Common Questions for the Samsung Free App

Last Update date : Feb 15. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

View of the Samsung Free main screen with tabs.

Please see below for some commonly asked questions regarding the different tabs of the Samsung Free app.

Can I change the font size for my news feed in the Read tab?

Yes, you can change the font size. However, if you change the font size, you must change all the font sizes on your device. To do this, run Settings and go to the “Display” option. On this menu, you can change the font size by tapping the “Font size and style” option.

Can I choose which news outlets can send me articles?

The Read tab operates as a logic that provides news from a variety of media outlets in partnership with news partners. Please note that depending on the above mode of operation, there is no option to choose to expose only the news of certain media outlets and journalists.

Can I see news for other countries/in other languages?

Yes, you can. If you want to select other countries or languages, follow the steps:

1 Open your Read tab and tap the globe icon in the upper right corner the right top of the screen.
2 Choose the language and region that you want to see on your Read tab’s main screen.

Note:

  • Samsung Free is communicating with our partners to ensure that there is no bias in the article, and we are monitoring it as well.

Some games are either outdated or offer no fun. What can I do?

Game content in the Play tab provides html-based instant games that can be used without separate download, so we may not be able to provide you with all the games you want.

We are striving to provide more diverse content, so we ask for your attention and use in the future.

What can I do if I cannot see the Play tab?

If you cannot see the Play tab, try to restart or update your Samsung Free app. If the error persists, write to the app following these steps.

1 On the top right of the screen, tap on more options icon.
2 Select “Settings” option.
3 Leave feedback in the “Contact Us” option.

My game does not load; it is stuck at 99%. What can I do?

For the purpose of determining the cause and fixing the developer's bugs, please leave an inquiry with a log file attached and we will be happy to help you quickly.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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