SM-M013F/DS

FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.

Others How to use custom flash notifications on your Samsung smartphone

FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.

Others How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.

Others How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.

Others How to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone

FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone with Samsung Support.

Others How to enable/disable the ‘call waiting’ feature in your Samsung Smartphone

FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call waiting’ feature in your Samsung Smartphone with Samsung Support.

Others How to ensure seamless performance of your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.

Others How to view call logs on your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to view call logs on your Galaxy smartphone with Samsung Support.

Others How to check the battery percentage on your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.

Network & WiFi Network carriers that support 5G for Samsung Galaxy devices

With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.

Others Use two hands with your Samsung Galaxy devices for maximum productivity

Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.

Others Reduce power consumption with Light performance mode on your Galaxy device

You can use Light performance mode on your Galaxy device to prioritize battery life and cooling efficiency.

Troubleshoot NFC issues on Galaxy devices

NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem.

Network & WiFi How to run eSIM self-diagnostics for the Galaxy Watch series

If you’re having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.

Others Navigate your Galaxy phone and Galaxy tablet using Multi control

Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!

Hardware Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology

Use this guide to understand how the new Flex hinge technology in Galaxy Z Flip5 and Fold5 works.

Power Causes and solutions for when your Samsung Galaxy device gets warm

If you are unsure as to why your Samsung Galaxy device is giving off heat, we may be able to help identify a cause and a solution.

Camera How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam

Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.

Application Galaxy device slows down, freezes, or displays ads after installing third-party apps

The Device care feature on your Galaxy device can be used to track down unwanted apps that may be causing ads or other issues.

Camera Tips for taking clear close-up photos with Galaxy phones

Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.

Others How to clean your Samsung Galaxy device

Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.

Software Upgrade Simplified app names in Galaxy One UI 6

Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.

Others Protect your Galaxy device with the Auto Blocker feature

A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorized apps, secure your device against malicious activity, and enhance privacy and security.

Call & Contacts eSIM Contact saving function support discontinued

Learn how the discontinuation of the eSIM Contact saving function will affect where you store your contacts’ information.

Samsung Apps Use the Samsung Find app to share your location with your friends, child, family, and other contacts

Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.

Samsung Apps Use the Samsung Find app to locate a lost device

Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.

Samsung Apps Features of the Samsung Find app

Discover the various features of the Samsung Find app.

Others How to set Generative wallpaper on Galaxy devices

Learn how to use generative wallpaper on the Galaxy S24.

Multimedia How to use Quick Share to share a file between phones

Learn how to use the Quick Share feature on your Galaxy S24.

Camera Enhanced zoom and Nightography on Galaxy devices

Discover the latest improvements in the enhanced zoom and nightography features included on the S24.

Network & WiFi Samsung Galaxy device's GPS signal is lost

Discover the causes of a lost GPS signal on a Galaxy device.

Audio How to use hearing aids with Samsung Galaxy devices

Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.

Lock Unlock Your Samsung Galaxy with a previous screen lock method

Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.

Hardware Solid foreign object and water resistance rating (IP ratings) guide

Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.

Network & WiFi What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device

Learn some simple solutions for when your Galaxy device has a poor signal.

Samsung Apps View your step count in Samsung Health

Learn to use Galaxy devices to track your step count in the Samsung Health app.

Software Upgrade How to update your Samsung Galaxy phone or tablet

Learn how to keep your Galaxy phone or tablet up-to-date.

Settings About the updated Edge Panel and accessing the Smart select feature

Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.

Audio Sounds, vibrations, and notifications on your Samsung Galaxy devices

Personalize sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.

Battery How to set the display of charging information on your Samsung Galaxy device

Learn how to customize the display of charging notifications.

Others How to locate the digital User guide on your device

Learn how to locate your Galaxy device’s digital user manual on your device.

Audio Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications

Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.

Others How to pair a Galaxy Watch with your Samsung Galaxy device

Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.

Power What to do if your Samsung Galaxy device turns off unexpectedly

If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.

Power How to use the Wireless power sharing feature on your Galaxy Device

Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.

Settings How to use your Galaxy phone or Watch to manage notifications on your wearable device

Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.

Power How to set up fast charging on your Galaxy device

Learn how to enable Fast charging on your Galaxy device and speed up the charging process.

Others How to connect Galaxy Buds to other devices

Learn how to pair your Galaxy Buds with other devices.

Battery What to do if your Samsung Galaxy device is not charging

FAQ for Samsung mobile devices. Find out more about What to do when mobile device has problem with charging turning on or boot loop with Samsung Support

Others How to fix the “No SIM Card Detected” error on Samsung Galaxy devices

Learn how to fix the 'No SIM Card Detected' error on your Galaxy phone with this guide to resolve SIM card issues.

Others Why is my Samsung Galaxy device slowing down and how can I speed it up?

Learn about a few things you can try when your Galaxy phone is slowing down.

Others What to do if your Samsung Galaxy device is not responding to S Pen Air actions

Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.

Audio Troubleshooting speaker and sound issues on a Samsung Galaxy device

Learn how to troubleshoot and fix speaker and sound issues on your Samsung Galaxy device.

Others How to use the Galaxy Avatar feature on your Samsung Galaxy S25

Learn how to use the Galaxy Avatar feature on your Samsung Galaxy device to create and personalize your digital avatar.

Others Changes to the Home screen on the Samsung Galaxy S25

Explore the Samsung Galaxy S25 with improved Home Screen layouts, landscape mode, widget labels, enlarged folders, and enhanced customization for Galaxy devices.

Lock Brief widgets on your Samsung Galaxy S25 Lock screen

Learn how to customize the Brief widgets on your Samsung Galaxy Lock screen.

Others Guide to Apps screen changes on the Samsung Galaxy S25

Discover the Apps screen changes on the Samsung Galaxy S25, including improved search bar placement, vertical scrolling for alphabetical sorting, and enhanced one-handed usability.

Others How to create a Samsung account

FAQ for Samsung Mobile. Find more about how to create a Samsung account with Samsung Support.

Settings Galaxy Maintenance Mode

Maintenance Mode, repair mode

Others Why is my Samsung Galaxy device slowing down and how can I speed it up?

Why is my Samsung Galaxy device slowing down and how can I speed it up?

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