How to Troubleshoot Samsung TV that Keeps Turning Off by Itself

If your TV is turning off by itself, there are several possible causes. The common reasons for a TV that turns off by itself are your settings and the external devices connected to the TV.

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Samsung soundbar

Unplug the TV from the outlet for 30 seconds, and when plugging it back in, plug it directly into an outlet that you know works properly. This is called a ‘soft reset’ and should recalibrate the TV.

Power and Energy Saving / Eco Solution settings

The Power and Energy Saving feature turns the TV off to save power when there's no input for a long time. To access these setting on your compatible TV. head to:

Settings > General > Power and Energy Saving / Eco Solution > Auto Power Off > Select Off

Auto Power Off Settings

Sleep Timer Settings

Sleep Timer turns the TV off after a preset period of time. To access these settings:

Settings > General & Privacy > System Manager > Time > Sleep Timer > Select Off

sleep timer settings

Software Updates

Keep your TV's software up to date. To access these settings:

Settings > Support > Software Update > Update Now

software updates settings
  • If a Set Top Box, game console, PC, or other external devices are connected to your TV, unplug the external devices and confirm if the same issue occurs. If it stops it could be triggered via External device via HDMI CEC which can be disabled.
  • Make sure to use a certified HDMI cable. If you use an uncertified HDMI cable, the screen may be black, or a connecting error may occur.

Check that your remote is not the one switching your TV off. If your remote uses replaceable batteries, take the batteries out of the remote and test to see if your TV continues to Power off. A faulty remote can trigger your TV to turn off.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.