About Samsung POS
Samsung POS is a highly secure, easy to setup and cost-effective solution
that will give your business the flexibility to accept contactless payments from virtually any location.
Step 1
Sign up to a merchant account
To get started, sign up for a merchant account with our partner Quest Payment Systems. Customers are required to have an ABN.
Samsung POS has been approved for use by Australian payments regulator AusPayNet, Visa, Mastercard, eftpos and American Express. NFC enabled Samsung phone or tablet required. Internet connection required. Initial setup fee and merchant fees apply. In most cases, your application for a merchant facility will be approved, and you will receive your welcome email within 48 hrs (or 2 working days).
Step 2
Download the Samsung POS app
Once your application has been accepted, download the app and configure it for use.
Samsung POS has been approved for use by Australian payments regulator AusPayNet, Visa, Mastercard, eftpos and American Express. NFC enabled Samsung phone or tablet required. Internet connection required. Initial setup fee and merchant fees apply. In most cases, your application for a merchant facility will be approved, and you will receive your welcome email within 48 hrs (or 2 working days).
Step 3
Start taking payments
Simply tap a card or digital wallet on the back of your NFC enabled Samsung phone or tablet. For high value transactions, customers input their PIN onto the screen.
Samsung POS has been approved for use by Australian payments regulator AusPayNet, Visa, Mastercard, eftpos and American Express. NFC enabled Samsung phone or tablet required. Internet connection required. Initial setup fee and merchant fees apply. In most cases, your application for a merchant facility will be approved, and you will receive your welcome email within 48 hrs (or 2 working days).
Works in 3 easy steps
1. Enter the payment amount
Create an invoice, select your pre-entered items or simply enter the purchase amount.
2. Accept payment
Accept payment by tapping a card or digital wallet onto the back of your eligible smartphone or tablet - no additional hardware required. For high value transactions, customers input their PIN onto the screen.
3. Send a receipt and receive your funds
Once payment is approved, issue a receipt via SMS or email. Funds will typically be deposited into your nominated bank account the next business day. For full details view the Fee Schedule.
Watch how it works
Everything you need, in one app
Secure
solution
Solution approved for use by Australia's payment regulator, AusPayNet and card schemes (Visa, Mastercard, eftpos and American Express)
Integrated POS
and payment solution
Build orders, accept payments and issue receipts, all from the Samsung POS app.
Create quotes & invoices
Set up product lists
Easily send job quotes and invoices straight from the Samsung POS app. Pre-enter your products and services to quickly select the sale amount and take payment.
Accounting
integration
Seamless data integration with Xero.
Multi-User
Login
Easily rollout to your team members who can be taking payments within minutes
.
Made just for you
Gig Economy
Workers
Take your store with you, and accept payments regardless of where you are.
Trades
Workers
Take card payments on the go, wherever your customers are.
Mobile
Workforce
No matter where you teach, accept payments.
Market Stall
Owners
Wherever your stall goes, set up your inventory and take payments with ease.
Pricing
No hidden costs. No monthly rental fees. No long-term contract.
Establishment fee (one off) - $29
Establishment fee will be direct debited from your bank account upon establishment of your merchant facility.
Merchant Service Fee – 1.79% for each transaction (excluding American Express)
Merchant facility is provided by Quest Payment Systems.
All prices shown are inclusive of GST.
For any other associated charges, please see the Fee Schedule.
Contact
Samsung POS app inquiries managed by Quest Payment Systems
Support Phone:
1300 726 767 or 1300 SAMPOS
Support Email:
samsungsupport@questps.com.au
Support Web:
samsung-help.questps.com.au
Hours of Operation:
9am - 6pm (AEST) Mon to Fri
10am - 5pm (AEST) Sat and Sun
Samsung POS device inquiries managed by Samsung customer service
Samsung device customer service inquiries, please contact 1300 362 603
Supported devices
Galaxy Fold / Flip
- Galaxy Z Flip 3 5G [SM-F711B]
- Galaxy Z Fold2 5G [SM-F916B]
- Galaxy Z Fold 3 [SM-F926B]
- Galaxy Z Flip [SM-F700F]
- Galaxy Z Flip 5G [SM-F707B]
- Galaxy Fold [SM-F900F]
Galaxy Note
- Galaxy Note9 [SM-N960F]
- Galaxy Note 10 [SM-N970F]
- Galaxy Note10+ [SM-N975F]
- Galaxy Note 20 Ultra [SM-N985F]
- Galaxy Note 20 Ultra 5G [SM-N986B]
Galaxy XCOVER
- Galaxy XCOVER 4S [SM-G398FN]
- Galaxy XCover 5 [SM-G525F]
- Galaxy Xcover Pro [SM-G715FN]
Galaxy Tab
- Galaxy Tab Active Pro WiFi [SM-T540]
- Galaxy Tab Active Pro 4G [SM-T545]
- Galaxy Tab Active3 Wi-Fi [SM-T570]
- Galaxy Tab Active3 LTE [SM-T575]
Galaxy S
- Galaxy S20 FE [SM-G780G]
- Galaxy S8 [SM-G950F]
- Galaxy S9 [SM-G960F]
- Galaxy S9+ [SM-G965F]
- Galaxy S10e [SM-G970F]
- Galaxy S10 [SM-G973F]
- Galaxy S20 [SM-G980F]
- Galaxy S20 5G [SM-G981B]
- Galaxy S20+ [SM-G986B]
- Galaxy S20 Ultra 5G [SM-G988B]
- Galaxy S21 FE [SM-G990E]
- Galaxy S21 5G [SM-G991B]
- Galaxy S21+ 5G [SM-G996B]
- Galaxy S21 Ultra 5G [SM-G998B]
- Galaxy S22 [SM-S901E]
- Galaxy S22+ [SM-S906E]
- Galaxy S22 Ultra [SM-S908E]
Galaxy A
- Galaxy A20 [SM-A205YN]
- Galaxy A31 [SM-A315G]
- Galaxy A32 [SM-A325F]
- Galaxy A32 5G [SM-A326B]
- Galaxy A33 5G [SM-A336E]
- Galaxy A42 5G [SM-A426B]
- Galaxy A51 [SM-A515F]
- Galaxy A52 [SM-A525F]
- Galaxy A52 5G [SM-A526B]
- Galaxy A52s 5G [SM-A528B]
- Galaxy A53 5G [SM-A536E]
- Galaxy A8 [SM-A530F]
- Galaxy A71 [SM-A715F]
- Galaxy A71 5G [SM-A716B]
- Galaxy A72 [SM-A725F]
- Galaxy A73 5G [SM-A736B]
Frequently Asked Questions
Overview
-
Who is Quest Payment Services?Samsung has collaborated with Quest to launch Quest’s mobile point of sale solution, Samsung POS. Quest provides the merchant services facility which customers must sign up to in order to gain access to Samsung POS.
Quest is an Australian owned payments technology company which has over 30 years experience in providing a wide range of payments solutions to small, medium and large customers both in Australia and overseas. For more information on Quest, go to: https://www.questpaymentsystems.com/ -
How long will it take for my merchant account to be approved?To create your merchant account Quest need to follow some regulatory processes. In most cases, your application for a merchant facility will be approved and you will receive a welcome email within 48 hrs (or 2 working days). If application involves a trust the approval process will be longer.
-
Can funds be deposited into any bank account?Your funds can be deposited into any Australian bank account. The bank account is nominated in the merchant account sign up process.
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How quickly are funds deposited into the bank account?For Card Payments, Settlement typically occurs next (1) business days after the original transaction was processed (T+1).
-
Are the funds deposited in full or net of fees?Funds are deposited net of fees.
-
Are the funds deposited in bulk (from a full day’s takings) or individually (one deposit for each payment)?The funds deposited to your account will be delivered as a bulk payment.
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How are fees paid?Transaction fees will be deducted before funds are settled to your nominated account. Any other fees will be direct debited from the nominated bank account.
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Is it possible to have revenue paid into one bank account and have fees taken from a different bank account?No, this is not possible. Bank deposits and fees are taken from the same bank account.
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Is the standard charge of 1.79% for all card types? Does this fee remain for American Express payments as well?The fee of 1.79% applies to Visa, Mastercard and eftpos cards. For American Express cards you need to set up a merchant facility directly with American Express. This can be done at https://www.americanexpress.com/en-au/business/merchant/apply-accept/. American Express charges are set and billed directly by them.
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Can I surcharge customers for the fee? If so, how do I do this?This function is not currently available. This is a function we hope to add in the future.
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Can Samsung get access to my transactional or customer data?No, Samsung does not have access to transaction or customer data, unless you have expressly opted-in to receiving marketing communications from Samsung during the sign up process. Unless you have opted-in, only Quest can access your data, as provider of your merchant facility. For more information on how Quest uses data please view the Privacy Policy https://www.questpaymentsystems.com/quest-privacy-policy.html
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Do you need an internet connection to take a payment, or can you take payments offline?To take payments you need an internet or cellular (e.g. 4G) connection. This can be via a SIM card or using wi-fi. You cannot take payments offline.
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How do I process a refund?You can process a refund by pressing the refund button on the Paid tab. This button is on the bottom right corner of the screen. If you want to process a refund and link it to a paid invoice or sale, navigate to the Paid tab, tap the relevant invoice or sale and then tap the overflow button in the bottom right corner, selecting the Refund option.
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Where is the NFC antenna located on a Samsung smartphoneFor the majority of Samsung smartphones, the NFC antenna is located in the middle on the back of the phone.
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What tips can you provide to help me seamlessly take payments on a Samsung smartphone?In order to get the best ‘payment tap’ experience, you need to connect the NFC antenna on the back of your Samsung device to the NFC antenna of the physical payment card / digital wallet.
Receiving device
- • For the majority of Samsung smartphones, the NFC antenna is located in the middle on the back of the phone – so the cards or digital wallets need to be tapped there
- • For the majority of payment cards, the antenna is in the middle of the card. Note the NFC antenna is not housed in the chip you can see on the card.
- • For digital wallets on smartphones, the position of the NFC antenna changes. On Apple phones, the NFC antenna is generally located at the top of the back of the device. For Samsung phones, the NFC antenna is generally located in the middle on the back of the device
Payment device
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Where can I find the full list of Samsung POS application FAQs?Find all the FAQs at https://samsung-help.questps.com.au/faq/
* Requires NFC enabled Samsung phone or tablet. Not all payment types accepted. Internet connection required. Initial setup fee and merchant fees apply
