Welcome to Canada
Samsung simplifies newcomers’ transition to Canada with innovative technology, exclusive savings, and practical resources.
Our welcome gifts to you
Join SmartStarts now to access exclusive newcomer discounts.
We're here for you
Whether you’re planning to move, or already living in Canada, Samsung can help
you overcome common challenges and settle into your new home.
How to get started
A Samsung account, basic personal information, and a proof of status are all you need to be approved.
Join SmartStarts now
SmartStarts Guides for Newcomes to Canada
FAQ (Frequently Asked Questions)
Sign up for SmartStarts in four easy steps:
1. Fill in the SmartStarts sign-up form
2. Sign up for a Samsung.com account
3. Verify your student permit, work permit, or permanent resident permit through our third-party verification partner
4. Log-in to use your e-vouchers and access program benefits
To be eligible for smart Starts, you must be over 18 years old, lived in Canada for less than 5 years, and submit a student permit, work permit, or permanent resident permit to be verified through our third-party partner.
When signing up for smart Starts, you must provide your name, email, status (Student Permit, Work Permit, Permanent Resident), length of time in Canada, country of origin, and a copy of your valid IRCC Document.
Eligible customers receive a one-time E-voucher for $50 and a one-time E-voucher for 10% off their purchase. Once you have redeemed your E-Voucher, you will have access stackable 10% discount on future eligible purchases. Please see terms and conditions below for more details.
Yes, SmartStarts is free to join for customers who meet the eligibility requirements.
Yes, you can sign up for SmartStarts with an existing Samsung account or products. Use the email associated with your Samsung account or product in the sign-up form and continue the process.
If you have additional questions about the SmartStarts program or registration process, please contact us by calling 1-800-726-7864 or at Help & Contact Us.
Terms and Conditions
*$50 OFF PROMOTION
Some conditions apply. Offer is valid from March 19, 2024 to December 31, 2024 (the “Offer Period”). Offer available online at www.samsung.com/ca or the Samsung Shop App (“Online”).
Offer available to customers who have (i) completed the registration process by answering a series of questions available at www.samsung.com/ca/campaign/newcomers/, (ii) received an email from SheerID Inc. (the “Service Provider”) confirming the verification process has been completed, AND (iii) received an email from Samsung containing the Offer details along with an e-voucher (the “E-Voucher”) during the Offer Period (“Eligible Customers”).
PLEASE NOTE: The Service Provider will verify all documents submitted by customers during the registration process and will send either (i) a follow up email if additional documentation is required or (ii) an email confirming that the verification process has been completed. Samsung and/or through its Service Provider, in their sole discretion, reserved the right to refuse participation in the Offer if appropriate documentation is not provided.
Eligible Customers who received an E-voucher can save $50 off their total purchase price (before taxes) on their Online purchase of any eligible Samsung products made during the Offer Period.
Redemption limit of one (1) E-Voucher per transaction. Minimum purchase of $300 required in order to be able to redeem the E-Voucher. E-Voucher is single use only, non-transferable, has no cash value, and is unique to each recipient.
To redeem your E-Voucher:
• Go to www.samsung.com/ca or the Samsung Shop App during the Offer Period.
• Add your desired Samsung product(s) to your shopping cart.
• Enter your individual E-Voucher code at checkout by entering the code into the ‘Promo Code’ box in your cart. The E-Voucher will apply the $50 discount to the total pre-tax price of your purchase. *
• Complete your purchase as normal during the Offer Period by entering your shipping and payment information.
*Any amount in excess of the E-Voucher amount will be your responsibility as part of your total order cost and will be shown as part of your final order total. Any unused E-Voucher amount cannot be saved or carried over to redeem on any future transaction and will be deemed abandoned once you complete your transaction.
Please note: E-Voucher expires at 11:59 p.m. December 31, 2024.
No rain checks. If you return any of the Samsung product(s) purchased pursuant to this Offer within the applicable returns period, you will not receive a refund of the E-Voucher amount applied to your transaction. Open to Canadian Residents only. Cannot be combined with any other offers or promotions except where expressly permitted. Samsung reserves the right to change or cancel the promotion at any time without notice.
**10% DISCOUNT PROMOTION
Some conditions apply. Offer is valid from March 19, 2024 to December 31, 2024 (the “Offer Period”). Offer available online at www.samsung.com/ca or the Samsung Shop App (“Online”).
Offer available to customers who have (i) completed the registration process by answering a series of questions available at www.samsung.com/ca/campaign/newcomers/, (ii) received an email from SheerID Inc. (the “Service Provider”) confirming the verification process has been completed, AND (iii) received an email from Samsung containing the Offer details along with an e-voucher (“E-Voucher”) during the Offer Period (“Eligible Customers”).
PLEASE NOTE: The Service Provider will verify all documents submitted by customers during the registration process and will send either (i) a follow up email if additional documentation is required or (ii) an email confirming that the verification process has been completed. Samsung and/or through its Service Provider, in their sole discretion, reserve the right to refuse participation in the Offer if appropriate documentation is not provided.
E-Voucher
Eligible Customers who have received an E-Voucher can save 10% off their total purchase price (before taxes) on their Online purchase of any Samsung products made during the Offer Period.
Redemption limit of one (1) E-Voucher per transaction. E-Voucher is single use only, non-transferable, has no cash value, and is unique to each recipient.
Additional Discount
Once Eligible Customers have redeemed their E-Voucher, they will receive a further 10% discount on future eligible purchases made during the Offer Period in accordance with these terms and conditions (the “Discount”).
The Discount will only be available after the E-Voucher is redeemed. Within twenty-four (24) hours of the E-Voucher being redeemed, the Discount will be available on the Eligible Customer’s Samsung Account. The Discount will be automatically applied to the Eligible Customer’s next Online purchase (before taxes) at checkout.
In order to receive the Discount, Eligible Customers must be logged into their Samsung Account during the purchase process, otherwise they forfeit the ability to request the Discount in respect of that purchase at a later time.
The Discount is non-transferable, has no cash value, and is unique to each recipient.
Redemption Process
To redeem your E-Voucher:
• Go to www.samsung.com/ca or the Samsung Shop App during the Offer Period.
• Ensure that you are logged into your Samsung Account.
• Add your desired Samsung product(s) to your shopping cart.
• Enter your individual E-Voucher code at checkout by entering the code into the ‘Promo Code’ box in your cart. The E-Voucher will apply the 10% discount to the total pre-tax price of your purchase.*
• Complete your purchase as normal during the Offer Period by entering your shipping and payment information.
To access your Discount:
• Redeem your E-Voucher pursuant to the steps set out above during the Offer Period.
• Go to www.samsung.com/ca or the Samsung Shop App during the Offer Period at least twenty-four (24) hours after the E-Voucher was redeemed.
• Ensure that you are logged into your Samsung Account.
• Add your desired Samsung product(s) to your shopping cart.
• The Discount will be automatically applied to the total pre-tax price of your purchase.*
• Complete your purchase as normal during the Offer Period by entering your shipping and payment information
*Any amount in excess of the E-Voucher or Discount amount will be your responsibility as part of your total order cost and will be shown as part of your final order total.
Please note: E-Voucher and Discount expire at 11:59 p.m. December 31, 2024.
No rain checks. If you return any of the Samsung product(s) purchased pursuant to this Offer within the applicable returns period, you will not receive a refund of the E-Voucher or Discount amount applied to your transaction. Open to Canadian Residents only. Cannot be combined with any other offers or promotions except where expressly permitted. Samsung reserves the right to change or cancel the promotion at any time without notice.
Samsung New Canadian Program - Eligibility Requirements
Samsung Electronics Canada Inc. (“SECA”) operates the Samsung New Canadians Program (the “Program”). In order to be eligible to participate in the Program, you must be 18 years of age or older, and in possession of one of the following documents issued by Immigration, Refugees and Citizenship Canada: a study permit, work permit, or permanent residence card (each an “IRCC Document”). The applicable IRCC Document must contain a valid issue date and cannot be expired. Eligibility for the Program is subject to change at any time without notice. Participation in the Program can be revoked by SECA in its sole discretion at any time and for any reason including without limitation:
• for abuse or breach by a user of any of the following:
o these Eligibility Requirements,
o SECA’s online Terms and Conditions (https://www.samsung.com/ca/termsandconditions/) (the “Online Terms and Conditions”), or
• any other actions deemed by SECA, acting in its sole discretion to be contrary to SECA or the Program.
The Program website refers to the following URL and all of its subpages: https://www.samsung.com/ca/campaign/newcomers
For greater certainty, your participation in the Program is subject to the Online Terms and Conditions, which includes SECA’s Privacy Policy (https://www.samsung.com/ca/info/privacy/) and the Samsung Account Privacy Notice (https://account.samsung.com/membership/policy/privacy).
New Applicants Registration
Your eligibility for the Program will be assessed by SECA’s third party service provider, SheerID Inc. (the “Service Provider”) through the form found at https://www.samsung.com/ca/campaign/newcomers/#form. As part of the eligibility validation process, you will be required to submit the following information to the Service Provider:
• Name,
• Email,
• Status (Student Permit, Work Permit, Permanent Resident),
• Length of time in Canada,
• Country of origin, and
• A copy of your valid IRCC Document.
SECA reserves the right to validate the information submitted to the Service Provider and may contact the applicant to verify the validity of the information submitted. SECA also reserves the right to add and/or refuse any user, group of users, or companies to the Program in accordance with any eligibility rules that SECA requires to be necessary at SECA’s sole discretion.