What to do when the TV shows physical damage?
Last Update date : 2024-11-06
Samsung takes pride in it's product design. However, accidents that cause the product to break can lead to the voiding of the Samsung Warranty. Such an issue can be considered a mishandling and can be confirmed by a Samsung service engineer.
An example of mishandled TV with broken screen
To verify the problem and to book for a service repair, please call our Samsung contact center and our helpful agents will be there to assist you to arrange for service appointment.
Note:
- Physical damage is not covered under Samsung Warranty.
- Replacement of physical damage part will incur labor and part cost as per company warranty policy.
- We recommend you get repair estimate cost before you proceed with the replacement.
- Need help for broken screen on your Galaxy phone or Samsung TV? Click here to learn about screen repair cost.
- If you have any questions after verifying the solutions mentioned above, please call our contact center for help with your inquiry. Our helpful agents will be there to help you.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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