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How to register your Samsung Product

If you're looking to register your new Samsung product for warranty, you have a couple of options. You can mail in the warranty card that should have been included in the packaging of your product, or you can call 1300 362 603 and ask our Samsung Care experts to add your new product to your account.

To register a mobile device, you will need the IMEI, Serial number and model code of the product. If you are registering other products like tablets, smartwatches, monitors, TVs, fridges or washing machines you will only need the serial number and model code.

For more information on locating product details, check out our page Find the Model Number and serial number of your Samsung Product.

Please Note: This guide is designed for Australian variant devices, if you have an international device and require further support click here to reach out to your Samsung Subsidiary.

1 Head to Samsung Support then click on > Product Registration

2 Click on Go to my Page

3 Sign into your Samsung Account

Note: If you do not already have a Samsung Account, check the page on How to Create a Samsung Account.

4 Click on My Products

5 Scroll down the screen and select Register

6 Click on Enter Serial Number or IMEI

7 Type in the IMEI or Serial Number then click on Check

Note: Check the page How to find the Model number and Serial Number to locate these details on your product.

8 Then click on Confirm

9 Once the product has been registered you will be able to view it within My Products

1 Launch the Samsung Members app

Note: You will need to sign into your Samsung Account to register any of your Samsung Products through Samsung Members. If you do not have a Samsung Account or are unsure of your Username/Password, head to the Samsung Account Login page to locate/ create your account.

2 Tap on Get Help

3 Select a + Add

4 Select how you would like to register your product

5 Tap on the Product type

6 Add in your Purchase date and Proof of purchase, the select Register

Enter in the product details then select Continue

7 Once the product has been registered you will be able to view within My Products

Once the product has been registered you will be able to view within your My Products page

Check, Repair or Upgrade

*Check Galaxy is only accessible via Samsung Members App on Galaxy Smartphones
*Consult with our Expert Agents to Repair or Upgrade

Check Galaxy

Consult

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7

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Call

8am-8pm AEST / 7days a week
For general enquires and technical support
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1300 362 603
1300 425 299 (GALAXY)
+6128 293 5712(For Support while Overseas)

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Find a support centre Request for Mobile Repair

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.

Samsung online store

Join Members Community

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away

Ask the Community Using Samsung Members

Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454