Can I receive a refund on my Samsung Rewards points?
Samsung Rewards points redeemed on an order can be refunded if the order is returned.
Samsung Rewards points are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). [For example, if you spend 100EUR and pay 50EUR with a credit card and 50EUR in Rewards, you will earn up to [Insert Content based on your provide service] % in Rewards on the 50EUR paid with the credit card (0.5 EUR=500 Points).
Please note: Samsung Rewards points are exclusive to registered members of the Samsung Rewards program. If you purchase items as a guest, you do not earn Samsung Rewards points. Points will only be earned if you log in to a Samsung account and enrol in Samsung Rewards.
Can I receive a refund for my Samsung Rewards points?
- If you return an eligible product for a refund after Samsung Reward points have been redeemed, you will receive a credit for the same amount once the returned product arrives in our warehouse with no problems.
- If you cancel your order before we send the product, the redeemed amount will be returned within a few days of receiving your order of cancellation.
- For a partial return, you will receive a refund matching the amount of payment in credit card/cash/rewards points.
Please note: You'll see your points back on your account within [Insert content based on each provide service] days once we receive and process your return. Go to “My Rewards” to check all your points activities and more.
Thank you for your feedback!
Please answer all questions.