All solutions for Apps & Services
- How to use the device How to add my Samsung Soundbar to the SmartThings app?
- How to use How to use Priority mode in the Game Booster app
- Security/Privacy Why can’t I see installed game icons on the Home/Apps screen?
- How to use the device How do I recalibrate the Galaxy Watch?
- Get Started How to create a Samsung account
- Security/Privacy Why do I get an error when signing into my Samsung account?
- Login How can I find my ID or password if I forget it
- General Problems you may experience when transferring from Android using Smart Switch
- Settings How to change your Samsung account country or region
- Backup/Restore How to use Google One to back up your Galaxy phone’s data
- How to use the device Invite members using the SmartThings app
- How to use the device Use Routines in SmartThings
- How to use the device Set up the SmartThings app on your phone
- How to use the device Control your TV and Soundbar using Bixby, Google Home or Alexa
- Galaxy SmartTag Use the Samsung Galaxy SmartTag and SmartTag+
- SmartTings Find Use SmartThings Find with the SmartThings App
- How to use the device Add and manage devices and appliances in SmartThings
- How to use the device How to add my TV to the SmartThings app?
- How to use the device What to do if the TV that was registered on the SmartThings app disappears?
- How to use the device How to fix the disconnection between my TV and SmartThings app?
- How to use the device What to do when the SmartThings app fails to add my TV?
- Connecting the device My Samsung TV is connected to SmartThings but appears offline when I power off the TV
- Connecting the device Connect devices connected to other services (Google Home, Alexa) to the SmartThings App
- Connecting the device Connecting Bluetooth devices to your phone with SmartThings
- Connecting the device Unable to register a Samsung appliance to SmartThings
- Connecting the device What devices are supported by SmartThings?
- Galaxy SmartTag About the Galaxy SmartTag+
- Connecting the device Devices connected to my SmartThings hub appear offline
- Connecting the device Unable to control or see devices registered in the SmartThings app
- Connecting the device Unable to register/connect to a Bluetooth device in the SmartThings app
- Connecting the device Some of my online devices appear offline in the SmartThings hub
- Galaxy SmartTag Connect my Galaxy SmartTag with my smartphone
- How to use the device How to register my device on the SmartThings when it says it is already connected
- How to use the device How to change the owner of a device registered on the SmartThings app
- How to use the device How to install and use the SmartThings app on my iPhone
- How to use the device I am not receiving notifications from devices registered on the SmartThings app
- SmartTings Find Manage locations and rooms in the SmartThings app
- SmartTings Find Know if SmartThings data remain after a factory reset on my smartphone
- SmartTings Find A device I’ve sold or handed in is still visible on SmartThings Find
- SmartTings Find How to use Find Using Camera to find my Galaxy SmartTag+
- SmartTings Find How to add a family member’s smartphone to SmartThings Find
- SmartTings Find How to find a registered device or update the location in SmartThings Find
- SmartTings Find Know when a device registered on SmartThings Find is classified as lost
- SmartTings Find Use SmartThings on your Windows 10 and 11 PC
- SmartThings for WATCH About SmartThings for the Galaxy Watch
- SmartThings for WATCH About SmartThings for Watch
- SmartThings Life How to register home appliances in the SmartThings app
- SmartThings Life Features of the SmartThings services
- How to use the device Discover a new perspective with Bixby Vision
- How to use the device How to use Bixby Vision
- Get Started Download the latest version of Bixby Vision
- Others How Bixby Vision can support the visually impaired
- Others How to activate Bixby Vision for accessibility
- Settings The languages Bixby Vision translation feature supports
- How to use the device Know more about the Game Booster app
- How to use How to update the Game Booster app and check the version
- How to use the device How to use Performance monitor in the Game Booster app
- How to use the device How to use Touch protection in the Game Booster app
- How to use the device How to take screenshots and recordings in the Game Booster app
- How to use the device How to use the pop-up panel during games
- Get Started What is Gaming Hub?
- How to use the device Learn how to use Gaming Hub
- How to use How to check and update the Gaming Hub version
- Settings How can I change game optimization settings?
- How to use What are the PENUP Community guidelines?
- How to use What can I do if I discover inappropriate content on PENUP app?
- How to use the device How to Solve an Error in the PENUP App
- How to use How to delete the PENUP application or withdraw membership
- How to use Where to find and update your version of PENUP
- Enquiry about features Tell me more about the features provided in PENUP
- How to use the device Lost recovery phrase for your wallet in the Samsung Blockchain Keystore
- Backup/Restore How to create a backup of the recovery phrase on the Samsung Blockchain Keystore
- Backup/Restore Can I restore a wallet after removing the private key?
- Others How to add coins and tokens to my Samsung Blockchain Wallet
- ECG app Feature How to send virtual assets
- Security What to do if your wallet has been compromised
- Get Started How to ask questions about the app
- How to use Know more about Samsung Flow
- Settings How often do I have to make calibration?
- Enquiry about features How can I make suggestions and request changes to the Samsung Internet app?
- How to use How to block Samsung Internet ads
- Samsung Cloud Web Use Samsung Internet in a strong private and secure environment
- Settings How can I change the default position of the menu in the Samsung Internet app?
- Delete How to delete Samsung Kids
- Get Started How can I add or delete apps in Samsung Kids?
- How to use Know more about the native apps of Samsung Kids
- How to use the device Know more about Samsung Rewards
- How to use Check your Samsung Rewards status
- Others How much is one Rewards point worth?
- Rewards Redeem your Samsung Rewards Points
- How to use the device Continue watching videos after leaving Samsung TV Plus
- How to use the device How to set reminders in Samsung TV Plus
- How to use the device How to change the live program guide style
- Sync How viewing record sync works in Samsung TV Plus
- How to use What to do when an error occurs in Samsung TV Plus
- How to use the device Know more about Bixby Voice
- Get Started How to activate Bixby Voice
- Delete How to delete your Bixby Voice account
- Samsung Cloud Web Warnings on the transaction details page of the Samsung Blockchain Wallet
- General What is SmartThings Find (Find My Mobile)?
- Settings What is Block during game in Game Booster?
- Enquiry about features Why have I not received a new mission from Creature collection?
- How to use the device How can I import my existing wallet?
- Security What should I do if I forget my PIN/fingerprint?
- Backup/Restore Can I change my Recovery Phrase in Samsung Blockchain Keystore?
- Delete How to delete Samsung Blockchain Keystore service account
- General What can I do with Samsung Blockchain Keystore?
- How to use the device How do I refresh my virtual wallet?
- ECG app Feature How can I receive virtual assets?
- How to use How to use Samsung Cloud
- Connecting the device How can I connect my tablet to my PC?
- How to use the device Using Samsung Health Monitor Overseas
- Sync How can I synchronize the Samsung Health Monitor data to Samsung Health?
- How to use the device Things you need to know before using the Blood Pressure app
- Security/Privacy What should I do if Samsung Health Monitor is not measuring accurately?
- How to use How can I enrol in Samsung Rewards?
- Rewards Samsung Rewards account policy
- Settings How to change the Bixby Voice language
- Cancellation and refund How do I cancel a subscription in Galaxy Store?
- Payment How to check my purchase history and update apps in the Galaxy Store
- How to use How do I enable push notifications from Galaxy Store?
- Enquiry about features Do I need a Samsung account to download an App?
- How to use the device How to solve an error when downloading an app from Galaxy Store
- Manage my digital assets Why didn't I receive the in-app item after payment?
- Cancellation and refund Can I get a refund for an app or in-app item?
- Others How do I register and use coupons in Galaxy Store?
- General What is Galaxy Themes?
- How to use How can I check and update purchased themes?
- Others What changes are applied with Galaxy Themes?
- How to use How do I receive discount information for Galaxy Themes?
- How to use Do I need a Samsung account to download a theme?
- How to use the device How do I publish Galaxy Themes?
- How to use How do I fix an error when downloading content from Galaxy Themes?
- Protection Plan Can I get a refund for a Galaxy Theme?
- How to use How do I register and use coupons in Galaxy Themes?
- How to use the device How to use the shortcuts
- How to use How can I contact Samsung to ask about Game Booster?
- Know more about the features of the Game Launcher app
- How to use the device How to Delete and Add Apps in Gaming Hub
- How to use Why can't I hear any game sound?
- How to use the device Know more about the PENUP app
- How to use How to check your drafts on the PENUP app
- How to use What is a Samsung account?
- Samsung Cloud Web What is Two-step verification?
- Getting Started What is sign in with Google?
- Samsung Cloud Web What to do if an unknown sign in or hacking attempt is found
- Samsung Cloud Web How can I remove my private key from Samsung Blockchain Keystore?
- Sync What kind of service is Sync?
- Connecting the device How to connect your smartphone to a PC or tablet with Samsung Flow
- Enquiry about features Know more about the features provided by Samsung Flow
- How to use How to check and update your version of Samsung Health
- Blood Pressure Feature How should the ECG readings from Samsung’s Health Monitor be used?
- Blood Pressure Feature The EGC measure is displaying different results on the Watch
- Enquiry about features Users restricted from the ECG feature
- How to use the device Problems with Samsung Health Monitor installation
- How to use the device Know more about Samsung Internet
- Get Started Install or update Samsung Internet
- General What is Samsung Kids?
- How to use the device How to use Samsung Kids
- How to use How to check and update my version of Samsung Kids
- Samsung Cloud Web How to create a new PIN in Samsung Kids
- Security What Parental controls are available in Samsung Kids?
- Functions Can I change the song or the album name in Samsung Music?
- Others Difference between Play all songs and Play selected song
- Getting Started What is Samsung Pass?
- Enquiry about features What features are available with Samsung Pass?
- Enquiry about features What are the main features of Samsung Pay?
- Getting Started How to set up Samsung Pay
- How to use the device How can I add my credit/debit cards to Samsung Pay?
- How to use the device How can I manage my pay tab cards in Samsung Pay?
- Security How secure is Samsung Pay?
- Others How can I manage Samsung Pay if my smartphone or watch is missing?
- How to use the device How to earn Points in Samsung Rewards
- How to use Expiration time of Samsung Rewards Points
- How to use the device How to share the content I am watching with other users
- How to use the device How can I add a credit/debit card to Samsung Wallet?
- How to use the device How to use Secure Wi-Fi
- Payment/Purchase How to purchase a protection plan
- General What is Samsung Smart Switch?
- How to use the device Blood pressure reading high on my Samsung Health Monitor
- Enquiry about features How to use Bixby's wake-up feature
- Settings How to set Bixby's Voice response according to the situation
- Get Started How do I deactivate the Find My Mobile service?
- Getting Started What is Samsung DeX?
- How to use the device How to use Samsung DeX
- Enquiry about features How to use the supported features in Samsung DeX
- General What kind of service is Samsung Free?
- Settings How to access and install Samsung Free
- General What is Samsung Pay?
- How to use the device How to open Samsung Pay
- How to use the device How can I use Samsung Pay to make a payment?
- Others How to manage membership cards with Samsung Pay
- Getting Started Know more about Samsung Wallet
- Enquiry about features What are Samsung Wallet’s main features?
- How to use the device How to open Samsung Wallet
- Settings How to setup Samsung Wallet
- Payment How to use Samsung Wallet to make a payment
- Rewards How can I manage my loyalty cards with Samsung Wallet?
- Rewards How can I manage my Quick Access tab cards in Samsung Wallet?
- Samsung Cloud Web How secure is Samsung Wallet?
- Others How to manage Samsung Wallet if your phone is missing
- How to use the device How to use Smart Switch
- Others How to report intellectual property infringement in Galaxy Themes
- Getting Started I can't see the Game Booster when playing a game
- Get Started How to create Samsung Blockchain Wallet
- How to use the device What devices support Samsung Blockchain Wallet?
- Protection Plan Can I receive a refund on my Samsung Rewards points?
- Rewards How to withdraw from Samsung Rewards
- General What is Samsung TV Plus?
- Enquiry about features What is the Discover/On Demand feature in Samsung TV Plus?
- General What is Secure Wi-Fi?
- Settings How to change the speaking style of Bixby
- How to use How does SmartThings Find (Find My Mobile) work?
- Delete How can I delete my Samsung account?
- Backup/Restore How to backup or restore data to Samsung Cloud
- Security Can I sync Gallery photos with OneDrive?
- Security How to use OneDrive Gallery Sync
- How to use the device How to use Samsung Cloud Web
- Troubleshooting What to do if an error occurs in Samsung DeX
- Samsung Cloud Web How does Samsung Health protect my data?
- Backup/Restore How to restore or backup Samsung Health data
- How to use the device How to check your steps on Samsung Health
- How to use the device How to monitor your sleep with Samsung Health
- How to use the device How to hide Samsung Music files
- How to use the device How to customise the Live TV tab on Samsung TV Plus
- Cancellation and refund How to get a refund or cancel a plan in Secure Wi-Fi
- Delete How can I delete Samsung O?
- How to use Can I add, delete or move Samsung O tabs?
- How to use the device Why does Samsung O differ between devices?
- How to use the device How to get updates on new content in Samsung O
- How to use the device How to monitor exercises with Samsung Health?
- General What is Samsung Health?
- How to use the device Do I need a Samsung account to use Samsung Health?
- How to use the device Can I go back to the previous version of Samsung Health?
- How to use the device How Samsung Health monitors your heart rate
- How to use the device How to manage the Samsung Music tabs
- How to use Can I set the music playback speed?
- How to use the device How can I use the sleep timer in Samsung Music?
- How to use the device How to use crossfade in Samsung Music
- How to use the device How to import and export Samsung Music playlists
- Settings How do I set my Samsung Music to not play automatically in my car?
- How to use the device How to manage the data stored in Samsung Pass
- Others What are the data transfer options in Smart Switch?
- Others Problems you may experience when transferring from iOS using Smart Switch
- Backup/Restore How to backup and restore data to external storage with Smart Switch
- How to use the device Can I transfer data between Galaxy Watch/Book devices with Smart Switch?
- Delete Can I delete Samsung Free?
- How to use the device Can I add or remove tabs in Samsung Free?
- Others Why does Samsung Free differ between devices?
- How to use the device How to get the most out of Samsung Free
- How to use the device How to get updates on new content in Samsung Free
- General Is Samsung Free content for all ages?
- General How can I switch to Samsung Free?
- Others What kind of service is Samsung O?
- Getting Started How can I access and install Samsung O?
- General Will the service that appears on the left side of the main home screen continue to maintain Samsung O?
- How to use the device How to get the most out of Samsung O
- How to use the device Is Samsung O content for all ages?
- Get Started How can I switch to Samsung O?
- Get Started What are the device requirements for Samsung Pass?
- How to use the device How to use Samsung Pass
- How to use the device How to report a Samsung Pass error
- How to use the device Can I use Samsung Pass on multiple devices?
- Samsung Cloud Web What authentication method can I use with Samsung Pass?
- Enquiry about features Will the service that appears on the left side of the main home screen continue to maintain Samsung Free?
- How to use the device How to solve Samsung Free app problems
- Getting Started How to solve Samsung O app problems
- Connecting the device Will my messenger data transfer with Smart Switch?
- Backup/Restore How to back-up and restore the play time data of the Gaming Hub
- General How to report a Samsung Music error
- Samsung Cloud Web How to use Samsung Pass OTP
- Settings How to use Samsung Pass on a Samsung PC
- Samsung Cloud Web How to create and use a passkey
- SmartTings Find How to use SmartThings Find to locate a lost S Pen Pro
- Settings How to stay signed in or out of your Samsung.com account
- Security How to synchronise OneDrive with your Galaxy device
- How to use the device The updated recycle bin feature in My Files on Galaxy devices with One UI 6.0
- Backup/Restore Use the Samsung Cloud to back up and restore data to your Galaxy device
- Backup/Restore How to transfer data from a Galaxy phone with a broken screen
- Backup/Restore Methods to back up and restore data to Galaxy devices
- Security How to use the Smart Switch app to transfer data between Galaxy devices
- SmartTings Find Use the Samsung Find app notification feature
- Security/Privacy Pause USB PD (Power Delivery) charging when gaming feature on your Galaxy device
- Samsung Cloud Web Frequently asked questions about signing into Samsung account after Galaxy One UI 6.1 update
- Connecting the device Changes to the way you connect Samsung Galaxy mobile devices to PCs
- Settings Updates to Game Booster settings and features on the Samsung Galaxy S25
- Get Started Know more about Bixby and how to activate it
- How to use the device How to personalise Bixby’s voice style
- How to use the device How to change Bixby’s language
- Delete How to delete your Bixby account
- How to use the device How to set up and personalise Bixby’s Wake-up feature