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Samsung Account Sign-in Error

Last Update date : Feb 01. 2024

Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Occasionally you may encounter an issue that prevents you from signing into your Samsung Account. Below, find out what to do if this unlikely scenario happens.

View of the Samsung account sign in screen with an error symbol.

If you cannot sign in, first check to make sure your Android™ version and Samsung account version is up to date.

1 If you encounter an error message such as "An error occurred during an SSL connection" or "Sign in failed due to difference between current time and device", check the date and time settings on your device. For security reasons, Samsung accounts require the date and time settings to match the actual date and time.

2 If you still have problems signing in, please contact Customer Support on the Samsung Account official website. Select the Contact us option and explain which error message you received.

Our engineers may also need you to provide your device log to help resolve an issue. Here is how to find the log:

Change the phone's debug mode to High or Mid:

1 Execute your Phone.

2 Type *#9900# into the phone number field.

3 Go to Debug level and select High (If high does not exist, press MID). After you change the Debug level, the phone will automatically reboot.

Raising an Error Report

You can also raise an error report by obtaining logs from your phone and sending it to our engineers for further investigation.

For steps on raising an error report, please click here.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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