Using Samsung Members

Last Update date : May 23. 2024

The Samsung Members app allows you to raise error reports, register new Samsung products, locate your nearest Authorised Service Centre, and even help you diagnose issues you may be facing with your Galaxy device. Follow the below guide for step-by-step instructions. 

If you would like to learn more about Samsung Members Community please click here.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

If you need help raising an Error Report for your Galaxy Phone or Tablet please Click here, or if you need help raising an Error Report for your Galaxy Watch or Buds please check out our guide Click here.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Support
Tap on Support
3 Scroll down to FAQ and select a topic
Scroll down to FAQ and select a topic
4 Select a category to view a wide range of troubleshooting guides
Choose an article
5 Follow the troubleshooting steps to help resolve the issue you are facing
Read troubleshooting steps
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Support
Tap on Support
3 Scroll down the page and select Find a service centre
Select Find a service centre
4 You can then search for your nearest Authorised Service Centre
Searching for nearest Service Centre
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Support
Tap on Support
3 Select Text chat
Tap on Text chat
4 Then tap on New Conversation to begin chatting
Select New conversation

Check, Repair or Upgrade

Check, Repair or Upgrade

*Check Galaxy is only accessible via Samsung Members App on Galaxy Smartphones
*Consult with our Expert Agents to Repair or Upgrade

Check Galaxy
Consult

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