Reset the Smart Hub on your Samsung TV

The Smart Hub is the intelligent menu system for Samsung Smart TVs. Through the Smart Hub, you have access to all functions of your TV and can even download apps, games and browse the internet. If you feel that your Smart Hub is a bit overcrowded with apps or you just want to start the Smart Hub from scratch, you can perform a Smart Hub reset.

When the Smart Hub is reset all downloaded apps are initialised. User accounts and settings are wiped from the apps and all Smart Hub settings will revert to the factory default. If you have forgotten your Samsung Account Password you can reset your password. Make sure your TV is on Live TV or a HDMI input as you can't reset the Smart Hub when inside the Smart Hub or in an app.

Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Note: Resetting the Smart Hub will log you out of all apps and your Samsung Account. This will also remove all apps that are not pre-installed.

1 Press the Home button on your remote control and then head to Settings
Select Settings
2 Navigate to All Settings
Navigate to All Settings
3 Choose Support and then Device Care
Choose Support then Device Care
4 Choose Self Diagnosis
Self Diagnosis, middle button down the bottom of screen.
5 Select Reset Smart Hub
Select Reset Smart Hub
6 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.
1 Press the Home button on your remote control and then head to Settings
Select Settings
2 Navigate to All Settings
Navigate to All Settings
3 Choose Support and then Device Care
Choose Support then Device Care
4 Choose Self Diagnosis
Self Diagnosis, middle button down the bottom of screen.
5 Select Reset Smart Hub
Choose Support then Device Care
7 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.
1 Press the Home button on your remote control and then select Menu
Select Menu
2 Navigate to Settings and then All Settings
Choose Settings then All Settings
3 Navigate to Question mark within a cloud icon Support and then select Device Care
Device Care. Second option on the list in Support.
4 Choose Self Diagnosis
Self Diagnosis, middle button down the bottom of screen.
5 Choose Reset Smart Hub
Picture Test, second box in from the top left.
6 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.
1 Press the House icon Home button on your remote control to bring up the Smart Hub and then select Gear cog Settings
Samsung Smart Hub
2 Navigate to Question mark within a cloud icon Support and then select Device Care
Device Care. Second option on the list in Support.
3 Select Self Diagnosis from the bottom of the screen
Self Diagnosis option located at the bottom of the screen, second option.
4 Choose Reset Smart Hub
Reset Smart Hub. Last option on page.
5 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.
6 Your Smart Hub has now been reset
Blank Smart Hub after reset.

For previous models:

  • 2016 - 2019 TVs: Settings > Support > Self Diagnosis > Reset Smart Hub
  • 2015 J Series TVs: Menu > Smart Hub > Reset Smart Hub
  • 2014 H Series TVs: Menu > Smart Features > Smart Hub Reset
  • 2013 F Series TVs: Menu > Smart Hub > Smart Hub Reset
  • 2012 E Series TVs: Press Smart Hub button on the remote > Tools > Settings > Reset

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

    This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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