: (1) 12 months from the Effective Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+ Extended Warranty. Your Device is protected by the manufacturer’s warranty during the manufacturer’s warranty period. This Plan extends the mechanical malfunction or defect coverage for an additional one (1) years. In the event Your Device suffers a mechanical malfunction or defect, including battery failure, after the expiry of the manufacturer’s warranty, this plan will repair Your Device and return it to normal operating conditions. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. Please refer to the terms and conditions of the Samsung Care+ 1 Year Plan Extended Warranty for more details.

* Terms and Conditions Apply

2-Year Samsung Care+ protection begins on the date you purchase the plan and ends the earlier of: (a) 24 months from the Device Purchase Date; and (b) the date this Plan is cancelled in accordance with the section in Terms and Conditions of the 2-Year Samsung Care+ entitled “Can this Plan be Cancelled?”*. Repair services will not be provided for any damage or malfunction occurring more than 24 months from the device purchase date.

1-Year Samsung Care+ protection begins on the date you purchase the plan and ends the earlier of: (a) 12 months from the Device Purchase Date; and (b) the date this Plan is cancelled in accordance with the section in Terms and Conditions of the 1-Year Samsung Care+ entitled “Can this Plan be Cancelled?”*. Repair services will not be provided for any damage or malfunction occurring more than 12 months from the device purchase date.

*Terms and Conditions

The Samsung Care+ Plan purchase price varies by device type. The Plan purchase price, plus applicable taxes, is payable when You purchase the Plan. Refer to the applicable section above for the Plan purchase price for Your Device.

Enrolling is simple! You may enroll online or at the Samsung Experience Store when you purchase your applicable Galaxy Smartphone, Laptop, Tablet, Hearable or Wearable device. You can also purchase the Samsung Care+ Plan (“Plan”) within 60 days of your device purchase date. If you do not purchase the Plan at the same time as you purchase your Galaxy device but purchase the Plan within the 60 days following your purchase date, a 25-day waiting period will apply before you can request services under the Plan. If you purchase the Plan from Samsung.com/ca, your device must have been registered and activated with a Canadian wireless service provider within the sixty (60) days of the device purchase date. Your protection begins on the date you purchase Samsung Care+, and ends up to 24 months from the device purchase date, unless the Plan is cancelled earlier in accordance with the Samsung Care+ Terms and Conditions.

No. Samsung Care+ will not be available for other Samsung Galaxy devices besides the eligible devices mentioned.

Yes. You can buy Samsung Care+ for your new Galaxy device within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase Samsung Care+ within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the plan.

- Samsung Care+ Online Store: Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Samsung Care+ plan for your device. Navigate to the checkout page and purchase your Samsung Care+ plan.
*Action Button / Link* Buy Samsung Care+S

- Samsung Experience Store: Visit the Samsung Experience+ Store nearest you, along with your eligible Samsung Galaxy device in good working condition and proof of purchase. A Samsung professional will help you purchase Samsung Care+ within 60 Days of your new Galaxy device purchase date.
*Action Button / Link* Find Nearest Store

Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Plan to you in the event that it finds that your device is not eligible or not in good working condition.

Please note that Samsung Care+ is only available for Canadian Galaxy devices purchased from Samsung Electronics Canada Ltd or its authorised carriers, retailers, dealers, or resellers.

Yes. You can buy Samsung Care+ for your new Galaxy device within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase Samsung Care+ within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the plan.

- Samsung Care+ Online Store: Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Samsung Care+ plan for your device. Navigate to the checkout page and purchase your Samsung Care+ plan.
*Action Button / Link* Buy Samsung Care+

- Samsung Experience Store: Visit the Samsung Experience+ Store nearest you, along with your eligible Samsung Galaxy device in good working condition and proof of purchase. A Samsung professional will help you purchase Samsung Care+ within 60 Days of your new Galaxy device purchase date.
*Action Button / Link* Find Nearest Store

Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Plan to you in the event that it finds that your device is not eligible or not in good working condition.

Please note that Samsung Care+ is only available for Canadian Galaxy devices purchased from Samsung Electronics Canada Ltd or its authorised carriers, retailers, dealers, or resellers.

No. There will not be an extension of the 60-day period for purchase of Samsung Care+.

Visit galaxycareplus.ca to request service. You may be eligible for same-day repair at one of our specified service locations. You may be required to provide the original confirmation letter for the device or any other information we may reasonably request.

 

In the event of a failure due to physical malfunction or liquid resistance failure, or SmartThingsFind's failure, a service fee plus applicable taxes will apply to each service request.

Call Us at 1-877-699-1356 , 24 hours / 7 days per week (including holidays) to initiate a service request. You may be eligible for same day repair at one of our specified service locations. You may be required to provide the original Confirmation Letter for the device or any other information We may reasonably request.

You may cancel this Plan within the first 30 days from the date You purchased the Plan. You may be entitled to a refund as follows:

1. if You have not obtained services under the Plan, You will receive a full refund of the purchase price of the Plan.
2. If You have obtained services under the Plan, You will receive a refund of the purchase price of the Plan, less the cost of services received (unless
otherwise prohibited by law).

After the first 30-day period, You cannot cancel the Plan and no refund will be provided (unless otherwise prohibited by law).

Quebec Residents: In circumstances where this Plan is governed by the laws of the Province of Quebec, this section does not apply to You, and You may cancel this Plan in accordance with the laws of the Province of Quebec.

No, you are not be eligible for refund if you did not make any service request during the entire duration of the Plan.

Samsung Care+ is a premium value-added service that is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device.

No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.

No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.

The Samsung Care+ Premium plan does not apply to the following cases, and we do not provide services for them:

1. Mechanical failures or defects or battery failures covered by the manufacturer's warranty during the warranty period;
2. Devices whose serial number or International Mobile Equipment Identity (IMEI) number has been removed, altered, or degraded;
3. Devices used for commercial purposes, that you have provided for use by the general public, or used for rental purposes. Use of a device for these purposes will result in cancellation of the program;
4. Device malfunction due to intentional physical damage, abuse, misuse, or vandalism;
5. Device malfunction or damage resulting from repairs performed by other parties;
6. Device malfunction or damage to the device due to improper installation or improper modifications to the device's equipment;
7. Any device for which, for any reason, we are unable to validate the IMEI or serial number of the device, including, but not limited to, intentional or accidental damage such as the device being crushed, bent, dropped from heights such as balconies or windows, run over by a vehicle, or fallen from a moving vehicle;
8. Replacement parts lost by the end user;
9. Devices purchased as recertified or refurbished used devices;
10. Minor imperfections in devices that meet design criteria or cosmetic damage (including scratches and dents) that do not affect the functionality of the device;

Please note that this is not an exhaustive list. Please read the terms and conditions for a detailed list.

The Samsung Care+ plan does not apply to the following cases, and we do not provide services for them:

1. Mechanical failures or defects or battery failures covered by the manufacturer's warranty during the warranty period;
2. Devices whose serial number or International Mobile Equipment Identity (IMEI) number has been removed, altered, or degraded;
3. Devices used for commercial purposes, provided by you for use by the general public, or used for rental purposes. Use of a device for these purposes will result in cancellation of the program;
4. Device malfunction due to intentional physical damage, abuse, misuse, or vandalism;
5. Device malfunction or damage resulting from repairs performed by other parties;
6. Device malfunction or damage to the device due to improper installation or improper modifications to the device's equipment;
7. Any device for which, for any reason, we are unable to validate the device's IMEI or serial number, including, but not limited to, intentional or accidental damage such as the device being crushed, bent, dropped from heights such as balconies or windows, run over by a vehicle, or dropped from a moving vehicle;
8. Lost or stolen devices;
9. Replacement parts lost by the end user;
10. Devices purchased as recertified or refurbished used devices;
11. Minor imperfections in devices that meet design criteria or cosmetic damage (including scratches and dents) that do not affect the functionality of the device;

Please note that this is not an exhaustive list. Please read the terms and conditions for a detailed list.

 

The Samsung Care+ extended warranty package does not apply to the following cases, and we do not provide services for them:

1. Intentional or accidental physical damage or liquid intrusion;
2. Mechanical failures or defects or battery failures covered by the manufacturer's warranty during the warranty period;
3. Data keys;
4. Devices with serial numbers that have been removed, altered, or damaged;
5. Devices used for commercial purposes, provided for use by the general public, or used for rental purposes. Use of a device for these purposes will result in cancellation of the program;
6. Incidental, indirect, or consequential damages, including loss of profits, downtime, and costs for time and effort (except where required by law);
7. Any loss or amount other than the cost of repair or, where applicable and at our sole discretion, replacement of the device;
8. Malfunction of the device due to intentional physical damage, misuse, abuse, or vandalism;
9. Malfunction of the device or damage resulting from repairs performed by other parties;
10. Malfunction or damage to the device due to improper installation or inappropriate modifications to the device's equipment;
11. Any device for which, for any reason, we are unable to validate the IMEI or serial number of the device, including, but not limited to, intentional or accidental damage such as the device being crushed, bent, dropped from heights such as balconies or windows, run over by a vehicle, or fallen from a moving vehicle;
12. Lost or stolen devices;
13. Replacement parts lost by the end user;

Please note that this is not an exhaustive list. Please read the terms and conditions for a detailed list.

 

With all the devices we own these days, it's easy to misplace one or two. Fortunately, SmartThings Find in the SmartThings app will help you locate your precious devices, such as your phone, tablet, headphones, and watch. SmartThings Find will search for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy users so a friend can find a device for you or enable the offline search feature. If you need additional tracking options, you can connect to Mobile Tracking in the app or also use the Galaxy SmartTag2, Galaxy SmartTag, or Galaxy SmartTag+.

To learn how to use SmartThings Find, please visit the SmartThings Find page.

For smartphones only: Screen-Only Service Fee of $39 applies to exterior screen malfunction or interior screen malfunction of the smartphone device. Full Service Fee as per Your Device Tier applies to mechanical malfunction or defect, physical malfunction or liquid resistance failure and is a different fee. For Screen-Only Service requests, if, upon inspection of Your Device, it is discovered that the malfunction is beyond screen-only, the Full Service Fee will apply and You will be charged the difference. For Galaxy Z Fold and Galaxy Z Flip devices, the Screen-Only Service Fee is limited to repair of one screen panel. If both the interior and exterior screens are malfunctioning, the Full Service Fee will apply.