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How to submit a claim
To activate any on of the above offers during the Redemption Period, Eligible Claimants must:
1. Retain proof of purchase of the Participating Product; and
2. Redeem the Offer before the end of the Redemption Period (i.e. within 12 months from date of purchase of the Participating Product).
Please visit your nearest Samsung Service Center or Contact Us for support in making a claim. Please have the IMEI number of your Galaxy Z available to claim. (Dial *#06# to get this on the screen).
Eligible Claimants who seek to redeem the Offer outside of the Redemption Period will not be accepted and will be charged for customer induced screen repair costs.