Conscious Service
Stay longer with Samsung Customer Service
Conscious Repairs
We strive to reduce electronic waste by replacing only the parts that are required.
● Where possible, we try to repair Samsung TVs and smartphones in a conscious way by using specific components instead of entire assembly modules.
● By replacing only the defective part in a product, we do our part to help reduce the amount of e-waste that is discarded.
● We are dedicated to offering various options for you to repair your products and to help extend their life.
Please Note: This service is only available for specific smartphone and TV types. You may visit Screen Repair Pricing for more details, or contact our Chat Support or technical experts on 1300 362 603.
Recycling Old Devices
Drop-off your old mobile devices to our collection points for recycling
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off at the collection boxes.
● We will deliver them to third-party recycling companies so that we can help you take care of the last step in the product lifecycle to help make this world a better place.
Please note: This is available for small Samsung products such as smartphones and wearable devices.
Conscious Packaging
Customers will receive their repaired products in reusable packaging.
● Instead of using a fancy, good-looking package for a repaired product, we'll use packages that are made from FSC certified sources*.
*We have partnerships with suppliers who provide us with materials which are certified by the Forest Stewardship Council (FSC). The FSC develops standards for responsible forestry management.
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Apps & Services Customer Support
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
