How to Subscribe to the Samsung Art Store
on The Frame TV

Art Mode lets you transform your Samsung The Frame TV into a beautiful work of art! You can display digital versions of paintings, photographs and other works using the Samsung Art Store, which currently includes over 2,500 pieces of artwork. With a Samsung Art Store membership, you’ll be able to access these works and add a touch of elegance to your living space. You can use the instructions in this guide to manage your subscription. If you would like to learn how to use Art Mode instead, head to Using Art Mode on the Samsung Frame TV.

 Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here. 

A woman uses a tablet to interact with The Frame TV displaying a vibrant floral painting, surrounded by various framed artworks on a wall.

Art Store requirements

In order to access and use the Art Store, the following is required:

  • You will need to connect your TV to a network.
  • You will need to have a Samsung Account.
  • You will need to agree to the Smart Hub Terms and Conditions and Privacy Notice.
  • You will need to agree to the Art Store Terms of Use (includes the Samsung Art Store Terms of Service, information about viewing history, advertising services that collect personal data, and personalised art recommendations based on collected personal data).

Note: Artworks in the Art Store are subject to change without prior notice. This function may not be supported depending on the model of your TV. Please refer to the User Guide of your TV model for more information.

You can sign up for an Art Store membership using the steps below. All artworks in the Art Store can be accessed after signing up for a membership. You can select a membership, register your credit card information and complete the payment in order to use your membership. The Art Store offers monthly and yearly memberships. When signing up for the first time, a free trial period will be offered to new subscribers.

1 From the TV’s Home screen, select Art on the left sidebar and then select Membership in the My Art Store section.
Interface of The Frame TV showing the Art Store with the 'Membership' option highlighted.
2 Select your desired plan. You can choose Monthly Plan or Annual Plan.
Display of Art Store Membership options with 'Members-Only Perks,' 'Monthly Plan,' and 'Annual Plan' detailed on a dark background.
3 Using your phone, scan the provided QR code. You can also visit the provided website instead.
Samsung Checkout screen displaying a QR code for scanning with a mobile device and a website link for manual entry.

Note: If you choose to use the website, you will need to enter an authorisation code.

4 Tap Add Credit/Debit Card and then enter your card information.
Credit card information entry fields displayed on a phone, with the Samsung Checkout screen visible on a TV in the background.
5 Tap Pay Now.
Payment confirmation screen on a phone with the 'Pay Now' button highlighted, alongside the Samsung Checkout screen on a TV in the background.

Note: If you have a coupon code, tap Add coupon to enter the coupon code.

6 Next, log into your Samsung Account on your phone.
Sign-in screen on a phone for a Samsung Account displayed, and a QR code on a Samsung Checkout screen in the background.
7 Create a new payment PIN. You’ll then see a “Payment Complete” screen.
Payment Complete screen displayed on a phone, confirming transaction success with a check mark, alongside the Samsung Checkout screen on a TV in the background.

Notes:

  • If your payment fails or a duplicate payment occurs, please refer to the “Troubleshooting” section below.

You can cancel your Art Store membership using the steps below.

1 From the TV’s Home screen, select Art on the left sidebar and then select Membership in the My Art Store section.
Interface of The Frame TV showing the Art Store with the 'Membership' option highlighted.
2 Select your membership and then select Cancel Membership.
Manage Membership screen on The Frame TV displaying a 'Cancel Membership' button and information about the consequences of cancellation.
3 Select the reason for the cancellation and then select Cancel Membership again.
Feedback screen with reasons for canceling the Art Store membership, with a 'Cancel Membership' button highlighted.
4 Confirm your membership by selecting it again.
Subscriptions screen showing a membership detail with the 'Unsubscribe' button visible, secured by Knox.
5 Select Unsubscribe.
Subscriptions screen on The Frame TV displaying an 'Unsubscribe' button for a listed membership, secured by Knox.
6 When prompted to unsubscribe, select Yes.
Confirmation dialog on The Frame TV asking 'Do you want to cancel the subscription?' with options 'Yes' and 'No' highlighted.

Alternative ways to cancel your Art Store membership

You can also cancel your membership using the following methods:

  • From the Art Home, select Payment info and then select Subscriptions. Choose your membership and then select Unsubscribe.
  • Navigate to Samsung Checkout and then log in using your Samsung Account credentials. Select Purchase History, then select the Subscription menu and then choose your membership. Select Unsubscribe.

Note: When canceling your membership, the amount paid will not be automatically refunded (you can still use the membership during the remaining period after the cancellation).

You can refer to the following troubleshooting steps if you’re having problems with the Art Store or your Samsung Account.

A woman using a remote to navigate the Samsung Art Store menu on The Frame TV, displaying various options.

Membership issues

The Art Store does not work. When trying to register, I receive a message that says “You have already registered”.

  1. Log out of your Samsung Account and then unplug your TV for 2 minutes.

  2. Plug in your TV, and then log into your Samsung Account.

  3. Then, check if the Art Store is working. If you continue to experience issues, please contact frame.cs@samsung.com.

I would like to refund my purchase.

  • Please send the logged-in Samsung Account ID, the reason for the membership refund and the purchase receipt to frame.cs@samsung.com.

Payment history

Where can I check my payment history on a 2017-2023 TV model?

  1. Navigate to your Samsung Account by opening Settings, then selecting General, then selecting System Manager, and then selecting Samsung Account.

  2. Sign into your Samsung Account.

  3. Select My Account, and then select Payment Info.

  4. Next, select the following option depending on your TV model:
  • For 2017 - 2018 models, select Purchase History.
  • For 2019 - 2023 models, select Subscriptions.

Where can I check my payment history on a 2024 TV model?

  1. Select your Samsung Account on the left side of the screen, then select Edit (the pencil icon), and then select My Account.

  2. Select Purchase History.

Where can I check my payment history on the Samsung website?

  1. Navigate to Samsung Checkout, and then sign into your Samsung Account.

  2. Select the Subscriptions tab in the Purchase History menu.

Payment errors

My payment is not working.

  • Please send the logged-in Samsung Account ID, detailed symptoms, error screens, and error messages to checkout.cs@samsung.com.

I was charged twice.

Credit card issues

I failed to register my credit card.

  • Please send the logged-in Samsung Account ID, detailed symptoms, error screens, and error messages to checkout.cs@samsung.com.

How can I change the credit card for my existing subscription?

  1. Navigate to your Samsung Account by opening Settings, then selecting General, then selecting System Manager, and then selecting Samsung Account.

  2. Sign into your Samsung Account.

  3. Select My Account, and then select Payment Info.

  4. Select Subscriptions, and then select the subscription you’d like to change. Change the credit card information as desired.

  5. Alternatively, navigate to Samsung Checkout, and then sign into your Samsung Account.

  6. Select the Subscriptions tab in the Purchase History menu.

  7. Select the subscription you’d like to change, and then select Change payment card.

Account issues

How can I recover my Samsung Account ID or password?

I’d like to change my Samsung Account password or delete my Samsung Account.

  • If you’d like to change your Samsung Account password, you can reset it using the Samsung Account website. You can also delete your account if desired.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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