Prevent Leakage from the Refrigerator Water Filter
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Most Samsung fridges now come with a handy water dispenser. The water dispenser also comes with a water filter to maintain great quality drinking water. If the water filter hasn't been installed properly or your fridge isn't levelled, you may find that your water filter will leak. Below are instructions for checking the water filter for leaks.
Firstly, there are some tips to run through so that you only have to install your water filter once and not worry about any water leakage issues.
- Only use Samsung or approved water filters.
- Do not block the air vents.
- When removing the water filter, ensure to pull the filter straight out while removing to prevent any damage.
If you feel that there is still leakage after the trying the steps below, you can also check the dispenser. In the case that leakage continues after checking dispenser, you can check the water line. If the leakage is due to the water line, you will need to contact the installer of the water line. Samsung takes NO responsibility for the water line installation.
Checking the water filter for leaks
● No matter the location and/or design of your water filter, please make sure that it is securely locked in place or else water leakage may occur.
● If it is at the upper right side of your refrigerator, remove the upper glass shelf from the refrigerator so you can get to the filter easily.
● If it is between the crisper drawers, there may be a filter cover (depending on the model) you will need to open before reaching the filter.
● If it is located behind the fridge, pull the fridge out and reach to the back of the fridge.
Note: If the O ring is lost or damaged, you can purchase a replacement water filter here.
Note: The image above is for demonstrations purposes, as designs can differ depending on your refrigerator model. To check the water filter specific to your model, please refer to your enclosed user manual.
Please be advised that any time the water filter is replaced, flush at least two litres of water before drinking or using the water dispenser.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.