How Do I Remove Pop-up Ads on my Samsung Device?

Adverts displayed on homepage

If you are noticing advertisements popping up on your lock screen, homepage or within applications on your Galaxy device this would be caused by a third party app. In order to remove these adverts, you will need to either disable the application or completely uninstall from your Galaxy device.

 

If the adverts have only recently popped up on your device, you can easily search through your recently installed applications from the Google PlayStore and uninstall your most recent apps until the ads no longer appear on your device. If the ads have been popping up for a while, there are a few settings to check which apps is the cause.

Please Note: Google Play permits apps to show ads as long as they comply with Google Play policy and are displayed within the app serving them.

In order to show the ad, the app will be active on your device. After the problem occurs, you can go into the Google PlayStore to see which apps have been recently active. This should help you narrow it down, especially if it shows an app that you know you haven't used recently. 

1 Launch the Google PlayStore
Launch the Google PlayStore app
2 Select the 3 lines
Select 3 lines
3 Tap on My apps & games
Tap on My apps & games
4 Select INSTALLED
Select Installed
5 Touch Alphabetical and select Last Used
Touch Alphabetical
Select Last Used
6 Select one of the most recently used third party application and uninstall until you notice the ads stop appearing on your Galaxy device.
1 Head into the Google Chrome app and tap the 3 Dots
select 3 dots
2 Select Settings
Select Settings
3 Scroll down the page and locate Site Settings
Tap on Site settings
4 Tap on Pop-ups and redirects
select pop-ups and redirects
5 Ensure this setting is toggled off, then head back to the site settings
Ensure this setting is disabled
6 Select Ads
select Ads
7 Ensure this setting is toggled off
Ensure this setting is disabled
1 Launch the Samsung Internet app
launch Samsung internet
2 Tap on the 3 Lines
tap 3 lines
3 Select Settings
select settings
4 Select Sites and download > toggle on Block pop-ups
Select Site and download
Toggle on Block pop ups
5 Head back to the Samsung Internet menu and select Ad blockers
Head back to Samsung Interent menu and select Ad blockers
6 Download a suggested Ad blocker
Download a suggested Ad blocker
Ad on Lock Screen

If you have setup Samsung Global Goals you may notice that ads appear on your lock screen whilst charging. If you have enabled Global Goals whilst charging you will see ads on your phone whenever you are charging your devices as a way to earn money. To deactivate this settings simply head into the Samsung Global Goals app > Settings and toggle off Global Goals whilst charging.

1 Launch the Samsung Global Goals app
Launch the Samsung Global Goals app
2 Tap on Settings icon Settings and toggle off Global Goals whilst charging
Head into your Settings > toggle off Global Goals whilst charging
1 Head into your Settings then select Privacy
Select Privacy
2 Tap on Customisation Service
Select Customisation Service
3 Toggle off Customise this phone and Customised ads and direct marketing
Toggle off Customise this phone and Customised ads and direct marketing
4 Head back to your Privacy settings and select Ads
Tap on Ads
5 Toggle on Opt out of Ads Personaliation
Toggle on Opt out of Ads Personaliation

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