Service Chat
We're here to help you
Welcome to Samsung Support
📞 Phone Support Hours
East Africa:Available: Monday to Friday, 08:00 – 17:00(GMT+2)
Closed: Saturdays & Sundays, 25 & 26 December and 1 January
West Africa:Available: Monday to Friday, 09:00 – 18:00 (GMT +2)
Closed: Saturdays & Sundays, 25 & 26 December and 1 January
Contact UsProduct Support
Get help, find answers, download drivers, manuals and more.
How to find model code
Need some help locating your model number? Select your product
from the menus below and we'll show you where your number is.
- Type
- Sub Type
- Category
Topics
Samsung Service Online
Chat to Samsung Agent
![Chat to Samsung Agent]()
![Chat to Samsung Agent]()
Let our capable Samsung agents help you to find a online service solution
Warranty Checker
![]()
![]()
Samsung warranty checker offer self service to check if your product is active
Find a Service Centre nearby
![Find a Service Centre nearby]()
![Find a Service Centre nearby]()
Samsung service centers around Africa Can help you with anything, from a cracked screen to software upgrades. Visit your nearest Samsung service center or give us a call today
Remote Support
![Remote Support]()
![Remote Support]()
Enables one of our specially trained technicians to remotely view & control your Samsung TV and smartphone to directly help you with your product.
Maintenance Mode
![Maitenance mode]()
![Maitenance mode]()
How to use Galaxy Maintenance mode to secure your device when a repair is in progress.
Find additional info
Galaxy Z Premier Service
![Galaxy Z Premier Service]()
![Galaxy Z Premier Service]()
Your Galaxy Z Flip comes with specialized customer care services designed to deliver the best possible foldable experience to our valued customers.
Printer Service History Transfer to HP (Printer only)
![Printer Service History Transfer to HP (Printer only)]()
![Printer Service History Transfer to HP (Printer only)]()
In order to maintain a high standard of service continuity for customers, we have decided to sell our printing business to the US-based HP Inc.
Data Transfer Guide (Smart Switch)
![Data Transfer Guide (Smart Switch)]()
![Data Transfer Guide (Smart Switch)]()
Gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.
Smart View
![Smart View]()
![Smart View]()
Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.
Remote Support
![Remote Support]()
![Remote Support]()
Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, slove issues and optimise performance.
Samsung Notebook International Warranty
![Samsung Notebook International Warranty]()
![Samsung Notebook International Warranty]()
Get your Notebook serviced in overseas countries.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Back up & Restore data
![back up and restore icon]()
![back up and restore icon]()
Find out the various ways to backup and restore data on your Galaxy device.
