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Frequently asked questions
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Is it possible to register all Samsung product through My Page?Unfortunately, there are restrictions for product registration. Only certain Samsung products are eligible for registration. For example, storage devices such as SSDs, and accessories cannot be registered.
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Why does my serial number, IMEI, or model code appear to be invalid?• Check if the product is eligible to register. • Check that the characters you have entered are correct. For example, the letter "O" can look like the number zero "0", and the letter "S" can look like the number five "5." • Make sure there are no missing digits. - IMEI: 15 digits - Mobile/Tablet/Wearable device S/N: 11 digits - Other products S/N: 15 digits
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How can I find the IMEI/Serial Number for my product?
We have prepared guides for your product, so simply click on the "How to find Serial Number or IMEI" button when prompted.
* Go to Product Registration → Click 'Register' → Click 'Enter serial number/IMEI' → Click 'How to find your Serial Number or IMEI'
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How can I use a QR code to register?Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart monitors. Make sure not to confuse the product registration QR code for the SmartThings QR code.
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How can I register using the SmartThings app?When you connect your Samsung smart devices to the SmartThings app, they will automatically appear in the Unregistered Products section of the My Products section. You can register the product by clicking the 'Register' button. Please note that OEM products (that are sold by Samsung but not manufactured by Samsung) might not be automatically appear in My Products section when you register them in the SmartThings app.
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How do I register my product with Samsung Members?When you connect your Samsung smart devices to the SmartThings app, they will automatically appear in the Unregistered Products section of the My Products section. You can register the product by clicking the 'Register' button. Please note that OEM products (that are sold by Samsung but not manufactured by Samsung) might not be automatically appear in My Products section when you register them in the SmartThings app.
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How do I register my product with Samsung Members?You can register your Samsung Product using the Samsung Members App by following these steps: 1) Open the Samsung Members app, and tap ‘Get Help’ 2) Select ‘Register Product’ 3) Choose your preferred registration method: scan QR code, scan Wi-Fi, or use barcode 4) To complete the registration on Samsung.com, click the 'Register' button for the product listed in Unregistered Products section of the My Products section. *Please note, products that are registered on My Page may not be visible in the Samsung Members app.
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How can I register my Smart TV on the TV itself?Samsung TV models produced from 2020 onward have a convenient feature that allows you to register through your TV. This means that you don't have to find your serial number, making the process quick and easy. Follow the steps below to register your TV. 1) Press the home button on your remote control, then select Samsung Account 2) Log into your Samsung Account. If you have a Samsung mobile device, you can use the same account details 3) Select TV Registration 4) Read the on-screen terms and conditions, then select Agree & Register 5) Once the registration has been completed, select Close
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I am still encountering difficulties with product registration?• Using a VPN can cause connection issues. We recommend not using a VPN while registering. • If you are unable to register your product using the Samsung Members app, uninstall and reinstall the app, then try again.
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Where can I see my registered products?
You can access your list of registered products on the home page of "My Page" & "My Products" page. Visit My Products page here.
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Where are the benefits of registering my products?Registering your Samsung products gives you faster support and access to Samsung services for your registered products in one place. • Product details are immediately available to Samsung Customer Service making it easier to find documents and queries can be processed more quickly. • You can also: (i) download the latest manuals, FAQs and instructions without having to search for your product; (ii) track your service status online; (iii) check the manufacturing warranty with registration; and (iv) enjoy a personalized product recommendation experience based on your registered products.
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What is the difference between the Manufacturer's Warranty and the Confirmed Warranty?• Manufacturer's Warranty: All Samsung products come with a manufacturer's warranty which is calculated according to the manufacturing date of the product using the product's serial number or IMEI. • Confirmed Warranty: Your confirmed warranty is provided when Samsung confirms the date of purchase for your product. In order to confirm your warranty from the date of product activation, you must submit a receipt of purchase in a warranty dispute process. Your confirmed warranty is provided when Samsung confirms the date of purchase for your product. This only applies to Samsung products that are purchased at Samsung ecommerce platforms and authorized retailers.
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How can I book a repair from Samsung Service on My Page?
Product registration is required in order to receive Samsung repair services online. Register the product from My Products and start the Samsung repair journey with the Get Support button. *Please note that only handheld devices are eligible for online repair booking.
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How is customer information collected and used in My Page?
Samsung Electronics is committed to earning users' trust by lawfully using personal information for its intended purpose and by obtaining meaningful consent through explicit disclosure. To earn users' trust, we transparently disclose what personal information is used, how it s used, to whom it is disclosed, and how it is protected. Also, we inform users about their rights and how they can exercise them, including the ability to refuse or withdraw consent to use of their personal information. For more information on the collection and usage of data, please refer to the Privacy Policy here.
