You can use a level tool to check if your washer is levelled properly, and adjust it if needed. Follow our guide How do I level my washing machine to learn how to do so.

Samsung recommends a standpipe 60-90cm or 90-100cm high. Make sure the drain hose/drain system has no clogs or kinks. Check that the drain hose is not frozen or clogged, and that it is positioned correctly depending on the connection type*.

*For more information, the full installation instructions are available in your User Manual

Clean the pump filter periodically and drain it to improve cleaning performance and help prevent odours. A clogged pump filter reduces the effectiveness of the draining system.

*Only select top load models will have a pump filter, with no draining hose provisions. You will need to request service if you would like to have the filter checked and cleaned.

The washer should drain at the beginning of the test cycle.