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Congratulations, your estimated trade-in discount has been applied.
* Values will vary based on model and condition of trade-in. T&Cs apply.
The device you are trading in is more valuable than the phone you are buying. Unfortunately we cannot credit you the excess value, so please remove the trade in device, or change the device you are purchasing
The trade-in value for this device exceeds the value of the item being purchased. This transaction cannot proceed. Please remove the and consider an alternative model of higher value
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2.*Image simulated for illustration purposes.
*UL logo certification measurements are calculated according to the weight of the case.
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* Network : The bandwidths supported by the device may vary depending on the region or service provider.
* Battery: Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.
* User Available Memory: Actual user memory will vary depending on the operator and may change after software upgrades are performed.
** To learn how you can help protect yourself online while using compatible Samsung devices, click here
‡ Samsung Finance by Glow: Purchases over $250, at 0% interest for 12, 24 months or 9.9% p.a interest rate (APR) for 36 months with monthly repayments for purchases over $1,666.67. Upfront payment amount and monthly payments required. Late payment fees apply. Only available for purchase of selected items from the Samsung Online Store by Australian residents who meet eligibility criteria, consent to an income level assessment and credit check with a Credit Reporting Bureau. Samsung Finance is provided by our trusted partner, Glow Financial Service (Australia) Pty Ltd (Glow) (ACN 668 894 504) Australian Credit Licence 552067. Glow handles your repayments and pays Samsung directly for your purchases (no money is credited to your personal bank account). Learn more
Latitude Finance: Approved customers only. Minimum spend applies. Equal monthly payments required. T&Cs, fees and charges apply. Exclusions may apply. Available on participating Latitude credit cards only. If there is an outstanding balance after the interest free period ends, interest will be charged at the Expired Promotional Purchase Rate currently 29.99% p.a. (subject to change). Account service fee per month applies (subject to change). Interest may also apply to other credit card transactions or if you do not comply with the T&C’s. Conditions of use set out the T&C’s of the Latitude Gem Visa credit card. Credit is provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145. Learn more
Afterpay allows you to pay for your purchase over 4 installments due every 2 weeks. For purchases up to $3,000 only. Advertised amount subject to approval by Afterpay. Learn more
PayPal Pay in 4 offers no interest and no late fees. You can divide your eligible purchases between $30 - $2,000 into 4 interest-free instalments. The first payment at checkout, then three repayments, one every two weeks. Learn more
* The S25+ Clear Case contains a minimum of 1% bio-based content. Independently verified by UL Solutions in accordance with Environmental Claim Validation Procedure (ECVP) 9798, Biobased Content Edition, dated 18 October 2023.
Now you can get an innovative 5G smartphone and be eligible for an exclusive 5G SIM offer from Telstra
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Trade-in your Existing Device
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How it works?
Trade-In Device
Select the eligible device you wish to trade-in from the drop down list and receive an estimated trade-in value.
Device condition
Indicate the condition of your Existing Device, and confirm your identity and the applicable Security Charge by answering a few questions.
Redeem your trade-in value
Your trade-in value and any applicable trade-up bonus credit is applied to your cart.
Return your old device
You will be sent an email with an eParcel label and instructions on how to send in your device. You must send in your device once you receive your New Samsung Device within the timeframe advised to you.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Care+ Subscribers only: If you are a Samsung Care+ subscriber and have completed a Good Working Order Value Trade-In Request, you must return your Registered Device within fourteen (14) days of receiving your New Samsung Device. A Device Non-Return Fee will be charged if you have not returned your Registered Device within fourteen (14) days. The Device Non-Return Fee and any other applicable fees will be processed by our third-party provider, Asurion.”
Select the eligible device you wish to trade-in from the drop down list and receive an estimated trade-in value. You can trade-in up to 2 eligible devices.
Device condition
Indicate the condition of your Existing Device, and confirm your identity and the applicable Security Charge by answering a few questions.
Redeem your trade-in value
Your trade-in value and any applicable trade-up bonus credit is applied to your cart.
Return your old device
You will be sent an email with an eParcel label and instructions on how to send in your device. You must send in your device once you receive your New Samsung Device within the timeframe advised to you.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Care+ Subscribers only: If you are a Samsung Care+ subscriber and have completed a Good Working Order Value Trade-In Request, you must return your Registered Device within fourteen (14) days of receiving your New Samsung Device. A Device Non-Return Fee will be charged if you have not returned your Registered Device within fourteen (14) days. The Device Non-Return Fee and any other applicable fees will be processed by our third-party provider, Asurion.”
Your trade-in value and any applicable trade-up bonus credit is applied to your cart.
Return your old device
You will be sent an email with an eParcel label and instructions on how to send in your device. You must send in your device once you receive your New Samsung Device within the timeframe advised to you.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Care+ Subscribers only: If you are a Samsung Care+ subscriber and have completed a Good Working Order Value Trade-In Request, you must return your Registered Device within fourteen (14) days of receiving your New Samsung Device. A Device Non-Return Fee will be charged if you have not returned your Registered Device within fourteen (14) days. The Device Non-Return Fee and any other applicable fees will be processed by our third-party provider, Asurion.”
Last step, Is your phone in good condition?
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Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Success! Your estimated trade-in value has been applied.
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Estimated trade-in value
*$0 value devices cannot be traded-in. Indicated Estimated price does not include any overtrade bonus amounts.
Confirm Terms and Conditions
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Authorization failed. Please check that you have sufficient funds in your account and try again.
What next?
Grade your device
We will ask you some simple questions on the condition of the device you are trading in. Don’t stress if you are not sure, we will confirm the device’s condition when you send it in, but please answer as honestly as you can.
Purchase your new device
Purchase your New Samsung Device through Samsung.com with your trade-in credit. Upon confirmation, a Security Charge (being an amount equal to the Estimated trade-in value received for the trade-in device) will be placed on your account which will be refunded to you once you have returned your Existing Device when you receive your New Samsung Device.
Tell us about yourself
Confirm your identity and details by answering a few questions.
Purchase your new device
Purchase your New Samsung Device through Samsung.com with your trade-in credit. Upon confirmation, a Security Charge (being an amount equal to the Estimated trade-in value received for the trade-in device) will be placed on your account which will be refunded to you once you have returned your Existing Device when you receive your New Samsung Device.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion.
Please ensure that you back up any personal information, photos, files and other data which you have stored on the Existing Device, and remove the sim card and memory cards before providing the Existing Device to us. Samsung will not be responsible for any loss, recovery or compromise of data, software, programs or other information contained on your Existing Device.
Samsung Care+ Subscribers only: If you are a Samsung Care+ subscriber and have completed a Good Working Order Value Trade-In Request, you must return your Registered Device within fourteen (14) days of receiving your New Samsung Device. A Device Non-Return Fee will be charged if you have not returned your Registered Device within fourteen (14) days. The Device Non-Return Fee and any other applicable fees will be processed by our third-party provider, Asurion.”