Accidental damage means damage caused by an unexpected and unintentional external event (e.g. device drop) that arises during your normal daily usage of your device.

The Samsung Standard Care+ covers 1 front screen repair only.

The maximum period of cover for both the Samsung Standard is 12 months from the date of device purchase.

The Samsung Standard must be applied for within the first 30 calendar days from date of purchase of your device or in the event that you receive your new device by way of contract with a network operator, you must apply within the first 30 calendar days from the date of commencement of the contract.

You have up to a maximum of 1 incident over a maximum period of 12 months

The owner of the device must apply for the Samsung Standard benefit

For the Samsung Standard Care+ Plan you can register via https://www.samsung.com/africa_en/offer/samsung-care-plus/ or through Samsung Members.

You can contact the Samsung Standard or contact centre and an agent will take your details and immediately facilitate your incident report. Alternatively, you can go to the nearest Samsung Authorised Repair Centre (ARC) and book your device in for repair. Please remember to bring your proof of device purchase and your Samsung Care+ plan with you. Locate your nearest accredited service centre https://www.samsung.com/africa_en/support/service-centre/

Yes, a repair fee is payable with every qualifying claim. The value of the repair fee is indicated on this website and in your Samsung Care+ Terms and Conditions document.

Yes, proof of purchase is required.

You must immediately pay the repair fee when you have checked in your device with the Service Centre or the Service Centre will not proceed with the repairs.

No, Samsung Care+ is customer specific. If the original device no longer belongs to the original owner then the Samsung Care+ benefit is no longer valid.

No, your device can only be repaired in the country where you purchased your device.