Autofill Water Jug Does Not Fill

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

The Autofill water feature on selected Samsung fridges allows you not only water, but add fruit and tea infusions in the water jug.

If you find that your Autofill water jug does not fill, you can try the self-troubleshooting steps below first before choosing to contact a technician for further support.

RF7000A fridge

Note:

  • An alert message appears on the control panel if there is a leak. 
  • In case of a leak, open the rubber cap underneath the water jug compartment so that the leaked water drains. 

Troubleshooting

1 Check the water line connection.

Dispense water from the water dispenser to ensure that the water line is connected. If your water line is not connected properly, water will not dispense.
2 Dry the exterior of the water jug and the fridge's autofill compartment.

The autofill compartment contains a water level sensor which needs to be wiped dry and clean. Then, assemble and place the water jug back into its fridge compartment.


• If the front side (indicated below) of the water jug has too much moisture, the water pitcher may not fill completely.
Dry the moisture around the water jug
3 Ensure the water jug fits in the holder correctly and securely.
Ensure water jug is placed in corectly
4 Check that the Autofill Setting is switched On.


• On regular fridges: Touch and hold 'Auto Water Fill' on the control panel until ON lights up. On some models, this is a secondary function of the Fridge button and is called Autofill Pitcher (3 sec). To activate it, just touch and hold the Fridge button for 3 seconds.

• On Family Hub fridges: Enable the Auto Water Fill feature using the Family Hub's panel. Tap 'Apps', and then tap 'Fridge Manager'. Tap 'Fridge Settings', and then tap 'Auto Water Fill'.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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